We booked a room with an en-suite reception said we didn` t. After argueing for 30 mins manager said we could have an ensuite but wanted 18 pounds extra a night and had to change rooms several times during our stay. Decided against it Put us on the third floor with shared bathroom on the fourth. Room was very small... more

My (ex) girlfriend booked this Hotel the night of her flight to London.... ok. We came to arrive in this Quiet little hotel in the Big city jus to get a room in the top floor..... i whispered in my girlfriend and said "wer lucky coz wer on the top floor to get a good view" but then the receptionist... more

I had booked in to The Shakespere and was redirected to The Dolphin.I had stayed one night just over the road at The Falcon and was expecting a far lower standard of accomadation because of the price difference but was surprised.Yes a lot could be better, a bit of heat would be nice but all in all The Dolphin proved... more

THE WORST HOTEL OF MY LIFE!!! If you want to spend a good week end pleae do not go to this hotel. I first booked online a double room with my girl friend and they told us on the web site that we had our own bathroom... moreover the pictures really looked well and it was not expensive(80 euros) We... more

This is for sure the worst hotel i have stayed in. The rooms are dull and the cleaning is pure. I had a madras, where i could feel the springs. If you for any reason deside to stay at this hotel, then don't ever accept the room in the basement. The beds are shaking due to the subway trains running... more

The best things to be said about this hotel are the location and the people who work there. After that, it's all down hill. The rooms are tiny. Our bathroom measured 3' by 4' (think about that!). The carpets throughout the hotel were filthy as was our bedspread. (The sheets were OK.) This is one of the hotels that assumes... more

I invite you to avoid this hotel if you want to have good vacation. We passed the last night with water falling from the ceiling to the TV; the cleaning is never done and the staff not always pleasant especially if you miss the breakfast at 09:03. The main advantage is that you are very close to the Paddington Station... more

We stayed at the hotel for 3 nights... and I was glad that we didn't stay longer. We could sleep alright and the tube underneath didn't bother us, but maybe only because we were at the top of the building. The rooms were small, but alright, exept that the cleaners left dirt and other things on the bed. We knew... more

we choose the shakespeare hotel and get moved to the dolphin. unfortunately the beds were hard,only one pillow and the noise and shaking from the underground keeps you awake.this is not mentioned in the blurb!coffee and tea making are sub standard,the kettle cracked and brown.the staff were fine and breakfast ok.its a shame as it is in a good area,but... more