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Boston Manor Hotel

2.0 of 5
146-152 Boston Road | Hanwell, Ealing, London W7 2HJ, England
Hotel amenities
Boston Manor Hotel
Ranked #676 of 1,081 hotels in London
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116 reviews from our community

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Traveller rating
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Date Rating
Dartford, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 12 May 2013

My friend and I booked to stay at this 'hotel' for the night whilst we attended the rugby for the weekend. When we arrived, the front of the hotel looked more like a cab office but I was pleased to see that the back entrance looked more welcoming. We parked up and went in to reception to find a waiting... More

Was this review helpful? Yes 1
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review
13 May 2013

am sorry that you did not enjoy your stay with us. But after checking with my staff, we have to conclude that most of these complaints are either groundless or much exaggerated, and we do not see how they merit a refund. Guests at our function were not still leaving the hotel after 11.00. They had departed soon after 10.30.... More

Manchester, United Kingdom
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 28 April 2013

Stayed recently here staff very helpful and nice but the hotel itself leaves an awful lot to be desired. Not very clean, stained bedding, shower freezing then burning you, noisy at night uncomfortable bed, not enough room at breakfast as h hotel was full, breakfast was indeed a 'full English' but it was not, 1 Person serving for breakfast poor... More

Was this review helpful? Yes 1
See 3 more reviews by jonathan30 for London
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review
30 April 2013

Dear Jonathan of Manchester, I am sorry that you did not enjoy your recent stay with us. In particular, I must wholeheartedly apologise for the shortage of dining-room staff at breakfast. It was due to circumstances beyond our control, resulting in a 45-minute delay in the arrival of the relevant employees. As you say, the only waiter on duty was... More

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Endicott, New York
2 reviews
4 of 5 stars Reviewed 22 April 2013

this was my 3rd and longest time stay at the Boston Manor ( 5 weeks) and we found it just as pleasing and enjoyable as the other time we stayed. the food as always was marvelous and the staff polite and accommodating and we look forward to spending more times staying at the hotel in the future. for the price... More

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Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review
1 May 2013

“Another great stay” - now that’s what we like to hear. And 5 weeks must be long enough to test the service, by anyone’s standard. It’s always reassuring to hear favourable comments about our friendly staff and popular cuisine. But maybe when you’ve got a long-established family-run hotel like ours, these benefits tend to go with the territory. By the... More

London, United Kingdom
1 review
5 of 5 stars Reviewed 18 April 2013

This is now my third visit to Boston Manor Hotel. After having visited the hotel on many occasions, I finally found the time to write a review. Having scrolled down reading previous reviews and comments shocked me a great deal. I find it very immature of certain individuals who have uploaded pictures of maybe their house rather than the hotel.... More

Was this review helpful? Yes
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review
1 May 2013

I especially welcome your dismissal of some earlier negative reviews of Boston Manor Hotel. We were always able to spot that most of these were fabricated, but we thank you warmly for taking the trouble to confirm our findings. We do not know why certain individuals should want to damage our reputation in this way, but I can tell you... More

1 review
5 of 5 stars Reviewed 17 April 2013 via mobile

Room and bathroom were spotless. Polite friendly and helpful staff made our stay very welcoming and comfortable. Excellant breakfast and car parking facilities. Importantly for us there were good transport links to go practically anywhere. We had no problem in going to the London Central. Just the perfect place to stay.

Was this review helpful? Yes
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review
1 May 2013

I was delighted to read your friendly review, pointing out many of the benefits that seem to give us the edge over other hotels of a similar price. There is no doubt that our location is especially favourable; many guests are amazed how easy it is to get to the West End. And spacious free parking in the inner suburbs... More

Cheshire
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 14 April 2013 via mobile

To be honest, I'll just be repeating the comments of other unhappy customers. Rooms tired, carpet dirty, strange smell, noise from kitchens, furniture broken, shower broken, heating broken. More hostel than hotel. Bed was clean and staff polite. I would not stay again.....and that terrible smell...wow!

Was this review helpful? Yes
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review
16 April 2013

Dear Guest We are naturally sorry if you did not enjoy your stay with us, but I am concerned that you are gearing your complaints to certain comments made by other customers. Many of the most serious complaints are shown to be unjustified and it is clear that some of them have been issued for vexatious reasons. They also seem... More

Nottingham, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 14 April 2013

This is a budget hotel but if you accept this then this hotel is very good for what it is. Well positioned for tube and staff friendly. Local area is good for restaurants and cheap eats and drinks.Yes a bit down at heal but clean and functional and costs very little in relative terms. So cheap and cheerful

Was this review helpful? Yes
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review
17 April 2013

Dear Guest Your comment manages to sum-up the benefits of our hotel in just a few words. A comfortable low-cost stay in the inner suburbs is an increasingly rare find, and we are widely considered to be at the top of the league in our price-range. We don't mind anyone calling us 'cheap and cheerful', and you also highlight cleanliness... More

Manchester, United Kingdom
1 review
4 of 5 stars Reviewed 10 April 2013

We had a very comfortable experience. Service was outstanding and staff were exceptionally courteous, polite and friendly, really nothing was too much trouble for them. Rooms were of a good size clean and all linen was immaculate and mattresses firm and very comfortable. Restaurant food was mouthwatering and breakfast filling. Will stay there again when we next visit to London.... More

Was this review helpful? Yes
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review
17 April 2013

Dear Guest We were very glad to read your favourable review of Boston Manor Hotel, and it is satisfying to see that the efforts of our management and staff are being appreciated. You cover all the main points that support our claim to provide the standards of more expensive hotels. Perhaps only a family-run operation can achieve this level of... More

South Wales
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 April 2013

It was really good and comfortable for staying in this hotel. Before couple of weeks i came there with my family from south wales to see one of my family member in london.He suggest me to stay in this hotel, environment was really good room is cozy but good and television is not working properly but i am not a... More

Was this review helpful? Yes 1
Rajsondh, Manager at Boston Manor Hotel, responded to this review
10 April 2013

Dear Guest, Thank you for your kind comments. I am are delighted that you had a comfortable stay with us and to have been recommended. Please accept our apologies about your t.v, We have the latest free-view tv,s with dvd players installed and we have a dedicated connection to ensure highest of picture quality, however the connection fittings can sometimes... More

Rugby, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 3 April 2013

When we booked the hotel online we were happy with our choice because the website really did advertise the hotel very well!, however when we got to the hotel's interior it was very disappointing. Our room was very bad in terms of temperature control, health and safety, size, cleanliness and etc. For example inside the kettle that we had in... More

Was this review helpful? Yes
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review
4 April 2013

Dear Guest We naturally owe you an apology if you did not enjoy a comfortable stay. But we cannot see how any of the claims on our website are excessive. The hotel is promoted as clean, comfortable and affordable - as confirmed by many of our guests in their appreciative letters and reviews. Your complaints about 'temperature control, health and... More

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Additional Information about Boston Manor Hotel

Also Known As:
Boston Manor London
Address: 146-152 Boston Road | Hanwell, Ealing, London W7 2HJ, England
Region: United Kingdom > England > London
Amenities:
Business Centre Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #676 of 1,081 hotels in London
Price Range: £
Hotel Class:2 star (2*)
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