This hotel is a real disappointment. You approach it via a long single track road which is amongst breath taking scenery and the reception looks very grand, but as soon as I interacted with the staff I began to get the impression that the rely on the location and the hotel to get business, and thus, manners and good service... more

I was made aware of this hotel by a friend who had visited before with family. We traveled there together for a weekend break (2007) and then again for a for a 5 day break in November (2008) themed "Turkey & Tinsel" which was in a word EXCELLENT. This year (2009) We had booked with the same coach company who... more

The receptionist was very abrupt and unhelpful, the rooms were average, however the drying room is really the cleaners cupboard and if you put your outdoor clothes in there be prepared to find you stuff dumped outside the door when the cleaning staff arrive! Ther residents wifi does not work anywhere we tried (we tried loads of places in the... more

We stopped at Shap to break up a trip home from Scotland and we were very glad we booked this hotel. All the staff were helpful and friendly, our room was in a wing in the grounds as we had our dog with us but that was absolutly fine. Lovely walks from our door, saw some red squirrels, window in... more

Decided to have a one night stop over at this charming hotel. Found all of the staff to be extremely polite and helpful. We stayed in a family room and whilst I agree with other reviewers that the rooms could perhaps do with a makeover the rest of the hotel was stunning in its Art Deco design. What sells it... more

i had the opportunity to take a group to this hotel this last weekend and what a delight it was.the manager came on my coach to welcome my party ,what a lovely man.The rooms were clean and tidy,and the restaurant food was good .Two small minus points though.The restaurant service was a bit slow[three coaches in at the same time]... more

On route to Cairngorms, Scotland we made a stopover at the Shap Wells Hotel. Although old and slightly worn we found it charming. Just loved the wooden panelled lift! The hotel itself has lots of history. Receptionist could have been a bit more cheery but the rest of the staff, especially in the restaurant were wonderful. The meal we had... more

I stayed here with my partner and 23 month old son. I was very very dubious after reading numerous reviews. We got to the hotel and it is in a very remote area although not too far from M6. This is what we wanted as we prefer a quiet peaceful atmosphere. The hotel was lovely, receptionist was really polite. There... more

After reading previous reviews I didn't have high expectations of this hotel.On arrival the staff were very helpful. On inspection of the room - clean enough. So far so good. The hotel is in a very remote place, down in a gully - not ideal for bus tours as once there you are confined. The literature in the room quoted... more