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Marble Arch Suites

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Traveller (59)
Room & Suite (38)
Videos (1)

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About

#816 of 1,170 hotels in London
Location
Cleanliness
Service
Value
Everyone needs a place to lay their weary head. For travellers visiting London, Marble Arch Suites is an excellent choice for rest and rejuvenation. Well-known for its proximity to great restaurants and attractions, Marble Arch Suites makes it easy to enjoy the best of London. Marble Arch Suites offers guests an array of room amenities including air conditioning, a refrigerator, and a desk, and getting online is possible, as free Wi-Fi is available. The hotel offers a 24 hour front desk and baggage storage, to make your visit even more pleasant. Nearby landmarks such as Buckingham Palace (1.3 mi) and Covent Garden (1.6 mi) make Marble Arch Suites Hotel a great place to stay when visiting London. When you’re feeling hungry, be sure to check out Dishoom Covent Garden, StreetXO, and Sexy Fish, which are some Asian restaurants that are popular with locals and out-of-towners alike. During your visit, be sure to check out popular attractions like Harrods (1.1 mi), Hyde Park (0.6 mi), and Piccadilly Circus (1.2 mi), which are all within walking distance of the hotel. Whether you’re traveling for business, pleasure or both, Marble Arch Suites is sure to make your visit to London one worth remembering.
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Property amenities
Free High Speed Internet (WiFi)
Internet
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Desk
Safe
Telephone
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
Languages Spoken
English, Hindi, Italian, Portuguese
186Reviews0Q+A35Room tips

