Dear Nikki, We really appreciate your valuable feedback. As you have noticed we have recently done the refurbishment and our hotel is now one of the best. Our location is perfect in London just next to Earls Court Underground station with 24/7 easy access to all the London attractions and landmarks. Once again thank you so much for valuable comments... More

Dear Sir, Thanks for your feedback. Please be aware all our rooms are standard size as you will find in most of the London hotels. We have different room categories which are more spacious at less price difference and we do advice to upgrade if you need more space. Free view TV channels are available in all rooms, please contact... More

Dear Chris, Thank you for sharing your recent stay with us. First of all I would like to apologise for the inconvenience caused during your stay. We preallocate the rooms and if you are not happy please check with our front desk staff to change the room. We assure the issue you have raised have been addressed and the appropriate... More

Dear Christine, Thanks a lot for your great feedback. It is very nice to read a detailed positive review from our long stay guest and happy that you enjoyed many aspects during your stay. We have discussed your feedback in our meeting, we constantly strive to improve the quality for our hotel and maintain the standard to make sure our... More

Dear Mark, Many thanks for letting us know of your recent experience in our hotel. We are glad to read that you enjoyed your stay with us in our spacious room. As you mentioned our hotel is perfectly located near Earls Court Underground station with 24/7 easy access to all the London attractions. Our friendly staff are always available in... More

Dear Sam, First of all we would like to apologise for the inconvenience caused during your stay. The size of all our rooms are standard size as you will find in most of the hotels in Central London. If you are looking for a spacious room please be aware that we have different room categories with more space at a... More

Dear Sarah, It was great to read your review following your recent stay with us. We are glad to know that you enjoyed your stay and I will pass your comments to our staff. Such a positive feedback is always motivator for us to do better. As you mentioned even though we are located next to Earls court underground station... More

Dear Madam, Thank you so much for taking time to write a detailed positive comments regarding your experience. We always take our guest comments seriously and try to solve the issues as quick as possible as you mentioned. Guest satisfaction is our high priority. Wi-Fi is an extra service we provide and it is complementary for our regular guest who... More

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