From the moment the bowler hatted, frock coated doorman opened the door of our taxi to the time we were being helped into our departing taxi, we had THE greatest hotel experience ever. The staff were so accommodating; nothing too much trouble and our bag waiting for us in our room all discreetly done. In the cafe, they serve THE... More

Hotel was just minutes walk from the train station. Either the Waterloo or Westminster stations are convenient. Easy to walk to Big Ben as well as the London Eye. Hotel was very nice. Stayed in the Business class and felt like home. Almost didn't want to leave my room.

We stayed as a group of 4 and we all disapointed by the customer service. The reception staff were disinterested and cold, not what you expect from this standard of hotel. The only staff we met that made us feel welcome were the doormen. On the plus side this hotel has an excellent location and the breakfast and rooms are... More

For the last two nights of our England vacation, my daughter, niece and I stayed at this property. The location is superb - right near Big Ben and Westminister. The views were fantastic. The staff at the hotel were gracious and accommodating. The room was perfect for three of us with separate beds for us all. We stayed in a... More

I have stayed at this hotel 3 times in the past 18 months. There are many reasons why I keep going back there. Lovely location. The hotel itself is modern with all facilities. Rooms are good and great entertainment in the bar. What really makes it great is the staff who are consistently friendly, courteous and professional. Great breakfast too!

My husband booked our first trip to England, and chose this hotel because it's central location. It's within a 5-10 min walk of two tube stations, bus stations, the London Eye, Parliament, Big Ben, Westminster Abbey. We had no trouble getting around. It's very modern, clean, and just plain cool. The room was a good size, especially for a European... More

Really screwed! My friend and I decided to visit London in May (2013) and were excited about the trip. That about ended when we got to our room at the Park Plaza Westminster Bridge because we were placed in a room with literally no natural light which was a far cry from the ad for the hotel when we were... More

The location of the Park Plaza is very good, right at one end of Westminster Bridge - close to the Houses of Parliment and the London Eye etc. The rooms are clean and modern, staff very friendly and helpful, but prices at the high end. Although they claim to offer free wifi, we were unable to connect to the internet.... More

Had a lovely time here a few months ago with some friends so decided to book a night here again as a central place to stay for a concert at wembley. The hotel is stunning, i love the modern features, the staff are all very welcoming and courteous and the room was very comfortable and quiet. We went to the... More