After having booked we noticed all the bad reviews and though we would have to find somewhere else!! I cant vouch for other rooms but we had number 18 (Curved bay window on 1st floor with en-suite shower and toilet). The room was spotless, we had fresh towels laid out with thought on our bed each day. (I will try... more

We booked a luxury double room for three nights to attend the Summer Sundae Festival, the hotel was advertsied in the Go Leicester web site. To call this a bed and breakfast is a double misnomer; neither the bed nor the breakfast is up to standard of normal human beings. The 'luxury' room was a joke. Filthy cigarette burnt carpets,... more

well having read all the reviews before me, i feel all you people went to some other hotel not the one i stayed for couple of days..may be the management has changed over time..but its for good..the service and the food was good along with a fine customer service and clean rooms. i had couple of friends with me and... more

Having read the review posted previous I am forced to agree with their assessment. An awful attitude towards guests from a company that obviously cares not one bit so long as they get paid. The only thing that was missing (and I include the wobbly sets in this assessment) was a small scene of slapstick violence between the hotel manager... more

Hmm, not as bad an experience as the first reviewer - but it isn't wonderful either. We had one of the refurbished rooms and things were definitely nicer than the experiences described by the first review. The room was neutrally decorated and was spacious with a large bay window which made it feel airy. The laminate/wood flooring was good for... more

Where to start...here is a list to give you an idea; they had not cleaned/prepared the rooms from the previous night at 6.15pm when we arrived they had booked us a single when we had asked for a double no hairdryer or towels in room and when towels arrived they were all frayed at the edges room was utterly FILTHY,... more