Having booked this hotel on the internet for one night to spend some quality time with my family including two children, I booked a family ensuite room, when we arrived was told they never had a family room available. I have it in writing and will be taking this matter further. We was told we could stay in a room... more

We booked one night for a special function nearby and passed the web address on to a colleague, which was the most embarrassing point. The room was small (which I expected for the price) but was filthy (which I certainly didn't expect). Coffee cups in the room were unwashed with dried out coffee in the bottom. The wash basin was... more

We were a group of 5, one triple room and one double. Rooms weren't clean, hair all over the floor and blankets, dusty in WC and furniture, very very small rooms, during the night they turned off the heating, not friendly people, poor breakfeast with cold milk and no capacity for more than 15 persons. Dirty WC (smaller than an... more

Terrible place. Dirty rooms, substandard breakfast, unpleasant people. more

I booked my stay at this hotel through a theatre tickets package before checking it out on here-should have known better! I decided to give it the benefit of the doubt and actually went hoping to find good things to say but unfortunately the good points are far outweighed by the bad. The location is ok-10 mins walk from a... more

The 'Guildford House Hotel' was in fact not an hotel but a set of rooms, in terraced houses. The rooms allocated to us were in the basement and ground floor. On viewing the rooms we found that we could not stay in them because we did not feel safe or comfortable. The bed covers were dirty, the rooms very small... more

Please note: I never actually stayed at the Guilford House Hotel, but when I returned from my trip and looked at my credit card statement, I was charged for one night. Be careful when booking a reservation at this hotel (or any hotel for that matter), especially when bookings are made via e-mail and the hotel you're dealing with doesn't... more

Myself, Husband and 4 friends stayed at the Guilford House hotel for 2 nights in February. To keep the cost down we opted for a triple room. We were greeted upon arrival by 2 members of staff who barely spoke a word of English and was made to pay for our room up front (now we know why). The room... more

A group of five of us recently stayed at the guildford for one night! The hotel was easy to find, and near to the tube station. When we got to the hotel, there was nobody there and we had to stand out outside ringing the bell for a while. We were checked in next door at the Grenvlle hotel which... more