Stayed there Fri to Mon as a solo traveller. First impressions quite nice - lovely reception & downstairs area. But thats as far as it goes. We were marched into the bar area to await our keys being ready - the coach party I was with were rather elderly and therefore they were slightly confused as no real information was... more

We recently stayed at this hotel and found it far from what was promised in the website for it. It was supposedly a disabled friendly and accessible hotel which I Had looked for because I am wheelchair bound with MS. On arrival I found that our room was on the first floor but there was a lift. When I got... more

This was our first time staying in the hotel and will be our last ,the room was small and in major need of refurbishment the room neede cleaned and bedclothes had not been changed three people from our company had food poisoning we will be complaining to the travel company we used would not recomend this hotel to anyone more

I have stayed at hacketts for last 4 years and standards have gone downhill this year rooms dirty while we were there many guests went down with a virus and the managress told two of our party to go home one of whom was an invalid, food and entertainment are excellent but standards will have to improve for our party... more

Rooms in bad need of refurb, shower nobody would touch and smelt weird. Not had a good clean for long time. Dodgy doors, smoke alarms dismantled, damp patches on ceiling. Would not stay here again even if i was paid to!!!!!!!!!! more

thank goodness we had booked our trip before reading the previous review, after reading it I was a little apprehensive, particularly when we arrived and our room was right next to the lift shaft. Well I have to say that I am not even sure the previous guest had even stayed in the same hotel! Our room WAS small but... more

arrived at hotel parked no problem even though limited spaces. staff handed keys no real welcome. room very disapointing small , clean covers could not say rest of room clean .toilet seat hanging off but reported it and fixed straight away. do not accept room 523 as you have the lift shaft pullys going constantly which is no good at... more

We enjoyed it food was great night life was great, it is our second time at this hotel very nice. more

I stayed at the hotel with my husband, 2 year old and my parents. The food was excellent and the staff, especially our waiter Ben were very friendly and helpful. The entertainment was good especially the singer/comedian on Sunday night who was hysterical. The only downside of the hotel was the room as it needs updating. We were in the... more