Aside from the fact that we weren't informed that there was no hot water or heat until after we'd paid for the rooms (non-refundable, of course), I WAS ROBBED in this hotel. The desk clerk was totally disinterested, did nothing to help, and he had the most appalling manner. We'd left our luggage with reception because the room wasn't available... more

The hotel is close to both Bayswater and Queensway underground stations thereby having good access to public transportation and central London. It is also within easy walking distance to Paddington. Being so close to Kensington Gardens means it is ideal for a morning run or a walk in the park. However, this was the worst hotel I have ever stayed... more

Here is one to avoid. Booked through an agency named London Choice, things went down hill thanks to this agency taking our money, changing our booking, and refusing all attempts to contact them. On arrival we found the location excellent, but the accommodation a disaster for the following reasons: a lift facade with no lift in it, narrow stairs, fire... more

After lugging our numerous bags through Hyde Park we arrived at the check in office. The clerk had trouble finding our booking, it took her about 5 minutes to find it... in retrospect I wish she hadn't. When she finally found it we were told we would have to lug all of our luggage back down the stairs and down... more

After lugging our suitcases to the other end of the street and down the stairs, I nearly wanted to cry after opening the door to the apartment. It was hot as hell, unclean and dingy. No air con (despite being advertised as having this...), the bed was practically on the floor and the bathroom was very small. 3 used bits... more

First of all, the hotel facade was dirty when we pulled up. There were bags of laundry in the hallway, practically in the front door. You had to walk around them to get in only to be taken aback by the mattresses leaned up against the wall in the hallway. This was not a good impression on me and I... more

I booked this apartment online. It said MEDIUM GOLD APARTMENT so I thought it would suit our needs. First of all we had 4 heavy suitcases and had to carry them up 8 flights of stairs as the lift wasnt working! Then the airconditioning and the TV werent working either. And if we put too many electrical appliances on at... more

We looked for a place to stay in London near hyde park. The hotels that my wife wanted were way too expensive and these suites were on VRBO.com and were looking good for the price asked. We agreed and were optimistic. Great price, great location and good looking pictures on VRBO. Upon arrival you find that they have multiple buildings... more

Arrived in the early morning. Room not available that was ok. They kindly kept our luggage. Returned in the afternoon. Passed a room key and told to walk 1 minute down the street to no 81 from where we were at no 11. You are in room 9c. Walked down the street and had to climb 9 flights of stairs... more