I ve stayed at phoenix hotel in november 2008. The location is great 2 metro stations 5 min walk(Bayswater green and yellow line and Queensway red line). The hotel was very clean with descent breakfast and the staff was very helpfull. Rooms were well heated very clean but a little bit small as the most hotel rooms in London. The... more

staying in the below hotel last month for a business trip. Despite their describtion , it is a dreadful hotel. The staff were extremely rude to me (I checked in late, it may have been night staff) and the room was without doubt the worst I have ever stayed in. I spend a lot of time in London, and have... more

My mother and I stayed at this hotel. We had separate single rooms. We checked-in on May 9th and checked-out on May 12th. We paid about 76 Pounds per night for each room. We booked the room on the Best Western site in the beginning of March. Overall I was very pleased with this hotel. The room is small but... more

We were 3 persons who wanted individual beds. We got room nr XI, on 4. floor. There were 4 large comfortable beds, enough space but not spaceous. A small wardrobe, could have been larger. Tiny TV. The bathroom was large enough and modern, and clean. The room was also clean. The staff was friendly. Quiet area but thin walls. 4... more

We have stayed at Best Western Phoenix from the 26th of December until the 2nd of January. The breakfast was decent and the staff really helpfull. The unique advatage of this hotel is its location. Two metro stations in a 5 minute walk! Also, the area is quiet, something that we really liked. Many stores are around the hotel and... more

I stayed at the Phoenix hotel for 8 nights, and would have to be nit picking to find things to complain about. I had a double room, which was certainly spacious enough, and the bed was extremely comfortable. The bathroom had a great shower and the bath towels are large. Wash cloths are not in the bathroom, but are available... more

I stayed in this hotel for my UK trip that ended in London last year (and am finally getting around to posting a review). The Ritz it isn't, but I wasn't expecting it to be, and it really was the perfect hotel for everything I needed in London. I was a female (mostly solo) traveller, and felt perfectly comfortable using... more

We stayed four nights last week-end. The hotel is perfectly located, the area is full of ethnic restaurants, and several shops; Bayswater and Queensway tube stations are quite close to the hotel, and Hyde Park / Kensington gdns. are an easy stroll. The room, on the 2nd floor, was basic but larger than you may expect at a tourist hotel... more

I stayed here for six nights. The room was tiny, about 7'x14, but I guess that's pretty common for a single in London. The room was clean and despite leaving the "do not disturb" sign up, there were clean towels waiting outside my door everyday when I returned. The free wireless Internet was perfectly serviceable, even with the low signal... more