We stayed here after being reccomended by family members. Always cheap deals to be had and was told it was good value for money. booked an en-suite room with spa bath (or so we thought) paid £40 for the room b&b plus £10 for a 3 course evening meal for both of us. We arrived and were quickly processed through... more

Thought we would have a few nights away and see the illuminations in Blackpool. Booked the hotel 4 months in advance after seeing photos on website of this lovely hotel.....HOW VERY WRONG!! Booked in and walked up to our room, was very surprised to smell cigarette smoke in the corridors this was very off putting straight away. Apparently you are... more

We have just returned from the Norbreck Castle in Blackpool and we were very disappointed with the suite (Arundel Suite AKA known as room 228) for which we paid £360 for four days. Granted, we had breakfast and dinner in the Bostons restaurant included in the price, but this was a half price deal, booked on the condition that it... more

Myself and my partner went on a coach holiday to 'one of the britannia hotels' in blackpool. Therefore we did not know where we were staying and that's probably the only reason we didn't cancel (and probably why they wouldn't tell us before hand)! It was a nice surprise to find it had a pool and leisure facilities but we... more

In Blackpool for 2 nights over the weekend 16 to 18 Oct. Originally booked into Savoy, but we were transferred to Norbreck Castle because the Savoy was full. First impressions was seeing a lump of concrete, in the shape of a castle, dumped in a car park. When we got to the room there was no hair dryer it was... more

We booked and paid for a two night stay in October back in March, with very little chance of a refund for a cancellation. We had been told thay we could only book in after 4-00pm, but when we arrived at 3pm to set up an exhibition, people were already booking in, by 4pm there was a queue. The room... more

We arrived on a Sunday evening and were met with a smoke haze outside the entrance due to people standing outside to smoke. The glass in the revolving doors looked as though it had not been cleaned for weeks. The man that checked us in was very helpful and pleasant. We went to find our room on the 5th floor... more

Having read a lot of bad reports on here about its service quality etc was a bit dubious to stay, but a family member told me it was OK, if you don’t expect the Ritz. Checking in was OK as there were no coaches there when I arrived but can see it would be a bit of a problem if... more

We stayed at the hotel on Saturday night, the purpose of our trip was to get away for the weekend. The oom was rather cheap at £90 for a spa bath room inc breakfast. The rooms are small and suffer with a ventilation problem. Our room didn't smell, was clean and served the purpose of being a base for the... more