It didnt get off to a good start when we arrived at 2.30pm and told although our room was ready we could not have the keys until 3pm...and there was no where serving drinks in the hotel at that time. The family room, well, it was clean but very shabby and tatty looking much like the whole of the hotel.... more

Arrived with great expectations to celebrate big family event. Disapointed to find it tired and in bad need of renovations. Check in was slow. 1st room smelt funny and had filthy windows. 2nd room smelt better but windows still unclean. Swimming pool needs a good scrub. Food on the dinner service was a major plus, all members of our party... more

As we have a family that includes a young child and a teenager, we were unsure before we booked if the hotel would be suitable, but took the plunge. We are so glad that we did. The location and the hotel were perfect. There was something for all ages. The Kid's club was fantastic. Our 5yr old would have spent... more

Arrived late after epic drive, only to find car parking a nightmare, ended up in front of the entrance abandoned! Staff very friendly, food in restaurant not as warm as I'd have liked, but we were very late and the kitchen was about to close. It tasted okay though, can't complain. The room itself was great, clean, tidy, fresh looking,... more

"we booked this hotel in july after reading some good reviews,then all the bad reviews started,i was really worried and even thought about cancelling.glad we didnt. this hotel is only classed as a 2* by the AA so remember this when booking" the hotel looks very impresive from the outside but the inside needs a little upgrading ie carpets and... more

we stayed at the cliffs for a weekend break, dinner bed and breakfast and i am still absolutely infuriated!! we managed to stomach one breakfast which was awful, everything is left out from the night before and the full english breakfast was just disgusting, evening meal was even worse, two of my boys have been violently sick and hence sunday... more

I dont know how this hotel could have received all that positive feedback. The hotel, (2 stars not 3 as stated on the web) didnt look anything like the pics on the internet. I couldnt even stay there 10 minutes. The room I booked had bedstains on the bedsheet, the toilet seat had toothpaste on it (so clearly hasn't been... more

Stayed at this hotel for a long weekend. Could not fault it at all. Room was refurbished with sea view (maybe bathroom could have done with updating!) Excellent facilities for kids - my 9 year old loved the pool/kids club and mini disco. One person I have to mention is Bill the waiter, he was so funny and great with... more

This is my families second visit to this hotel and i can't really fault it for the money you pay.My kids absolutely love it as there is plenty to keep them entertained.The food is excellent with a great variety every day.Lastly i must mention Bill the waiter.I have no doubt this man loved his job,and he brought this joy into... more