We were booked into this hotel with family in 3 rooms all together. We asked for rooms together but they weren't. 2 of the rooms were ok, our room and whole floor smelt of damp and the wallpaper in the restaurant and bar looked loke they suffered with it too. Breakfast was poor, no choice except cold toast and 3... more

I spent 4 nights at the Cranley Gardens, which has a terrific location in South Kensington - close to restaurants, museums, tube and bus service. My room was small by American standards, but comfortable with an unremarkable view. Overall, quite adequate for my needs. The staff was generally friendly and helpful. Breakfast was continental, but very good. This isn't The... more

South Kensington is my preferred location when stayling in London, but it's expensive. Note: if the postcode isn't SW7 it's not really in South Kensington. This hotel is about equidistant from the South Kensington and Gloucester Road tube stations, so transportation is good and there's a variety of shopping, dining, and services nearby. By London standards the room rates are... more

We spent two nights in a twin room overlooking the street. The main problem was the plumbing. The toilet wouldn't flush and there was very little water pressure for the shower. We reported the toilet and the gentleman at the desk was very apologetic but didn't seem surprised. When we returned to our room at the end of the day,... more

This was the biggest disappointment in my whole life. We had checked into this hotel in December 2007; the reception was as cold as the London weather. Staff was very much unwelcoming and didn't even bother to return a smile at the reception. The hotel looked great from outside but once you are on your way to the rooms you... more

Wife & I plus three kids (11,14,15) stayed here about 5 nites in late December as part of a 5week trip thru Europe. This was one of the least comfortable hotels we stayed in. Location is great - near stations and the hopon/hopoff tour bus. Rooms were very ordinary - beds most uncomfortable in our 5 wks of touring and... more

I stayed here with seven colleagues for an overnight stay on Business. The hotel was booked by a third-party organisation, so I had no expectations. A pleasant reception area with a small bar, and a friendly smile from the female receptionist, complemented by a disinterested scowl from her male colleague. The same lady greeted me by name when I returned... more

This hotel is first of all very well situated. Service was just excellent, very helpful at the reception to help you with any question. The hotel is confortable and cosy, the staff make you feel like home We had a very pleasant stay and really advise this hotel Good price for the service + location too. Nearby underground more

My family is a regular client of this hotel, which is very clean, quiet and very comfortable. The staff is really friendly, caring all the needs of the guests. The hotel is located in a quiet area of south kensington, close to the tube station and well connected with buses. I have already recommended this hotel to some friends because... more