This hotel is terrible. The size of the room was fine, but it was not clean when I checked in -at 8:00 pm, a note left for me at the front desk for an event that evening was not delivered, and the restaurant service was appalling. I was the only guest and could not get a cold glass of water.... more

This hotel was in prime location!!! near everything but down a quiet side street so we got a good nights sleep. the room was a little small but there's so much to do in London who wants to spend time in their room???!!!!! Will definately stay again!!! more

this hotel has excellent location. My room was very big, you could see the ticket office. the breakfest is perfect but it is not cheap, 20 pounds. more

Located in the South East corner of Leicester Square this is a brilliant location for sightseeing. I'm tempted to rate it as only average overall because it is quite expensive but it is a location that is very hard to top - and for me, this alone pushes it up to "Very Good". Walking distance to Trafalgar Square, Piccadilly Circus,... more

Hotel is quite nice. Rooms are as compact as expected in a London hotel, but very clean and comfortable. The location on Leicester Square can't be beat. Breakfast is expensive, but there are so many places around, such as Pret, Starbucks and other, independents, that there's really no reason to spend the money unless you want to. Friendly, accommodating staff. more

My mom and I traveled to London on a fantastic trip. We were so lucky to have found this great hotel. It is right by all of the great shows that we had tickets to. It is close to the half-price theater tickets booth and really is close to everything. The staff was so helpful and cheerful. I can't say... more

NIce hotel - right next to leicester square so yo ucan have a littel oasis yet still be close to everything. Issues: No real desk or desk chair - difficult for business. They charge very large amounts for local and tol free calls - yet this is not visibly noted at the telephone - you have to hunt for the... more

The best advantage of this hotel is the location-it is situated on Leicester Square-it is in walking distance to so many attractions-2/3mins walk from the tube. The hotel staff were so friendly and extremely helpful. The breakfast was out of this world-amazing-the best omelette ever!!The room was clean, comfortable and a good size. I would not stay anywhere else if... more

We booked for £180 per night for 2 nights with an infant and were shown to a pokey room with no bath. I insisted that we have a bath and the concierge obliged. It took them 45 min to find a replacement room and then a further 15 min to check us into the room. By this stage I was... more