Thank you for your review. We look forward to welcoming you back, Michael Chris & all the team.

It was unfortunate that these guests did not bring to our attention at the time that they were unsatisfied with their rooms, there is every opportunity for guests to request an ‘upgrade’ bedroom, however there do hold a higher price. Whilst there are decorations and renovations taking place (ongoing since 2006) none of our rooms represent the 70’s and our...

Like all businesses our staffing levels are reflected by the number of guests residing at the hotel during any period. We operate a full on Restaurant and not a buffet style bar, therefore there is no need for guests to help themselves. In light of the comments regarding breakfast we have reviewed our menu and service procedures. We are always...

We attempt to always have all of our bedrooms ready for the designated times, however unfortunately there are certain circumstances where bedrooms may require more attention than normal. Despite our desire to release bedrooms at 2:00pm we will not lower our standards for any of our guests. On the occasions that this has occurs not only are the guests apologised...

These guests would have booked a special offer that was available for a short period of time. This room included a standard bedroom rather than an upgrade bedroom – this is reflected in the price, upgrade rooms are available however these are charged at more than £20.00 per person bed and breakfast. The bedrooms have been decorated last year, however...

The coach arrived at 2:30pm rooms were available from 4:00pm, however many of the guests decided that this was irrelevant as Blackpool has so much to offer and went to explore. It is standard within the industry that guests cannot check-in until 3pm – 4pm, often arriving earlier will not guarantee you being able to check in, there was no...

We clean the windows and the window frames each day, however we are located close to the promenade and an amount of sand does blow into the windowsills. Heating is on a timer that switches off and on throughout the day to keep the temperature at a comfortable level, however all of our radiators hare fitted with thermostats that guests...

It is impossible to comment on this review as there is limited information. There are no record of such incident taking place, we are unsure if the guest has eve stayed at this hotel. We ask that the guest contact the hotel directly so an investigation can be conducted.

We have strived and invested to offer the best and most stylish facilities to our guests. We have achieved this within the common areas of the hotel. Our bedrooms vary in price and grade as with many hotels, subject to booking availability upgrade rooms are available at a higher price. I am amazed that this guest would not immediately complain...