Stayted there for 5 nights on Starwood points. Very well located near Chelsea. 3 min walk to the Knightbridge tube station (Piccadilly line, same as Heathtrow). Stores and good restaurants all around. 30 min walk to Buckingham Palace. 10 min walk to Harrods. Parcs and squares surrending the hotel. The bed and the room was really nice and clean. The... More

Under construction. Loud. Poor service and organization. Everything that could go wrong did!! Could not find entrance. Reservations system all messed up. Tried to check me out every day and keys stopped working.

The hotel is located in Knightsbridge barely half a block from the Underground station. The station itself I'd not small so it is wonderful stop to use. The hotel is very luxurious and the bed was so comfortable and had fantastic bed linens. The room we had had a fantastic view of Hyde Park and was very large with lots... More

Great located hotel if you want to be on Knightsbridge, but I think its best avoided during rennovation. The entire public areas are being rennovated and I was surprised how much rennovation was going on, and how they'd dealt with presentation during this period. I've stayed in plenty of places during rennovations but these are big rennovations and I felt... More

stayed here for 4 nights and loved the location. We arrived early in the morning and appreciated being given our rooms right away. The front desk had two staff but somehow only one attended to us (three guests in three rooms), service was slow and the staff got our check in/out dates wrong even though we had print outs showing... More

We stayed here for my Husband’s birthday as I had already booked the One-O-One restaurant. Unfortunately they were carrying out sine rather serious refurbishments of the ground floor and this does detract from the expected image; however they are trying their best with staff located at all points to help and guide you through the ‘building site’. Our room was... More

Enjoyed my stay at this property despite the renovations taking place at the entrance and ground floor lobby area. Getting in and out of the hotel and using the elevator was slow and a little annoying due to the ongoing renovations. However, the room, service and breakfast were all wonderful! The location is super, especially if you will be shopping.... More

The renovation presented no inconvenience or disruption whatsoever. The hotel did a nice job communicating and dressing up the area in question. The room was just wonderful; lots of nice touches, from the designer amenities, to the turndown chocolates and weather card (nice old school touch!) Didn't try the restaurant, but everything about this hotel is lovely, including the convenience... More

Excellent location in the heart of London. The ground floor was undergoing refurbishment when we visited with reception being temporarily moved to the first floor. Room was smaller than most equivalent Sheraton’s I have stayed in and was well maintained and clean. Settee with rock hard cushions was a fixture under the window and uncomfortable. There was a coffee table... More