I don't like writing bad reviews so this will be brief. I booked through the internet at a competitive rate but had I been paying the normal rate I should have been furious. My main complainmt was the poor service at Reception. The staff just had no time to speak to you and there were several complains during my four... more

First of all I would not class this hotel as 4 star. Have stayed in better budget hotels. The room was very basic and some of the doors on the furniture where damaged and it would take little to fix them. Beds are old and lumpy. A portable aircon in the room with the ducting running along the floor and... more

I selected this location because it was close to my daughter's flat, but it had added benefits, because it was a terrific location in South Kensington. Close to 2 tube stops and 2 fabulous museums, and delicious restaurants and pubs---all an easy and pleasant walk. Yes, of course the room was small, but no smaller than I expected for a... more

Terible, Arrived, and the receptionist didn't speak sufficient english to understand what i was asking her. I went to the room only to find the bathroom and room was freezing cold . I phoned down do ask if the heater in the bathroom was working or not. 5 minutes later "Manuel " turned up and turned the bathroom heater on... more

Arrived in heavy traffic and my wife and I struggled from the busy traffic with bags, and on entering the foyer, discovered we were being watched by a male "butler", who looked like he was unable to move, and certainly gave no offer of assistance. To get upstairs to the room we used the so-called lift (I have seen bigger... more

We were at the rear of the hotel in room 107, so the noise from the night club was just annoying rather than impossible (we had read previous reviews so we had brought ear plugs!) The room was cramped and tiny as you would expect, not very clean and with broken fittings here and there. The bathroom was bolted on... more

I certainly would recommend this hotel to anyone travelling to London for business purposes or leisure. Tiny but clean rooms and very good service. Great location - next to the Museum of Natural History and The Royal Albert Hall. more

Stayed at The Gainsborough last weekend, and having read some of the reviews below I have to admit I was slightly worried about what I would find when I arrived. The service on check in was good - there was another guest at the desk as we arrived so were shown to some seats and within a few minutes were... more

We stayed here for 3 nights & had a lovely time. We were well looked after by all the staff we met,they were unbelievable--helpful, kind, thoughtful, but discreet at all times. We stayed 1 night in the standard double & we chose to upgrade ourselves to the deluxedouble for the 2/3rd nights (very nice) for a small price. To be... more