Reviews
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Sarah h wrote a review Feb 2024
1 contribution
0/10 for cleanliness - used vape clearly in sight in bathroom which shows room wasn’t checked and stain on bed proving it wasn’t cleaned either. we had been switched from their suites to the hotel the DAY before our arrival due to “maintenance issues” and were promised best accommodation possible - instead we were put in the basement with a view of cigarette butt-filled grass area.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mohammed Abdulla A wrote a review Nov 2023
2 contributions
Hotel's Favourite
Had great stay!!!. Although at the beginning we were offered a room in basement and the worst part was I've issues with my leg and climbing up and down would have been a nightmare. However, thank you so much to the gentlemen Karim . He not only understood the problem but instantly he offered us a specious room on ground floor. A part from that breakfast was top-notch. The only disadvantage is they don't have any elevator in the building but with great service you're forced to give them a 5*.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from izabela Eremia, Guest Services / Front Office at Marble Arch Suites
Responded 30 Dec 2023
Dear mohammedma2023, Thank you for writing review following your recent stay with us at Marble Arch Suites. I am delighted that we were able to provide you with such a wonderful experience. It is a great pleasure to read your kind words about our rooms, staff and location. We would be delighted to welcome you back soon. Kind regards, Jade Brito Manager on Duty
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Roving54705314432 wrote a review Feb 2024
1 contribution
Lovely people, all very kind and nice, the breakfast was very good, and is very close to many places, so it is easily accessible. As well beautiful, the hotel looks very nice. Met a very nice Romanian worker Corina Dinu i think, she was very helpful and lovely. Very nice Price and quality!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Aviv wrote a review Nov 2023
11 contributions7 helpful votes
The only good thing is the location, very centered, close to Oxford street and transportation. Lucky me to order it only for one night. The room was the smallest I’ve ever been to. First, I was offered to get a room in the basement but I refused. There was a bit dust but the shower was clean. The noise was terrible! I’ve heard every slam door and couldn’t sleep all night. I don’t understand why in some websites, it’s written that it’s 4 stars hotel. It’s more like 2. Not recommended at all.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Only if you are alone and want to save money
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from izabela Eremia, Guest Services / Front Office at Marble Arch Suites
Responded 30 Dec 2023
Dear Avivatraveller123, Many thanks for sharing your feedback. We deeply apologize for the experience that you faced here with us at The Marble Arch Suites. We hope after the transfer to our sister property The Marble Arch London, the remaining of your stay was pleasant. Once again we deeply apologize and we hope to welcome you back soon with me overseeing your stay from start to finish. Kind regards, Jade Brito
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lucinda_lay wrote a review Nov 2023
England142 contributions62 helpful votes
+1
Dated, dirty, tiny. I had room 6. A shoe box right behind reception. An absolute rip off! I’ve never seen such a small room. No space to put my luggage down. The table didn’t even have a chair because it wouldn’t fit in! A tiny single bed rammed up against the window and curtains so you can’t open the curtains. Old dirty carpet and very worn decor.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from izabela Eremia, Guest Services / Front Office at Marble Arch Suites
Responded 30 Dec 2023
Dear Lucinda_lay, Many thanks for sharing your feedback. We deeply apologize for the experience that you faced here with us at The Marble Arch Suites. We hope after the transfer to our sister property The Marble Arch London, the remaining of your stay was pleasant. Once again we deeply apologize and we hope to welcome you back soon with me overseeing your stay from start to finish. Kind regards, Jade Brito
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Debtulip wrote a review Oct 2023
Newcastle17 contributions6 helpful votes
Hotel reported they had had a flood and were unable to accommodate all of our party, stating they had sent an email that day. They wanted to send a single woman to a hotel ten minutes away. Denied breakfast even though it had been booked as part of our package. Poor standard of decor , noisy with the sound of the electricity boxes humming all night disturbing sleep. Room in the basement so very dark and curtails that didn’t open fully .Cramped room and bathroom with not enough room to swing a cat. Room unclean ,bedding and pillow dirty , headboard damaged . To remote didn’t work , fridge was hot. All rooms in our party unpleasant.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from izabela Eremia, Guest Services / Front Office at Marble Arch Suites
Responded 31 Oct 2023
Dear guest, Thank you for your feedback, it help us to improve our services. I have shared it to all our team and we will try our best to improve our services. We hope you can give us a chance in the future if so, please contact to me directly so I can oversee for you and make sure is satisfactory. Kind regards, Jade Brito
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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EliMeshulam wrote a review Aug 2023
Miami Beach, Florida8 contributions4 helpful votes
The staff is always available 24 hours and are all very kind and sweet and helpful ! Very large room far larger than any hotel room with a very comfortable bed! Also plenty of lighting options in the room which I love. There are literally 4 lighting options just by the side of your bed and include the overhead light in the ceiling! So you can create as them or as bright a lighting Ambiance as you'd like. Even the bathroom has two lighted mirrors! The air conditioning runs very well and kept us very comfortable. The shower stall has two shower heads one from the ceiling and one from the wall and both are excellent! The glass doors do not leak water into the bathroom which I love! There is a microwave and hot pot for hot water for coffee and tea. The mini fridge was ideal for keeping drinks cool as well as fruits and leftover meal from restaurant to heat up in the microwave. The safe for valuables is excellent and even held my 15 inch laptop computer! The armoire closet holds plenty of clothes. There is also a nice little table with two chairs because there is so much space in the room. The street is very quiet. The windows are very large with a very wide view to let lots of light in. The curtains are excellent for blocking out light at night. I heard they'll be renovating the rooms because they could use a bit of a brightening colors and newer carpeting but still very comfortable. We only paid approximately $150 per night and that included all taxes and fees and breakfast in early August. Also the breakfast was served a few doors down the street at the Marble Arch Hotel with an incredibly tasty complete breakfast offering with more than one could desire! I mean everything! Also the dining room has glass ceilings with Sky views and it is so refreshing first thing in the morning! The dining staff and especially Corina are all welcoming and helpful with anything you need! Also they always had some free Fruit sitting in the lobby and even chocolates! The only small negative was that there is no elevator so we exercise the couple flights of stairs which was no big deal and they even will take your luggage up for you so it's no worry. Overall this was an excellent value and a very convenient location only a few short blocks to Marble Arch and Hyde Park! I highly recommend this hotel!
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: We had room 11
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from izabela Eremia, Guest Services / Front Office at Marble Arch Suites
