Let me just post my eventual letter to them - should be self explanatory! Dear sirs, After achieving no satisfaction by telephone I am writing to express my total dissatisfaction with your service and to request a refund of at least £70.00. On the 28th April 2009 I booked a 2 night stay at your hotel. I do have to... more

The hotel is in a great location, and i was only expecting a very basic room for the money we paid. However, as in any hotel I did expect fresh clean towels and bed linen, which did not happen for the duration of our visit! The hotel also advertises A kettle, hairdryer, and trouser press, which were no where to... more

rooms are very bare,furniture old and dirty carpet the same.nothing works properly.breakfast very basic,cheap cornflakes and bread. will not be returning!!!! more

I can only write a review of how I see this hotel and will be completely honest. Ok We stayed for 5 evenings and just used the hotel as a base as my partner and I had not been to London before and wanted to sight see more than anything else. The room which we had was very clean and... more

The Hotel is very well located near Bayswater tube station and restaurants, but at the same time in a quiet street. The location was perfect for us to visit our desired toursit destinations including Dianna's Palace that was just a five minute walk away. Our room was nice and cosy with our own bathroom and toilet that was clean. I'm... more

Myself and My collegue stayed in the hotel. It was full of bed bugs and worst bedsheets and bed rolls with rotten smell all over..Without knowing the quality we booked the hotel for long stay and hence we went to complain on this to the manager. They found the reason for bed bug may be we would have bought it... more

Stayed over the weekend. We had no hot water at all!!! The beds were absolutly uncomfortable and we had just 2 slices of bread for breakfast and some jam. The haidryer was not working as well. Had to go to another room (which was a departure and therefore still a mess). Asked for a refund but there was no way... more

These people don't know what they are doing... LIST OF PROBLEMS: PLACE: 1) Light bulbs were broken. 2) Lighting was pathetic (it looked as if you were in a stadium!) 3) Windows wouldn't shut 4) Pipes were extremely noisy. 5) The shower was useful for people under 1.60 meters... 6) The light interruptor consisted of a rope hunging from the... more

Where to begin? The drab red lettering on the frontal facade was our sure start for a "bad" weekend. On our booking we were told we could check in (pre arranged) at 10am, we travelled from 4 am bear in mind from Devon. Upon arrival we were duly told by the "to the point" receptionist that we couldnt check in... more