Booked this hotel through American Express Platinum expecting that this would be the Ritz experience we were used to. What a mistake. You cannot create "elegance" by enforcing an outdated dress code policy, acting snobish and touching up the gold paint on a collection of worn yard sale furniture. The room is musty and the furnishings so old and worn... More

I recently visited The Ritz for afternoon Tea to celebrate my investiture with my family. Whilst it cost £42 per head for Traditional Afternoon Tea (half price for children) it was work every penny. The service was impeccable. The tea included a variety of sandwiches, warm scones with jam and cream, pastries and cakes - yummy - and they just... More

This is one of the best hotels in London, and yes you will pay for it. But the point is, what are you paying for..... You pay for the experience of staying in history! Many famous peole have stayed/lived here and the rooms feel like they hold a lot of stories. You pay for the moment when you open your... More

At the Ritz even commoners are treated like royalty. After you check in you get a guided tour of the facilities and your room. There are people who open the doors to the Palm Court as you approach. My room, an Executive King, was compact but large enough. The decor throughout is old-fashioned opulent - no Asian minimalism here. Breakfast... More

Me and a friend spent 3 absolutely amazing days at The Ritz London. I loved the old school luxe atmosphere in this hotel. The room was very well equiped and furnished with lots of style. I read some of the reviews here, saying the style is old, but to me it is just classy. Everyone working there was more than... More

Our welcome at The Ritz was warm and kind, we had in advance made a reservation for a Junior Suite to celebrate our Gold Wedding. When we checked the room and the minibar we found that a bottle of white wine was missing according to the list in the refrigerator We called the room service because we didn't want to... More

Terrible value here. My wife and I stayed here on our honeymoon and were very disappointed. The hotel is old and the decor is very dated (hasn't been refreshed since the 80s maybe). Very disappointing all-around: concierge gave poor restaurant recommendations, there was no seating in the lobby other than for the restaurant, wifi was insanely priced (26 gbp per... More

Honestly, I have never ever complained! "I am sure that The Ritz Hotel is an amazing hotel if you are a middle class or higher class white individual. As a young black individual I must admit i felt very downgraded. "Before the hotel knew i was an artist with a bit of cash, They treated me like a common thief.... More

We booked to stay in the 2 Bedroom Deluxe suite, but to compensate for the suite not being ready on time, we were upgraded to the Berkeley suite, which was utterly beautiful. It was extremely spacious, beautifully lit and at a perfect temperature. We had gorgeous, uninterrupted views over Hyde Park, with no outside noise whatsoever. Room service was fast,... More