Responded 2 Sept 2023
Dear Guest, Thank you for writing review following your recent stay with us at Marble Arch Suites. I am delighted that we were able to provide you with such a wonderful experience. It is a great pleasure to read your kind words about our rooms, staff and location. We would be delighted to welcome you back soon. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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hollipops wrote a review Jul 2023
Warwickshire, United Kingdom208 contributions72 helpful votes
God price for location. Was about the best price for a hotel near Marble Arch for hyde park festival. Was clean enough, rooms were ready and large. No lift and lots of stairs. Air con worked and shower was hot. Beds clean and comfy. If you just need a bed for the night within 5 mins walk of Hyde park its perfect. There is no bar or breakfast. Plenty cafes and such in the surrounding streets.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from izabela Eremia, Guest Services / Front Office at Marble Arch Suites
Responded 8 Aug 2023
Dear Guest, Thank you for choosing to stay with us during the Hyde Park festival and for taking the time to share your feedback. We are delighted to know that you found our location convenient and the rooms to your satisfaction. Cleanliness and comfort are of paramount importance to us, and we're pleased to hear that these aspects met your expectations. We understand the challenges posed by the absence of a lift and are always available to assist guests with their luggage or any other requirements they might have during their stay. While we might not offer in-house dining options, we pride ourselves on our prime location close to numerous local cafes and eateries, and we're glad to hear you found them easily. We hope to welcome you back in the near future and once again, thank you for your valuable feedback. Warm Regards, Jade Brito Manager On Duty
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Manxie wrote a review Mar 2023
Isle of Man, United Kingdom15 contributions11 helpful votes
I was really surprised how shabby and run down this place was. Multiple stains on the carpet, furniture really bashed and the bathroom in particular was horrible. The shower cubicle was filthy and mouldy looking, the floor tiles badly cracked and the extractor fan was thick with dirt and grime. All this quite visible by just standing there - I didn’t have to hunt down these issues like they do in 4 in a bed! The bathroom had a horrible lingering smell too. I asked reception if I could move rooms and whilst they were very understanding and showed me another room, this was equally as grim. As this alternative was in the basement, I decided to stay put. Apart from some dodgy looking stains in the duvet the bed was actually quite comfy. The Studios are in a great location but at £300+ per night I would NEVER stay here again. It had a feel of somewhere that was quite stylish 15 years ago but had received very little TLC and has become rundown. Much nicer hotels in the vicinity - book these at your peril!
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Just avoid really. Much nicer hotels nearby.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from izabela Eremia, Guest Services / Front Office at Marble Arch Suites
Responded 8 Aug 2023
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely regret hearing about the various issues you experienced. The condition you've described is certainly not up to our usual standards, and I'm deeply sorry for the inconvenience and discomfort you experienced. We hold ourselves to a higher standard, and it's disappointing to learn we did not meet your expectations. Your feedback about the room cleanliness and state of the furniture and bathroom is alarming and will be addressed with our housekeeping and maintenance teams immediately. I assure you that this isn't the usual feedback we receive, and we will take swift corrective measures. While I'm pleased that you found the bed comfortable and the location convenient, it's clear that other aspects of your stay were less than satisfactory. We sincerely appreciate your honest feedback as it gives us an opportunity to improve. Once again, I deeply apologize for the unpleasant experience you had at our hotel. Should you decide to give us another chance, please contact me directly. I would like to ensure that you have a more positive and comfortable experience. Warm regards, Jade Brito Manager On Duty
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reema T wrote a review Dec 2022
1 contribution
They over booked I arrived at 2 December when I arrived they say we don’t have enough room they located us to next door hotel their room is to small and tight they don’t have heaters it was to cold and they kicked me out of the hotel at 11 pm when they canceled my booking without asking me! No elevator small stairs very old and dirty hotel.
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Date of stay: December 2022Trip type: Travelled with friends
Room Tip: Don’t get greedy with the price you can find similar hotels better and respectful than them it...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from izabela Eremia, Guest Services / Front Office at Marble Arch Suites
Responded 8 Aug 2023
Dear Guest, Thank you for sharing your feedback regarding your experience at our hotel in December 2022. We are sincerely sorry to hear about the inconvenience and discomfort you faced during your stay. Overbooking is a situation we always strive to avoid, and we apologize for the inconvenience it caused you. Transferring guests to another property is always our last resort and is done with the intent of causing as little disruption as possible. I understand, however, that the alternative accommodations were not satisfactory. The issues you highlighted with the heating, the lack of an elevator, and cleanliness are concerning and are not reflective of the standards we set for ourselves. We will be looking into these matters immediately and will ensure corrective actions are taken. It's deeply regrettable that your booking was canceled without prior communication, especially given the late hour. We recognize the gravity of such an inconvenience and assure you that we will be reviewing our processes to prevent such incidents in the future. Your feedback is invaluable to us, as it helps us identify areas where we need to improve. I would like to offer our most sincere apologies and assure you that this experience is not representative of the quality service we aim to provide. Should you wish to discuss your experience further or give us another opportunity to serve you better, please contact me directly. Warm regards, Jade Brito Manager On Duty
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£132 - £240 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shaftesbury suites london marble arch hotel london
LOCATION
United KingdomEnglandLondonMarylebone
NUMBER OF ROOMS
15
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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MARBLE ARCH SUITES - Updated 2024 Reviews (London)

Frequently Asked Questions about Marble Arch Suites
Which popular attractions are close to Marble Arch Suites?
Nearby attractions include Frameless (0.1 miles), Wallace Collection (0.3 miles), and Still Water Horse Head Statue (0.2 miles).
What are some of the property amenities at Marble Arch Suites?
Some of the more popular amenities offered include free wifi, dry cleaning, and laundry service.
Which room amenities are available at Marble Arch Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What are some restaurants close to Marble Arch Suites?
Conveniently located restaurants include Steak And Lobster Marble Arch, L'Angolo Bianco, and SOUND Cafe.
Are any cleaning services offered at Marble Arch Suites?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Marble Arch Suites?
The staff speaks multiple languages, including English, Italian, Portuguese, and Hindi.
Are there any historical sites close to Marble Arch Suites?
Many travellers enjoy visiting Houses of Parliament (1.9 miles), Tower of London (3.7 miles), and Churchill War Rooms (1.6 miles).