We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 1,068 London hotels »

BEST WESTERN Phoenix Hotel

3.0 of 5
1 - 8 Kensington Garden Square, London W2 4BH, England
Hotel amenities
Ranked #318 of 1,068 hotels in London
4.0 of 5 stars 890 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

890 reviews from our community

What travellers say about this hotel
  • Tube station(13)
  • Continental breakfast(13)
  • Single room(10)
  • Hyde park(8)
  • Very good(6)
  • Short walk(4)
  • Shops restaurants(3)
  • Heathrow Express(3)
  • Clean and tidy(3)
Traveller rating
    161
    459
    191
    51
    28
Only show reviews for Family (68) | Couples (100) | Business (49)
Date Rating
Paul_Hamelin
Paris, France
Top Contributor
53 reviews
52 helpful votes
3 of 5 stars Reviewed 13 February 2012 NEW

The best part of this hotel is its location. We stayed 3 nights. Very slow elevator; very small but clean bedroom, and very small bathroom; hanging space limited and access impractical. If you have a large suitcase, you'll have difficulty to open it (and not talking about having 2 suitcases!) since free space is really scarce. Breakfast is fine and... More

Was this review helpful? Yes
atwr
Peterborough, United Kingdom
2 reviews
5 of 5 stars Reviewed 13 February 2012 NEW

11th Feb 2012. Having decided to celebrate “Valentines” a little early (by a few days) my wife and I booked into the Phoenix at Kensington Garden Square. We'd stayed here a few times before but not for over a year. When we walked into the hotel it was as welcoming as we remembered from last time and nice and warm... More

Was this review helpful? Yes
Jonathan_Spence
Bidford on Avon
Reviewer
4 reviews
2 helpful votes
4 of 5 stars Reviewed 12 February 2012 NEW

I have been using the Phoenix hotel for a number of years now. Predominantly Monday to Fridays whilst I am working in London. I occasionally use the hotel for personal / family trips to London. The hotel is very clean, the staff helpful and accommodating. Single rooms are small but for the business man looking for a good place to... More

Was this review helpful? Yes
Groundhopper
Oslo
Senior Reviewer
8 reviews
5 helpful votes
3 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

Stayed at this hotel for 1 night. As I have stayed at this property 3 times before I knew what to expect. Small rooms, small bathrooms, average service and a slow lift. i have to say that during this stay I was a bit disappointed. The radiator in my room wa boiling hot, and it was impossible to turn it... More

Was this review helpful? Yes
flay_12
Recife, PE
Reviewer
4 reviews
5 of 5 stars Reviewed 2 February 2012

I've stayed in this hotel with my 20 years old daughter for a whole week and we think it was flawless: excelent and clean accomodation, nice staff, served by two tube stations - Bayswater (circle and district line) and Queensway (central line) - walking distance to nice places such as Hyde Park and Notting Hill Gate and a fantastic breakfast. More

Was this review helpful? Yes
surreydarren
Surrey
1 review
5 of 5 stars Reviewed 1 February 2012

My husband and I stayed at the Phoenix Hotel on 23 January for 1 night and was impressed by the friendly staff and the reception we got. We could not fault it in any way. It is great location for a night out in London, convenient and easy to get around with two tube stations only a few minutes away.... More

Was this review helpful? Yes
Gynaeman
Cardiff, UK
Senior Reviewer
6 reviews
1 helpful vote
4 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

This hotel is situated in Bayswater. It is a stone's throw from Bayswater tube station. Very comfortable and when I had trouble getting internet access, the staff at reception just took my laptop and did it for me in 2 minutes! Breakfast was OK but I'm sure they had watered down the fruit juice! More

Was this review helpful? Yes
Emma071
Sydney
Top Contributor
72 reviews
30 helpful votes
4 of 5 stars Reviewed 25 January 2012

The Phoenix hotel is set in the lovely bayswater. It is only 500m from the tube station making it perfect to come from heathrow and do your sightseeing. It is just off queens way which has shops and restaurants. The room was modern and tidy. Breakfast was simple but adequate. Overall a good experience!! Our window had a lovely view... More

Was this review helpful? Yes
Becksy94
1 review
1 helpful vote
3 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

Like many of the reviews already state, this hotel is located in a wonderful location...lots of restaurants, two tube stations walking distance, Kensington and Hyde Park close by. Where things go wrong is in the apparently untrained Slavic reception desk staff. They are very unfriendly...never greeting guests when we walk in the door, one female actually rolled her eyes in... More

Was this review helpful? Yes
cathmac59
Omagh, United Kingdom
Reviewer
4 reviews
5 of 5 stars Reviewed 23 January 2012

I'm almost afraid to give this hotel too great a review in case I find I can't get a booking next time I'm in London! Oh well, here goes! What a hidden gem. Great location, lovely quiet area, albeit close to some great restaurants and all the shops you'll need. Clean...an understatement...my room was cleaned and turned down twice in... More

Was this review helpful? Yes

Travellers who viewed BEST WESTERN Phoenix Hotel also viewed

London House Hotel
4 of 5 stars 1,212 Reviews
London, England
Show Prices ABS:HotelCheckRates-d243430?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Caring Hotel
4 of 5 stars 633 Reviews
London, England
Show Prices ABS:HotelCheckRates-d261739?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
The Caesar
4 of 5 stars 683 Reviews
London, England
Show Prices ABS:HotelCheckRates-d192097?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 1,068 hotels in London, ranked by popularity »

Been to BEST WESTERN Phoenix Hotel? Share your experiences!

Write a Review Add Photos Add Videos

BEST WESTERN Phoenix Hotel Also Known As

  • Best Western London
  • London Best Western
Address: 1 - 8 Kensington Garden Square, London W2 4BH, England

Is BEST WESTERN Phoenix Hotel your business?

  • Manage your listing
BEST WESTERN Phoenix Hotel
Show the lowest price for this hotel* (from our partners)
Show Prices