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Holiday Inn Liverpool City Centre

4.0 of 5
Lime St, Liverpool L1 1NQ, England (Central Liverpool)
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Holiday Inn Liverpool City Centre
Ranked #28 of 100 hotels in Liverpool
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460 reviews from our community

Traveller rating
    160
    187
    77
    24
    12
See reviews for
Families
42
 
Couples
161
 
Solo
40
 
Business
83
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 20 May 2013 NEW

Bang in the middle of everything but the uninterested staff at the front desk, the angry cleaner who decided to bang loudly on our door 3 separate times before we checked out and the woeful breakfast makes this one to avoid. There's cheaper places in almost as good a location.

Was this review helpful? Yes
See 6 more reviews by CathalB84 for Liverpool
JonathanKing, General Manager at Holiday Inn Liverpool City Centre, responded to this review
21 May 2013

Dear 'CathalB84' Thank you for placing your review following your recent stay with us in Liverpool. Naturally, I am most concerned and embarrassed to learn of the poor customer service provided to you by members of my team. I have spent time reviewing your invaluable feedback with my team, each of whom wish to be associated with my apologies to... More

Auchtermuchty, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 18 May 2013 NEW

Hotel staff were friendly and helpful. The bedroom was a good size, bathroom clean and the bed was comfortable. Dinner was served in the Bar section of the dinning-room. Initially it was quite busy but I was seated quickly and menu's brought. Clare was efficient, friendly and the service was first class. The rare steak was however 'medium' but it... More

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Newport, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 13 May 2013

I stayed here for one night with my partner as we were visiting Anfield. When booking the hotel this hotel was more expensive than others in the area but we booked it as we have stayed in previous holiday inns before so knew what too expect. I am glad we did as the location is fantastic! The hotel itself is... More

Was this review helpful? Yes
See 2 more reviews by JodieWales for Liverpool
Barbara L, Guest Relations Manager at Holiday Inn Liverpool City Centre, responded to this review
14 May 2013

Dear ‘Jodie Wales’, Thank you for choosing Holiday Inn Liverpool City Centre for your recent stay in Liverpool. Our guests often tell us how helpful it is to read past guests' comments before booking their own visits. In addition we're always eager to hear what you liked and how we might improve. I have shared your very kind remarks and... More

Sheffield, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 12 May 2013

stayed at the holiday inn a few times , cracking location if you arrive by train, bang opposite lime street station, and only 10 to 20 minutes walk from the centre where its all happening clean sheets towels etc i found the rooms very nice and comfortable, bearing in mind this is a very popular,hotel for the weekend set, so... More

Was this review helpful? Yes
See 2 more reviews by john f for Liverpool
Barbara L, Guest Relations Manager at Holiday Inn Liverpool City Centre, responded to this review
14 May 2013

Dear ‘John F’, Great to read your positive review, regarding your stay here at Holiday Inn Liverpool City Centre. It was fantastic to hear you felt all the staff was extremely helpful and courteous and that we were able to accommodate your group with rooms close together, so that you all enjoy your weekend. I was delighted to find that... More

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 7 May 2013

Good location and very basic rooms. What you need to have a sleep and a shower. Clean linens but some mold in the bathroom and carpet stains throughout. I would say this would be a decent 3* hotel and I'm very surprised it's ranked as 4*. Would stay there again only if I could get the price I paid for... More

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JonathanKing, General Manager at Holiday Inn Liverpool City Centre, responded to this review
8 May 2013

Dear 'chicogo' Thank you for your review following your recent stay with us. We appreciate your time in giving your constructive feedback. Needless to say, I am most concerned to learn of the standards of conditions you experienced in your accommodation. Immediate work has been completed to address the areas you highlight. We regularly provide online offers throughout the year... More

Irvine, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 May 2013

Stayed again last week, met with colleagues for dinner, the service was really slow and we were left with our empty dinner plates for at least half an hour before anyone came. Even at that we were left again before anyone asked if we wanted desserts. After taking our order about 20 minutes later the waitress came back to tell... More

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See 3 more reviews by coopiecooperson for Liverpool
JonathanKing, General Manager at Holiday Inn Liverpool City Centre, responded to this review
7 May 2013

Dear 'coopiecooperson' Thank you for placing your review following your stay with us last week. Naturally, I am most concerned and embarrassed to learn of your understandable dissatisfaction at the quality of service you and your colleagues received when dining. I have spent time reviewing your observations with my Food & Beverage Manager, who wishes to be associated with my... More

Nottingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 May 2013 via mobile

One night stay on a business trip. Bedroom was clean and comfortable but bathroom rather tired. Shower lukewarm and pressure poor. Staff were friendly and helpful. Breakfast acceptable and the dining room was very light and bright; huge picture windows overlooking Lime Street Station. Very quiet during the night which is always a bonus in a busy city centre hotel.

