Dear Jonathan of Manchester, I am sorry that you did not enjoy your recent stay with us. In particular, I must wholeheartedly apologise for the shortage of dining-room staff at breakfast. It was due to circumstances beyond our control, resulting in a 45-minute delay in the arrival of the relevant employees. As you say, the only waiter on duty was... More

“Another great stay” - now that’s what we like to hear. And 5 weeks must be long enough to test the service, by anyone’s standard. It’s always reassuring to hear favourable comments about our friendly staff and popular cuisine. But maybe when you’ve got a long-established family-run hotel like ours, these benefits tend to go with the territory. By the... More

I especially welcome your dismissal of some earlier negative reviews of Boston Manor Hotel. We were always able to spot that most of these were fabricated, but we thank you warmly for taking the trouble to confirm our findings. We do not know why certain individuals should want to damage our reputation in this way, but I can tell you... More

I was delighted to read your friendly review, pointing out many of the benefits that seem to give us the edge over other hotels of a similar price. There is no doubt that our location is especially favourable; many guests are amazed how easy it is to get to the West End. And spacious free parking in the inner suburbs... More

Dear Guest We are naturally sorry if you did not enjoy your stay with us, but I am concerned that you are gearing your complaints to certain comments made by other customers. Many of the most serious complaints are shown to be unjustified and it is clear that some of them have been issued for vexatious reasons. They also seem... More

Dear Guest Your comment manages to sum-up the benefits of our hotel in just a few words. A comfortable low-cost stay in the inner suburbs is an increasingly rare find, and we are widely considered to be at the top of the league in our price-range. We don't mind anyone calling us 'cheap and cheerful', and you also highlight cleanliness... More

Dear Guest We were very glad to read your favourable review of Boston Manor Hotel, and it is satisfying to see that the efforts of our management and staff are being appreciated. You cover all the main points that support our claim to provide the standards of more expensive hotels. Perhaps only a family-run operation can achieve this level of... More

Dear Guest, Thank you for your kind comments. I am are delighted that you had a comfortable stay with us and to have been recommended. Please accept our apologies about your t.v, We have the latest free-view tv,s with dvd players installed and we have a dedicated connection to ensure highest of picture quality, however the connection fittings can sometimes... More

Dear Guest We naturally owe you an apology if you did not enjoy a comfortable stay. But we cannot see how any of the claims on our website are excessive. The hotel is promoted as clean, comfortable and affordable - as confirmed by many of our guests in their appreciative letters and reviews. Your complaints about 'temperature control, health and... More