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Shaftesbury Metropolis London Hyde Park Hotel Reviews

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Shaftesbury Metropolis London Hyde Park

4.0 of 5
78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel) (Bayswater / Notting Hill / Lancaster Gate )
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Shaftesbury Metropolis London Hyde Park
102 traveller photos
Ranked #581 of 1,081 hotels in London
3.5 of 5 stars 494 Reviews
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494 reviews from our community

Traveller rating
    131
    149
    72
    51
    90
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Families
39
 
Couples
185
 
Solo
71
 
Business
144
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Poitiers, France
1 review
“Clean rooms but small and in the basement”
4 of 5 stars Reviewed 15 May 2013 NEW

The value is good, the hotel is well located (near Paddington station, not too far from Hyde Park). But don't forget that rooms are very small (no place for your baggage or to rest except in bed), and you might well find yourself in the basement because a lot of their rooms are in there. The rooms are well equiped... More

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AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review
17 May 2013

Dear Guest, Thank you for choosing to stay at Metropolis London Hyde Park. We are pleased to read such nice comments bout the staff service & cleanliness of the rooms, however we are extremely sorry to hear that you found the room not very spacious. Please do write to me in advance about your future visit as I will ensure... More

Cairo, Egypt
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Not as expected”
3 of 5 stars Reviewed 13 May 2013

We spent a week in Shaftsburry Metropolis hotel in London, I was surprised when we first arrived as the lobby is way smaller than what the pictures show. It is not a bad hotel ba snot as good as expected, to be fair it is clean and has a good location, close to hyde park and to oxford street. But... More

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AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review
14 May 2013

Dear Guest, Greetings from Metropolis London Hyde Park & thank you for choosing to stay with us. We are pleased to know that the location of this hotel was well suited to your plans, however sorry to hear that the size of the room & reception lobby area was not upto your expectation. This is a victorian building and due... More

Springfield, Illinois
1 review
“Professional Staff”
5 of 5 stars Reviewed 10 May 2013

Booked it through the hotel website and got a very good rate with breakfast.. I think it is a good value for money. The staff was very friendly , polite and courteous. One of the lady MONICA was very helpful throughout our stay, her co-ordination was excellent. never had this personalized experience before.will definitely share my experience with friend and... More

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AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review
11 May 2013

Dear Guest, Thank you for choosing to stay at Metropolis London Hyde Park. We are so grateful to you for your excellent comments which have been read by our team. Monica conveys her special thanks to you. It was indeed a great pleasure for us to serve you. We look forward to welcoming you again . Kind Regards Sincerely Aparna... More

Somerset
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Disappointingly Average...”
3 of 5 stars Reviewed 8 May 2013

Got 'bumped' to this hotel after booking at a superior sister hotel (London Premier Notting Hill, part of the Shaftesbury group, see separate review regarding the 'bumping' saga). This is a pleasant enough hotel in a decent location set within a long row of hotels on Sussex Gardens and a short walk to Paddington. Staff were friendly enough and the... More

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AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review
9 May 2013

Dear Guest, Greetings from Metropolis London Hyde Park. We are extremely sorry to hear about the inconvenience caused to you due to the transfer situation. Thank you for your good comments about the staff service. It was a pleasure serving you. Due to Victorian architecture some of the rooms are compact . Very sorry for the discomfort caused to you... More

Auckland Region, New Zealand
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
4 helpful votes 4 helpful votes
“Convenience”
4 of 5 stars Reviewed 8 May 2013

Situated so close to Hyde Park, The Serpentine, Kensington Park and Oxford Street makes this an ideal place to stay. Within walking distance of Baker Street, Lords and The Regents park too. Access to the sub way is also close by. A great English breakfast to fuel up before embarking on a day exploring the city is a must.Room was... More

Was this review helpful? Yes 1
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AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review
9 May 2013

Dear Guest, Greetings from Metropolis London Hyde Park & thank you for choosing to stay with us. We appreciate your valuable feedback & feel good to know that you had a pleasant stay with us. It will be a great pleasure serving you again. Please feel free to write to me prior to your future visit as I will ensure... More

Hobart, Australia
Senior Contributor
38 reviews 38 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
11 helpful votes 11 helpful votes
“Very disappointing”
3 of 5 stars Reviewed 7 May 2013

