I went through a lot of trouble booking this hotel before I embarked on my europe trip. This hotel confirmed my booking weeks before my stay. However I had been travelling around and had no internet access. Just the night before I arrive london, I had internet access and found out from my email they cancelled my booking 1 week... more

This was the worst hotel experience in all of my (almost) 40 years and we want to warn people about this company and the rude, uncaring staff.. First of all, they double booked us. We had left a 2 bedroom apartment to move over to 39 suites to stay in a different part of London for the 2nd week of... more

I knew I was doomed from the start when I got to Queensborough Terrace, checked in at No. 43 and they didn't have my reservation. I had booked the 39 Suites through a third party site, central-london-apartments.com. They had phoned me the day before I was supposed to be there to tell me that the credit card had declined when... more

Cancelled our reservation through email on the 26th June 09 when we were due to check in on 4th July 09 for 3 nights without any valid reason and alternatives, not even q phone call to warn us. Found out 1 day before arriving. terrible experience more

April 2009: Made my reservations through PropertyIndex.com, paid my deposit and received my reservation confirmation, all very smoothly. Check in date: July 4th (Wimbledon finals and Maddona in London weekend) On June 26th PropertyIndex.com sends me an email informing my reservation at 39 suites was cancelled and that I would get my deposit refunded because the agency stopped working with... more

My daughter and I stayed at Apt 5 on ground floor, very clean and quiet. Cleaned every day, it was in a good location near Queensway and Bayswater stations. Plenty of restaurants/take aways close by. We had a great time in London. more

We booked on lastminute.com and before read reviews on tripadvisor. we knew to expect a very small room with kitchenette, its what we got, but it was fine. large beautiful bathroom however! very modern. i would have appreciated knowing there was street construction outside the window our whole stay, it was from 8am - 8pm, incl Sat, maybe might be... more

This hotel has an excellent location, with the Central line and Circle & District lines all within a 5 minute walk from the hotel. The rooms are small, but comfortable and well fitted bathrooms. The small kitchen is perfectly adequate to make small snacks, with a microwave, fridge and a couple of hot plates. All in all a comfortable stay... more

My husband and I stayed in this apartment hotel in the Bayswater area of London in March. I had been a bit nervous because of a couple of the reviews I read on this site. We had no problems at all. We arrived early and although we couldn't check in for a few hours, we put our luggage in a... more