We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 1,067 London hotels »

The Park Lane Sheraton Hotel

5.0 of 5
Piccadilly, London W1J 7BX, England
Hotel amenities
Ranked #556 of 1,067 hotels in London
3.0 of 5 stars 954 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

954 reviews from our community

What travellers say about this hotel
  • Palm Court(23)
  • Very good(19)
  • Buckingham palace(15)
  • Great location(13)
  • Top secret(12)
  • Room service(12)
  • Friendly and helpful(7)
  • Tube station(6)
  • Starwood Preferred Guest(5)
  • Reception area(4)
Traveller rating
    151
    252
    221
    187
    143
Only show reviews for Family (109) | Couples (326) | Business (206)
Date Rating
Peonyc
New York City, New York
Senior Reviewer
8 reviews
4 helpful votes
3 of 5 stars Reviewed 13 February 2012 NEW

I chose this hotel because my father is a Starwood Preferred Guest and I honestly could have stayed anywhere in the city. I grew up going to London often and just needed a great, convenient location to get around easily. This hotel checked that box. For the money, expect average (for the money) all around. There was complimentary continental breakfast... More

Was this review helpful? Yes
travelingdoc42
Chicago, Illinois
Top Contributor
70 reviews
22 helpful votes
5 of 5 stars Reviewed 13 February 2012 NEW

This was our second visit to this hotel. It was much better than first visit. They upgraded us (I am Starwood Platinum) to a great “studio suite” which was on a top floor and overlooked Green Park. Great View! Room was a large single room (not really a suite) but with large bedroom and living room/desk areas. The bed was... More

Was this review helpful? Yes
Filmguy7
Senior Reviewer
10 reviews
1 helpful vote
4 of 5 stars Reviewed 11 February 2012 NEW

Here on business, and had one night at the Park Lane. The room was very comfortable, and the bathroom elegant. the high tea was a must, but service was just a bit so so. my only complaint was not having a lounge. the location though really makes up for it. if you go just outside the hotel (back entrance) turn... More

Was this review helpful? Yes
Paul Dunphy, General Manager at The Park Lane Sheraton Hotel, responded to this review
12 February 2012

Dear Filmguy7, Thank you so much for your nice review. I am delighted that your room was comfortable and that you found the location to be excellent. We look forward to welcoming you back. Warm regards Paul Dunphy Hotel Manager paul.dunphy@sheraton.com More

easterndixie
Dubai
Senior Contributor
26 reviews
9 helpful votes
3 of 5 stars Reviewed 11 February 2012 NEW

While in an excellent location, this property could definitely use some work! It is an older hotel, but 5-star prices should feel like 5-stars. The cost of wi-fi is outrageous, but couldn't be avoided as the stay was for a week-long business trip. Breakfast was average, but for above-average prices. In-room and gym amenities seem as dated as the rest... More

Was this review helpful? Yes
Paul Dunphy, General Manager at The Park Lane Sheraton Hotel, responded to this review
12 February 2012

Dear easterndixie, Thank you for sharing your review following your stay. I am sorry that you felt the internet and breakfast charges are too high. I am also disappointed that you felt the gym amenities seem dated, as the gym had just recently been fully renovated. As a result, i have addressed all your comments with the relevant managers so... More

Alybaba786
Contributor
13 reviews
5 helpful votes
2 of 5 stars Reviewed 10 February 2012 NEW

Rooms are dingy, worn and overpriced even by London standards. Breakfast is terrible. Only redeeming feature of this hotel is the Citrus restaurant which serves Italian at a reasonable price, and has friendly service. More

Was this review helpful? Yes
Paul Dunphy, General Manager at The Park Lane Sheraton Hotel, responded to this review
12 February 2012

Dear Alybaba786, Thank you for your review. I am disappointed that you found the quality of your room unsatisfactory and too expensive. I am also addressed your comments regarding the breakfast service as they are helpful. Thank you also for your compliments regarding the Citrus restaurant. Please let me know when you will be back and I will ensure a... More

Travellers are raving about these London hotels

InterContinental London Park Lane Hotel
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d195205?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Sheraton Park Tower
4 of 5 stars
Show Prices ABS:HotelCheckRates-d192115?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Sofitel St James London
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d236350?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
The Chesterfield Mayfair
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d192064?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Plaza on the River - Club and Residence
5 of 5 stars
Show Prices ABS:HotelCheckRates-d577593?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
JaJa_LuRVeS
Kota Kinabalu, Malaysia
Senior Contributor
21 reviews
4 helpful votes
5 of 5 stars Reviewed 8 February 2012 NEW