I write very few negative reviews, I research carefully so after reading good reviews I booked a deluxe double room directly with the hotel. I asked about an upgrade when checking in but was told no room was available....fair enough....so proceeded to our room on the ground floor. To say it was a small double would be an understatement, it... More

Was this review helpful? Yes 1
See 3 more reviews by TassieAusssie for London
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review
8 May 2013

Dear Guest, Greetings from Metropolis London Hyde Park & thank you for choosing to stay with us. We appreciate your valuable feedback as this will assist us to meet & exceed our guest's expectation. Due to Victorian architecture few of the rooms are a bit compact . Our staff would have been very pleased to upgrade you , however being... More

Peterborough, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Jackson's”
4 of 5 stars Reviewed 7 May 2013

We would like to express our appreciation for the good will and courtesy extended to us by the staff during our recent stay at this hotel. We make particular praise for the effots of the Receptionist 'Monica' and your maintenance man. The coffee and biscuitr were a pleasant and welcome surprise upon on arrival..

Was this review helpful? Yes 1
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review
8 May 2013

Dear Guest, Greetings from Metropolis London Hyde Park . We thank you for your good comments regarding the staff service . We are pleased to know that you had a comfortable stay with us. Monica conveys her thanks to you . Please feel free to write to me regarding your future visit as I will ensure you are comfortable. Kind... More

Bristol, United Kingdom
1 review
1 helpful vote 1 helpful vote
“EXCELLENT HOTEL. *****”
5 of 5 stars Reviewed 5 May 2013

Joe Cool reviewed a week ago Quality Excellent Facilities Excellent Service Excellent I booked into this hotel, on the 26th, i had read a few reviews, and thought, well so what i will try it out. The Hotel was Excellent for the price, and location, fair enough maybee the room i was in was a bit small, but was not... More

Was this review helpful? Yes 1
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review
9 May 2013

Dear Guest, Thank you for choosing Metropolis London Hyde Park for your recent stay in the city. It was indeed a great pleasure serving you. We are pleased to read such excellent comments & thank you for the same. Your comments will be shared among our team as this will encourage them to perform even better and excel in there... More

Johannesburg, South Africa
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Great base for exploring London”
4 of 5 stars Reviewed 4 May 2013

Stayed two nights by myself. My basement room was very small and noisy, but that's what London hotels are like in this price range! Great bed (took up most of the room) and pillows, very clean and a nice shower with plenty of hot water. Staff were helpful enough but I didn't eat there since there are enough pubs, coffee... More

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See 3 more reviews by PringleBurger for London
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review
5 May 2013

Dear Guest, Thank you for sharing your thoughts about recent stay with us and we do sincerely sorry about all the inconvenience caused. Guest's feedback is really important to us as they help us to monitor and improve on services. Your comments has been shared within whole team and will be discussed with our General Manager to work on flaws... More

New York City, New York
1 review
“Best Hotel”
5 of 5 stars Reviewed 2 May 2013

Excellent location a short walk from Paddington station on an attractive road. Friendly staff, clean, good decor and of a very high quality for a cheaper end London hotel. Good size rooms for london, and a reasonable size bathroom. Road noise was apparent, but not intrusive. We will definitely be using this hotel again. Best value for money hotel I... More

Was this review helpful? Yes
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review
5 May 2013

Dear Guest, Wow what a excellent feedback! Once again many thanks for sharing your thoughts about recent stay with us. Guest's feedback is really important to us as they hep us to improve more and more. Your excellent comments has been shared within whole team and feel proud that we were able to meet and greet all expectations with us... More

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Hotel Summarization (Beta)

What travellers say

  • “Club room” (35)
  • “Paddington station” (19)
  • “Very clean” (10)
  • “Good location” (7)
  • “Air conditioning” (5)
  • “Very good” (5)
  • “Friendly and helpful” (4)
  • “Free internet” (4)
  • “Edgeware Road” (4)
  • “Deluxe double” (3)

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Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Phone Number:
Region: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Free High-Speed Internet Restaurant
Hotel Style:
#276 Family Hotels in London
#294 Luxury Hotels in London
Price Range: ££
Hotel Class:4 star (4*)
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London

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Shaftesbury Metropolis London Hyde Park
78-84 Sussex Gardens
London W2 1UH
England
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