This Hotel was absolutely stunning, we were very impressed with the polite staff that were always happy to be of assistance. The rooms were delightfull and the bathroom suite was out of this world, i would definately recommend this hotel to anyone. Beautiful! more

At first sight our room looked absolutely lovely. It was large and nicely decorated. Upon closer inspection, we noticed the shower curtain had mold growing on the bottom, the room was a bit dusty, as if no one had used it for quite a while. The most disappointing thing was that there was no cold water in the sink, nor... more

I am originally from Liverpool and returned to the city recently.However we had the misfortune of staying at this hotel.Its best feature are its hotel porters who are friendly and helpful.The room was another matter and quite frankly was disgraceful.It was supposed to be one of the best,but it was filthy.The bathroom was disgusting and even after asking for it... more

This hotel was more than just tired it is totally run down and drab. The grouting around the bath was yellow and flaking away. I couldn't put my bathroom light on unless I had the main lights of the room on. It may well have been a large room but it was cold and looked so run down. A friend... more

I have just finished my stay at this hotel. The receptionist was very helpful and had a great local knowledge. The room was huge although the bed was a bit on the small side. The Jacuzi was great to unwind and relax in. The views out of the bedroom window were fantastic, it was over looking the Queen Elizabeth II... more

Wonderful accomodations with a warm staff. The rooms were huge and mine had lovely balconies that looked out on the Queen Vic Square and the Albert Docks were in view as well. The jacuzzi tubs were luxurious and the morning breakfast room service was incredible! I ADORE this hotel! :-) more

This hotel has the greatest receptionsist in the world. We work for a company who specialise in giving hotel staff a hard time and we are the best. This lady was fantastic and helped us tremendously, it has to be said that she works her socks off whilst her employer takes her for granted, LINDA, get the hell outa there,... more

The room was huge and well appointed and the jacuzzi bath was a lot of fun. The staff were very friendly and helpful. Room service was very efficient. We thoroughly enjoyed our stay. more