Stayed here for 1 night as attending a dinner in the hotel's ballroom. Rooms are large but very dated. Needs upgrading. Tiles in bathroom need renewing. Had to hold shower as it is not fitted......5* ???? No tea/coffee making facilities - went to ask at reception for these and was still waiting 1 hour 20 mins later. No iron and... more

I stayed in The Park Lane Hotel with 3 friends early November for a short break, we booked through 'Show & Stay' . I must say I was a bit wary due to the reviews but having previous experience of poor reviews only to find hotels excellent we weren't put off. This hotel is very grand and 'traditional', Our rooms... more

My partner and I stayed at the hotel on 31st October for one night and I will try to give a really honest and balanced review. We booked through Lastminute.com 'Top Secret' and paid £119 RO. On arrival at the hotel we walked through the front door which leads into an impressive and traditional hallway. We then walked through the... more

The most dissapointing experiencr ever, booked through last minute.com top secret, no wonder it was secret that is probably the only way they can get people to stay here. Just vile and dated decor, musty old fashioned rooms, virtually no soundproofing, was meant to spend the day shopping in London today had to come home as so tired having had... more

would highly reccomend this hotel, staff very pleasant and helpful, cleanliness first class, would go back again more

I booked a room at this hotel for my father and his partner. Although I did not stay there myself I felt the service I received prior to their arrival was worth reviewing. I contacted the hotel to let them know the booking was for a special occasion and the service I had was outstanding. The manager was very approachable... more

Checked in after midnight following a long haul flight. Room was noisey as on level 1 and all the A/C units were outside the window. Decor was shabby, furniture was old and room facilities were non-existent. Room did not even have a mini-bar so called down to reception to see if I could get some water (you would not want... more

If something looks too good to be true it normally is. I was called unexpectedly to London and made the mistake of going onto lastminute for a late room. There was a 5* hotel in Park Lane advertised under 'Top Secret' - the hotel was soooo good they didn't want the name or details released as the offer was just... more

Tiny, dirty bedroom with an airconditioning unit and pipe going through the single-glazed window. The bathroom was tiny and diry. The dining room has poor quality food with clueless staff, who are incapable of even making a decent coffee. The famous Palm Court is as beautiful as ever, but I really wouldn't bother staying in this hotel. Just wander in,... more