Arriving by car can be stressful. Hotel car park was full and there is no place to temporarily park whilst luggage is unloaded. Only option is to park on pavement which I believe is unfair to pedestrians but the alternative is to obstruct the tramlines. Hotel reception staff were unco-operative and there was no porter available. We booked a Premium... more

If you enjoy staying in dirty, small run down B&B's with "double" rooms even too small for a double bed, where you can't even be sure the sheets have been changed from the previous guest, with dirty cotton buds left on the floor of your room, with towels as thin as tissue paper, where the door to the room next... more

What can I say , Well put it one way I am so gald to be back home the service at this hotel sucks the food was rubbish and cold you have to wait half an hour for a drink with your meal .The room they put me and my wife in was faceing 2 night clubs that are open... more

I have stayed here many time with my grand-mother. This last time we had one of the new refurbed rooms and it was lovely. The hotel is mostly for older people and so the entertainment is suited to their style but the hotel is right in the centre of Blackpool so it's ideally situated. Breakfast is great too. We mostly... more

The hotel looks grand from the outside, and even the reception decor is acceptable. The staff were not very pleasant, and my single room was deplorable. The carpet clearly hadnt been vacuumed for some time. There were bits of broken plastic something or other on the floor. I asked reception twice to have it vacuumed, but they still did not... more

Well I am 41 and stayed for 4 nights june 8-11 with my partner. I felt like a spring chicken here and even an old couple said they felt like being in an old peoples home! A lot of disabled people and mentally handicapped people who seeemd to eat all the food which really was their carers fault.No point in... more

This was my first trip to Blackpool in a good while and I have to say I was impressed by the cleanliness of the seashore, dont recall the sea being anything other than grey! The metropole is getting undeserved negativity as it is very spacious and clean, the staff are friendly and the deals are currently very good.Though the people... more

Having read several bad reports of the Metropole on Trip Advisor I was a bit worried as to what to expect on our recent trip to celebrate our friends stag night. We arrived at the hotel at 5pm so the late check in was not a problem. The reception staff got all 28 (all male) of us our room keys... more

on arrival,met by a rude assistant manager, he didt say hello or how could he help us. we just got a "yes"? we had a long wait until we got the keys to our room and as we had a show to get to we asked is there anywhere safe we could leave our cases.we were told to leave them... more