I would just like to say a big thankyou to Toni and the rest of her team at the melville who all helped make my daughters 18th on sat. 12th Nov. a really special night. we had a party of 17 ladies spread over 7 rooms and don't think any of us had a problem. The rooms were clean and...
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Thank you for your comments. It was a pleasure to do a buffet for your group and to help your daughter enjoy her birthday. All comments will be passed on and we really look forward to seeing you all again in June.
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Great welcome tea/coffee biscuits/cake offered on arrival, Hotel room very very small. No towels to stand on when getting out of shower. We stayed from Monday - Friday bath towels were never changed. No hand towels left at all. BUT the friendliness of all staff and general cleanliness of hotel ,entertainment, excellent food made up for this. Just a short...
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Thank you for your kind review. We do strive to make all our guests feel welcome and I will pass on your message to all staff members. I would like to opologuise for your towels not being changed, we do supply bath matts in all rooms and if an extra towel is needed we can always supply them on request....
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First view of the "banner" outside was off putting ,but once thro the doors all that changed --
Rooms were a bit dated in places, but clean and comfortable beds, Staff were excellent and the food was the best we have had for a long time,congrats to the Chef ,all on diets now we are home .Would we stay there...
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Thank you for your comment, this will be passed onto the chef and all staff involved. The banners outside are being removed and replace by a new state ofthe art scanner. All the bedrooms are to under go refurbishment but we can only do this in the quiet period so hopefully next time you return they will be updated.
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I stayed at The Melville Hotel and just wanted to say how welcome I felt,I was greeted by a young well mannered girl on reception who was telling me she was new but I couldn't tell at all she was a natural and very helpful,The rooms were clean but not very modern and the breakfast was nice to I will...
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Thank you for your comment
We are really pleased that you enjoyed your stay with us and all comments are passed onto staff.
We look forward to seeing you in the near future.
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I stayed at the Melville last week for half term with my thirteen year old son.
We had a great time, the hotel is clean, warm, good food and fantastic staff
they could not do enough for us. Would stay again abd reccomend.
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Friendly, efficient staff from reception to dining room. The front of house looks ok, however the room we were allocated was unpleasant.
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Thank you for your comments, we are sorry that you found your room unpleasant, please let us know what room it was andwe can check to see what the problem was wit h the room.
Thanks you for the comments regarding the staff, they will be passed on. Please can you contact the hotel on 01253 623113 and we can...
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No shower all weekend as no water pressure - maintenance man said I could use his shower which was not acceptable! Had to wash out of the room sink the whole weekend. Towels were not changed from Friday till the Monday, room not cleaned. I asked for gammon steak and was given HALF a pineapple ring with it. Scrambled eggs...
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We are sorry to hear that you did not enjoy your recent stay with us. Please contact the hotel on 01253 623113 and we can discuss the problems you encountered.
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Stayed for second weekend in two months. Staff are excellent make you feel really welcome and nothing is too much trouble.Also have great sense of humour.
Rooms are clean and tidy, fresh towels every day and bed linen always been clean and fresh. The breakfast staff are friendly and efficient even when dining room is really busy. Breakfast is good....
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Thank you for the comment you made about the hotel it was nice to seeyou all again and we are so pleased that you will be returning again very soon.
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TV- not working unless you held the exposed wires where the join was, wifi, not working, bathroom mats are paper, you have to ask if you want a proper one, too late when you fall 2 hours before a dancing competition. first night evening meal, looked and tasted like it had been hanging round all day, breakfast OK if you...
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Thank you for your comment.
We are sorry that you didnt enjoy your stay with us and also sorry that the food was not up to your standard.
You say that the breakfast was ok if a pensioner or child, I am positive if you had asked the staff serving, they would have got you more breakfast, also if the...
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We have just spent the weekend here. Some of our group had rooms with dirty stains on carpets and bed linen. We were given 1 bath towel for 3 night stay, if you want a bathmat for the floor (shower leaked) you had to ask at reception. We did have a piece of paper to step on but it was...
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169 Reviews
