They should be made to take their listing off the internet - when looking it seams OK But when you get there - the place should be pulled down or have a total re-vamp. I have to say the sheets and towels and bathroom were clean - toilet needed some work and time to clear,the shower head needed fixing to... more

I booked a room in this hotel before seeing the reviews in this site. After seeing them I cancelled, receiving a proper cancellation confirmation e-mail from the HBN booking service. That was more than 2 weeks before the day of arrival. Today, checking my bank details I realised that they still charged me the 70 pounds of the hotel room,... more

My Aunt and Uncle stayed in this place a few weeks ago when they were visiting from Australia. They had booked this place mainly as they were struggling with their last minute visit. I had arranged to call them on the morning of their first stay at the hotel, I located the hotel’s website and the number that was offered... more

awful hotel, bad service, a lot of stairs and elevators, a "beautiful view" to the victoria station...... small unconfortable rooms, dirty and we found a big ashtray full of cigaretes... not even a minute in our rooms!!! and they didnt want to give us our money back! dont waste your time or money!!! more

dirty smelly place booked online then when we got there some person on the desk said that the online booking was just to reserve your room so i asked if our room was reserved and he said no only takes cash (so when does the room get booked) did not pay the cash he asked for left and stayed in... more

arrived after a 6 hour bus ride with my wife and daughter and was told we would be in the eaton hotel across the road . then having booked online by cc i was told by the guy on the desk we don't take cards only cash but i refused and am keeping an eye on my card statements. the... more

I had a reservation and arrived right on time. I was told that there was no room left and I had to pay much more for - as I was told - a bigger room. What looked cheap became much more expensive. After complaining nobody was responsible, the boss had just left and the man at the reception got very... more

We stayed there last night and we're disgusted. we paid £75 for a triple room which was a case of cramming a double and single bed into a tiny room. Upon arrival we were starred at by a foreign sounding man at reception who clearly did nt want to be there. he shoved a piece of paper at me to... more

Bei unserem eintreffen fiel uns zuerst der Widerliche Gestank auf. Das erste was der Mann an der Rezeption dann wollte... more