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The Park Lane Sheraton Hotel


Hotel class 5.0 of 5
Piccadilly, London W1J 7BX, England
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Reviews you can trust

50% Recommend
3.0 of 5 stars 377 reviews
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By trip type
All (377)
[ Date ] [ Rating ]
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3 of 5 stars
Barnsley
2 Nov 2009 | Trip type: Couples New
1/1 found this review helpful

My partner and I stayed at the hotel on 31st October for one night and I will try to give a really honest and balanced review. We booked through Lastminute.com 'Top Secret' and paid £119 RO. On arrival at the hotel we walked through the front door which leads into an impressive and traditional hallway. We then walked through the... more

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1 of 5 stars
Maidenhead
1 Nov 2009 | Trip type: Couples
0/1 found this review helpful

The most dissapointing experiencr ever, booked through last minute.com top secret, no wonder it was secret that is probably the only way they can get people to stay here. Just vile and dated decor, musty old fashioned rooms, virtually no soundproofing, was meant to spend the day shopping in London today had to come home as so tired having had... more

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5 of 5 stars
Northamptonshire
30 Oct 2009

I booked a room at this hotel for my father and his partner. Although I did not stay there myself I felt the service I received prior to their arrival was worth reviewing. I contacted the hotel to let them know the booking was for a special occasion and the service I had was outstanding. The manager was very approachable... more

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1 of 5 stars
london
29 Oct 2009 | Trip type: Business, Solo travel

Checked in after midnight following a long haul flight. Room was noisey as on level 1 and all the A/C units were outside the window. Decor was shabby, furniture was old and room facilities were non-existent. Room did not even have a mini-bar so called down to reception to see if I could get some water (you would not want... more

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1 of 5 stars
Edinburgh
28 Oct 2009 | Trip type: Business, Solo travel

If something looks too good to be true it normally is. I was called unexpectedly to London and made the mistake of going onto lastminute for a late room. There was a 5* hotel in Park Lane advertised under 'Top Secret' - the hotel was soooo good they didn't want the name or details released as the offer was just... more

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2 of 5 stars
Manchester
26 Oct 2009 | Trip type: Business, Solo travel

Tiny, dirty bedroom with an airconditioning unit and pipe going through the single-glazed window. The bathroom was tiny and diry. The dining room has poor quality food with clueless staff, who are incapable of even making a decent coffee. The famous Palm Court is as beautiful as ever, but I really wouldn't bother staying in this hotel. Just wander in,... more

Management response from
ParkLaneManagement, hotel manager

Dear Guest, Thank you for your feedback and taking the time to post your comments. We were sorry to learn that we were unable to meet your expectations while staying with us. We also appreciate your favorable comments regarding the Palm Court Lounge. Sincerely, igor.buercher@sheraton.com

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2 of 5 stars
London, UK
23 Oct 2009 | Trip type: Couples
1/1 found this review helpful

First impressions are very impressive, as you arrive outside the entrance in Piccadilly it appears very impressive. Then as you decamp from the taxi, there is no doorman to assist with luggage. Walking through the doors you arrive in a lobby area with no staff and no signage as to where reception is, unless you look very carefully you will... more

Management response from
ParkLaneManagement, hotel manager

Dear Valued Guest, We are in receipt of your comments regarding your recent stay with us. We appreciate you taking the time to let us know. While the main entrance of the Park Lane Hotel is located on Brick Street we do apologize that a doorman was not available at the time of your arrival, and also that your stay...

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3 of 5 stars
NYC
22 Oct 2009 | Trip type: Family
0/1 found this review helpful

Way overdue review - sorry folks! Stayed over Xmas holidays using Starwood points - the only thing that made this hotel palatable. The location is fabulous - several blocks away from the Underground and a walk (brisk) away from Buckingham and other sights. The rooms are OLD and require a major overhaul. We were upgraded to a suite connecting to... more

Management response from
ParkLaneManagement, hotel manager

Dear Valued Guest, We were highly delighted to read your very valuable feedback and thank you for taking the time to post your comments. I can confirm that we are currently reviewing investment opportunities for this hotel. The Art Deco hotel, which opened in 1927, requires some renovation and with its prime location in London we have the opportunity to...

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2 of 5 stars
Glasgow
20 Oct 2009 | Trip type: Couples
1/1 found this review helpful

I was very disappointed with this hotel. The first room we were sent to by by the chuckling receptionist was dingy, dreary and small. No wonder the receptionist had been laughing! The bathroom was horribly drenched in condensation, so much so that I was afraid to pull back the shower curtain in case someone was still in there! After returning... more

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5 of 5 stars
Los Angeles, CA
17 Oct 2009 | Trip type: Couples
0/1 found this review helpful

we stayed at the Park Lane Sheraton using our Starwood points. Only 10,000 points/nt. The location was perfect. The other Starwood hotel, the Le Meridian was right in the middle of Picadilly Circus and seemed to be in the middle of the craziness. The Sheraton was right across from the Green Park, so we walk out the door and got... more

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The Park Lane Sheraton Hotel Also Known As

  • Park Lane Sheraton
  • Park Lane Hotel London
  • Sheraton Park Lane
  • Sheraton Hotel London
  • London Sheraton
  • Sheraton London
Address: Piccadilly, London W1J 7BX, England
London hotels The Park Lane Sheraton Hotel
3.0/5.0
377