Cancelled booking twice , due to Fathers fatal stroke , but charged anyway! I was asked to supply e-mail address so they could verify my cancelation . I did this but now they refuse to reply. You can probably book last minute if you must stay here but save your money and don't book ahead. Lyndalle more

Stayed at the Ritz while traveling with my wife for our Christmas vacation. We spent a week at Claridges and decided to extend our trip and try a different hotel. This was our first time at the Ritz and we throughly enjoyed our stay. Our room was spacious, well kept, provided huge amounts of closet space, and the bed was... more

We have been lucky enough to stay at the Ritz on several occasions and have always found we leave wishing we were staying longer. The purpose of our recent stay was for my birthday and when we arrived at our suite they had left a cake and card wishing me a happy birthday - what a lovely gesture! The staff... more

Comparing American luxury hotels with European is like comparing apples and oranges. Europe hotels simply cannot compare to the American ones. The Ritz is nice but it would probably not be considered a 5 star in America. As with all of Europe, it's showing its age (in good ways and bad.) I suspect Europeans have lower standards for cleanliness and... more

We spent our last night in London at The Ritz and admittedly booked it on a whim. So, we might not have been put in the best room on the best floor (we got room 226). The hotel IS splendid as you walk through its immense, luxurious lobby. You really have to see it to appreciate it. And, the bell... more

I have just returned from a weekend break to celebrate my 40th birthday at the Ritz hotel. We are a family of 4 with children aged 15 and 12 yrs. I have to say that from the moment we got there this hotel had the wow factor! There was a card and a birthday cake in my room upon check... more

My husband and I stayed there Bank holiday weekend and it was the best service we have ever received. From the moment we arrived, the staff were genuinely friendly and efficient. The doorman took our luggage and radio'd through to reception our names so we didn't even have to tell them who we were. Everything ran smoothly and the receptionist... more

The ultimate London joy, a stay at the Ritz. The first view of the room was jaw dropping, gilded ceilings, gilded faucets and champagne! The treats didn't end , our rate included dinner with 4 courses, and a full English breakfast the next morning. The staff was willing and delightful. I w as celebrating my 60th birthday, and I think... more

The Ritz London harkens back to an era of grace, manners, elegance, and unparalleled service that seems more often than not today to have all but vanished from our society. I have been lucky enough to stay here a few times, and it remains my hotel of choice in London. In my view, nobody comes close to doing hospitality like... more