Stayed in this hotel twice this year. Location is fantastic, just next to Green Park and walking distance to basically everywhere. Breakfast is good and concierge is very knowledgeable. However, the hotel associates are not as friendly as other Starwood properties except the night duty manager (forgot his name; but I really think he was the only friendly chap with... More

Was this review helpful? Yes
Paul Dunphy, General Manager at The Park Lane Sheraton Hotel, responded to this review
12 February 2012

Dear JaJa_Lurves, Thank you so much for your response. I am happy that you chose The Sheraton Park Lane hotel twice this year already, and I have shared your compliments regarding the Bracewells breakfast restaurant and the Concierge team. We will be delighted to welcome you back soon. Warm regards Paul Dunphy Hotel Manager paul.dunphy@sheraton.com More

Maya34
Istanbul
Senior Reviewer
7 reviews
3 helpful votes
3 of 5 stars Reviewed 8 February 2012 NEW

We stayed in this hotel for pleasure for 2 nights. Actually the reviews here were a little bit frightening. We had to choose this hotel due to our agency's mistake. So our expectations were quite low. We stayed in an executive room which was comf, warm and spacious. The bed was very comfortable. The hotel is located in a very... More

Was this review helpful? Yes
Paul Dunphy, General Manager at The Park Lane Sheraton Hotel, responded to this review
12 February 2012

Dear Maya34, Thank you very much for your review. I am delighted that your stay was pleasant and your room comfortable. I have shared your comments regarding the Palm Court lounge with the Engineering team as they are helpful. Warm regards Paul Dunphy Hotel Manager paul.dunphy@sheraton.com More

xanadublackpool
blackpool
Senior Contributor
45 reviews
12 helpful votes
2 of 5 stars Reviewed 7 February 2012

recently stayed at this hotel for wedding anniversary was promised an upgrade got put on side of hotel overlookig a run down old building then the assistant manager said how do you like your park view room what park he didnt even know the layout of where his rooms were and what they overlooked very poor response from management. Then... More

Was this review helpful? Yes
sunseeker2008_7
southern ontario
Senior Reviewer
10 reviews
16 helpful votes
3 of 5 stars Reviewed 6 February 2012
3
people found this review helpful

It's a great location, takes you back in time but it could really use a facelift. The staff is friendly but frankly the hotel has outageous Internet costs and there is a limit of 2 devices. Talk about expensive. More

Was this review helpful? Yes
Paul Dunphy, General Manager at The Park Lane Sheraton Hotel, responded to this review
12 February 2012

Dear sunseeker2008_7, Thank you for sharing your review following your recent stay. I am delighted that you found the location convenient and the staff friendly. I have also noted your comments regarding the hotel overall. Unfortunately there is a charge for the internet per room, however we offer free internet for all our Platinum SPG members and also for most... More

NNei
Glasgow, UK
Contributor
17 reviews
35 helpful votes
2 of 5 stars Reviewed 5 February 2012

Having stayed in SPG hotels around the world and earned my platinum status I decided to risk the Park Lane Sheraton and maximise my benefits like free Internet access, room upgrade. etc. I must admit the service was excellent, especially for London - the check-in lady was polite, greeted and welcomed me, and shortly after arrival to my room was... More

Was this review helpful? Yes
Paul Dunphy, General Manager at The Park Lane Sheraton Hotel, responded to this review
12 February 2012

Dear NNei, Thank you so much for your review. I am delighted that we had the pleasure of having you stay with us here at the Sheraton Park Lane hotel, especially as you are a valued Platinum SPG member. I am also pleased that your check-in was smooth and that you received the bottle of champagne upon arrival. Please let... More

Travellers who viewed The Park Lane Sheraton Hotel also viewed

InterContinental London Park Lane Hotel
4.5 of 5 stars 585 Reviews
London, England
Show Prices ABS:HotelCheckRates-d195205?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Le Meridien Piccadilly
3.5 of 5 stars 744 Reviews
London, England
Show Prices ABS:HotelCheckRates-d193046?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Sheraton Park Tower
4 of 5 stars 279 Reviews
London, England
Show Prices ABS:HotelCheckRates-d192115?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 1,067 hotels in London, ranked by popularity »

Been to The Park Lane Sheraton Hotel? Share your experiences!

Write a Review Add Photos Add Videos

The Park Lane Sheraton Hotel Also Known As

  • Park Lane Sheraton
  • Park Lane Hotel London
  • Sheraton Park Lane
  • Sheraton Hotel London
  • London Sheraton
  • Sheraton London
Address: Piccadilly, London W1J 7BX, England

Is The Park Lane Sheraton Hotel your business?

  • Manage your listing
The Park Lane Sheraton Hotel
Show the lowest price for this hotel* (from our partners)
Show Prices