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This hotel totally ruined my trip to London. I arrived late (9pm)to check in after meeting friends all day in London. I was told I did not have a room and they had no contact details to contact me from as their reservation sytem is USELESS! They had overbooked 6 rooms that night, and I heard this was not the... more
Booked my parents into this hotel for 1 night - booked it online through laterooms.com which quoted rate of £138 but when checked in they were charged £146! Breakfasts are a rip off £8! Specifically asked for a room which did not overlook Kilburn Road but when we checked in were allocated a room over the main road. Will go... more
Having trawled through last minute.com looking for somewhere decent but not too expensive to stay for a night in London, I finally found the Quality Hotel Maitrise......which we paid £90 room only for through Last Minute....most reviews of other hotels under £100 were along the lines of "DON'T STAY HERE!" It looked great on the website, and we were not... more
I'd recommend this hotel if you want something conveniently priced and located. I went there based on the reviews of this site, so I felt confident that I was getting a good deal. I was right. The rooms are cozy and modern. It being London for about 100 quid a night (or less), this fits the bill well. The rooms... more
I stayed here for a weekend at the end of November despite some of the reviews I read on here, not that they were all bad but I got the impression the bad press may have been mainly start up problems and I can say that I had a very pleasant stay. The room was exactly like the pictures on... more
I stayed in the hotel Maitrise in London for four nights. I arrived from the US at about 10:30 in the morning. I asked whether I could have access to my room. I was told that it was the hotel policy that access not be allowed until 2 PM, unless I was willing to pay 40 pounds more. I of... more
The hotel is situated in area 2 close to the center.Just in from of the hotel there is a bus stop, where i use to take the number 98 to go to Oxford Circus, from there i could arrive to anywhere.It´s just took me 20min to arrive by bus but of course always depending on the traffic.Also there is a... more
Many thanks for your kind comments. We are new and constantly learning and developing and still have lots to do. Hope to welcome you to the hotel again in the not so distant future. Regards
My partner organised our one night trip for my birthday. I must say the hotel is pretty impressive when first entering. We stayed in an executive suite on the 4th floor. We took the elevator to our floor, but when the doors opened we were greeted by a lot of mess and rubbish where the rooms were being cleaned. The... more
Just wanted to follow up on the issues you encountered during your stay with us. First of all please realise that your comments are taking constructively, our aim and purpose is to make you happy and if there is something we can learn by, we will, so it is not repeated. We are a new hotel and so need to...
Booked here with some trepidation after looking at reviews. We were going to a concert at Wembley. This is easily accessed from Kilburn Park Underground and Kilburn High road overground. Tesco metro (7am-11pm) across the road, plenty of other shops and restaurant/take-aways around. Check-in may seem a little impersonal, but is just a cultural thing. Hotel is generally clean and... more
Many thanks for your kind comments. We are new and constantly learning and developing. I take your point on the breakfast size and have addressed and resolved. It was a training matter, because our breakfasts are normally quite substantial. We have actually stopped the DJ on Friday & Saturday nights and have chill out music. People simply love to come...
Very small room with no windows - worse than a prison cell! TV didn't work - took them an hour to come and try to mend it which they couldn't Ordered an iron and ironing board, waited another hour and ended up going and get it myself Its not in Maida Vale its in Kilburn - on Kilburn High Road... more
I am glad we connected again over your points raised and that you can see that we do listen and strive to develop and learn. Please don't write us off, we are firing on all cylinders now after the teething problems, so please give us an opportunity to show the value you can get with us. Many Thanks
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