Staff very helpful and friendly and efficient. We stayed at a very busy time, staff coped well, but we got the feeling that they could have done with more help especially at breakfast times, not a very calm atmosphere due to rushing around. However, guests did not appear to have been kept waiting for long. Breakfast choices good. As a... more

very good hotel with great location. the only minor problems i saw was with maintenance - the elevator is very slow and there are no lights on the outside so you never knows if it's coming or not. and the hot water in the shower takes forever to come and then forever again to control the temperture. besides that is... more

My husband and I must have been in the same room as the lady from Edinburgh. This was no way a 4 star double room. The bed was about 4ft wide and the room was so small it (the bed) was pushed hard up against the window. Therefore to get out of bed one occupant had to climb over the... more

Stayed 2 nights last week. Checked in. Asked if non-smoking room required - yes- but it made no difference I got a crappy smoking room at the back looking out over aircon units or some such. The television had a snowy picture -something I haven't seen since the 70s!! I got scalded by the shower as it was really difficult... more

From start to finish, the service was excellent and the staff were delightful! The hotel is very centrally located with convenient access to buses and a tube a stone's throw away! My suite was beautifully decorated, spacious and had great views of the bustling city below, which I loved, and was very quiet. Very close to Oxford Street and shopping... more

Such a wonderful place to stay - comfortable, calming atmosphere; friendly, helpful and well-presented staff; the rooms are magnificent and the food was just stunning! I would reccommend this hotel to everyone! more

I have just returned after spending three nights here with my husband. The purpose off our visit was a concert at The Royal Albert Hall. This was our 3rd visit to this hotel. The hotel is very good, from the cleanlieness to the friendlieness of the staff. It is a superb location for Knightsbridge, also for The Royal Albert Hall.... more

I stayed here 4 years ago on business and did not have a good experience with the room, but work booked me in here again and I thought it might have improved. Reading other reviews I think your experience will depend on which room you get and where in the hotel it is. This time I was in a room... more

A professional welcome on arrival and a call to my room once I had settled in to make sure everything was fine. The breakfast room manager Cecille had a most welcoming style and made everyone at ease. The room was good with all facilities you would expect and on my last day I was able to leave luggage securely back... more