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Barbara L, Guest Relations Manager at Holiday Inn Liverpool City Centre, responded to this review
6 May 2013

Dear ‘Alison G’, Thank you for taking the time to post a review about your recent stay on trip advisor and thank you for sharing your experience of Holiday Inn and indeed for highlighting areas which you feel need attention. We are always interested to hear every guest’s review as it allows us to continuously improve and build on our... More

Newcastle upon Tyne, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 24 April 2013

stayed at the holiday inn last week with my cousin, we were on a national tour. this was the best hotel we have stayed in with the tours. the way we look at it you get what you pay for, but not this time we got what we paid for and more. the staff couldn't do enough for us, they... More

Was this review helpful? Yes
Barbara L, Guest Relations Manager at Holiday Inn Liverpool City Centre, responded to this review
26 April 2013

Dear ‘Ann F’, Many thanks for your complimentary review about your recent visit to the Holiday Inn Liverpool City Centre. We and our customers and potential customers love to hear about our guests’ experiences and opinions. We are very happy to hear you enjoyed every aspect of your stay with us and I have shared your very kind remarks with... More

Aberdeen, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 20 April 2013

Usually a big fan of Holiday Inn but this one's a stinker. The central heating stuck on HOT. The windows open, but won't stay open as the curtain rail is too close! TV channels poor when working. But kept dropping out (As did radio). It's very tired looking and restaurant average at best and very impersonal. Only stayed there one... More

Was this review helpful? Yes 1
Barbara L, Guest Relations Manager at Holiday Inn Liverpool City Centre, responded to this review
26 April 2013

Dear ‘Warren1212’, Thank you for taking the time to write your review regarding your recent stay. We appreciate all feedback we receive and indeed use it to help develop the product and the service we offer. I was disappointed to see that we had failed to meet your expectations on this occasion. It is also unfortunate that the opportunity was... More

Tonsberg, Norway
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 17 April 2013

Stayed at the Holiday Inn for two nights and don't regret it, good choise with a perfect location in city centre. Bus from airport stops right outside and you're in walking distance to a number of pubs, restaurants, shops and sights - it's all literally on your doorstep. Room was spacious and had a small seating area and desk. Bathroom... More

Was this review helpful? Yes 1
Barbara L, Guest Relations Manager at Holiday Inn Liverpool City Centre, responded to this review
26 April 2013

Dear ‘Karamera’, Thank you for having stayed with us and for having taken the time to review Holiday Inn Liverpool on Tripadvisor. I was delighted to hear that you had enjoyed your stay and the location; many of our guests never leave the shopping centre when they come to Liverpool so our location does work quite well. I have passed... More

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Hotel Summarization (Beta)

What travellers say

  • Very good(14)
  • Lime street station(7)
  • Friendly and helpful(6)
  • Albert dock(6)
  • Reception staff(5)
  • Train station(4)
  • St Johns(3)
  • Nice room(3)

Additional Information about Holiday Inn Liverpool City Centre

Address: Lime St, Liverpool L1 1NQ, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Business Centre Fitness Centre Restaurant Room Service Wheelchair access
Hotel Style:
#12 Luxury Hotels in Liverpool
#20 Family Hotels in Liverpool
Price Range: ££
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Holiday Inn Liverpool City Centre is located in the heart of city, directly opposite Liverpool Lime Street train station and 8 miles from Liverpool John Lennon Airport. The hotel has excellent access to both premier football teams, Liverpool FC at Anfield and Everton FC at Goodison and to Aintree, home of The Grand National. There is no better base from which to explore the numerous theatres, bars and restaurants within this vibrant city. All 139 guest bedrooms are fully air-conditioned, have High Speed Internet access and views of the city and its fabulous architecture. The public areas provide free Wi-Fi. The hotel hosts both business and social gatherings with 7 flexible function rooms that can accommodate up to 400 delegates. The Arena & Convention Centre Liverpool is just over 1 mile from the hotel and is easily walkable, as is the fabulous Liverpool ONE, the newly opened shopping quarter. For guests looking to relax after a busy day, the Holiday Inn Liverpool City Centre offers a selection of menu options in the Lime Lounge Restaurant & Bar with fabulous views over St George s Hall and Plateau. As an added bonus all Kids Stay & Eat Free with their parents. Discounted pay car parking is available to our guests at the adjacent Euro Car Park. ... more   less 
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Also Known As:
Holiday Inn Liverpool City Centre Hotel
Holiday Inn Liverpool City Centre Hotel Liverpool
Holiday Inn Liverpool
Liverpool Holiday Inn

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Holiday Inn Liverpool City Centre
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