Don't let other people's reviews put you off booking this hotel. We arrived by car and my heart sank when we turned the corner into Osborne Street and saw the hotel but once inside I forgot how run down the street looked. The reception was welcoming with friendly staff and booking-in took a matter of minutes. We'd booked two rooms,... more

On first walking into the room I was pleasantly surprised. The room was larger than expected, bright and airy and there was a large flat screen tv. However, the beds were very uncomfortable - don't come here if you need a good nights sleep. Pillows and mattress were rock hard, and the air con and fridge made strange noises all... more

Booked this hotel, then read the reviews and was very worried about what might lie ahead. But on arrival found the reception staff to be very friendly and helpful and check in efficient. The room I was allocated was at the back of the hotel and was very quiet. Lovely comfy bed, big T.V. fridge, bathroom...all spotlessly clean. No problem... more

I was also worried about this hotel after reading the previous reviews. My mind was put to rest as soon as I walked into reception and had a warm welcome. Checking in took just a few minutes, whilst sharing a joke with the clerk. I was soon outside my room door and hesitantly put my key card in and opened... more

First of all, like others i read previous reviews on this hotel and was really worried on staying there as i was with my wife and 9 year old daughter. when we arrived we were plesently surprised how close this was to the aldgate east tube station and when we booked in to the hotel the reception were very nice... more

Firstly I was little skeptical about booking this hotel after reading the reviews. But each one of them were right as I could see it for myself during our stay. I still went through the booking as my 65 year old parents wont have to walk a lot to get to the tube station nearby. The location is Blue Collar... more

I booked the hotel before I read many of the negative comments of the City Hotel from Tripadvisor and felt panic. But it turned out quite all right after we checked in, except one really HUGE turn off-- the toilet didn't work and the gaga couldn't be flushed down. The porter was quite helpful and finally made the toilet work... more

We stayed for a weekend in february 2008. An absolute disaster from start to finish. Do not be deceived by the richly elongated photos. It is a cramped and scruffy place. Arriving on friday evening we were told by an unhappy staff member that we had to pay in advance. No reason or exclamation. Fair enough, in some places that... more

Seeing the pictures online, and then the entrance lobby i was expecting something great. The room stank of smoke, there was someones rubbish on the bed so i immediately asked to be moved. The rooms are ugly and need re-doing. The hallways looked horrible too. The staff didnt talk great english either. It was okay for 1 night stay but... more