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Thistle Piccadilly Hotel

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Traveller (380)
Room & Suite (183)
Dining (12)
What is Travellers’ Choice?
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About

#395 of 1,170 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
Thistle Piccadilly is the perfect place to explore all that London has to offer and more. With Piccadilly Circus, Theatre-land, Leicester Square and Soho on our doorstep, the hardest decision you'll have to make is where to head to first! Shop along Oxford Street and Regent’s Street, grab a bite at the many amazing eateries around Soho or simply head back to the comfort of your Thistle Piccadilly room, and relax. Our bedrooms come with super-fast, unlimited free Wi-Fi and in room entertainment that you can connect your own device to. Upgrade to a Junior Suite & you’ll get a Nespresso coffee machine and a fully stocked mini bar.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
24-hour security
Baggage storage
24-hour front desk
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Concierge
Non-smoking hotel
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Electric kettle
Flatscreen TV
Walk-in shower
Safe
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Russian, Spanish, German and 6 more
1,822Review68Q+A100Room tips

Reviews
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Traveller rating
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Traveler17354182742 wrote a review 17 Mar
2 contributions
Service is not good. Just location is good.I will never stay this hotel again. Late check out needs 20£ every hour. It is too expensive to stay few hours. sheets does not change even if it was sarty. I will never use this hotel again.
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Pierluigi Toscano, Guest Services / Front Office at Thistle Piccadilly Hotel
Responded yesterday
Dear Traveler17354182742, Thanks for your review. I am sorry to hear that your stay was so disappointing. I would like to hear more about your experience with us and share the feedback with the team. Please, feel free to contact us on piccadilly@thistle.co.uk and the team will be happy to hear more about your recent experience and stay in touch. I would love to see you back into our property and change your opinion on us. Kind Regards, Pierluigi Toscano Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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annasujyan wrote a review 14 Mar
Newcastle upon Tyne, United Kingdom1 contribution
Good experience, helpful nice friendly staff. just a bit dated. Location is perfect, all in a walking distance there is no need to use bus or metro, if you are just visiting for fun with family. Overall positive experience.
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Pierluigi Toscano, Guest Services / Front Office at Thistle Piccadilly Hotel
Responded yesterday
Dear annasujyan, Thanks for sharing your feedback with us. I am glad to hear that your experience was enjoyable. I am sorry to hear that you found some detractor points that kept you from giving us a 5 star score, but I hope to welcome you back soon to reach a flawless score! If there is anything else you would like to share, feel free to to contact the hotel directly. Kind Regards, Pierluigi Toscano Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lisa R wrote a review 10 Mar
1 contribution
Please think twice before staying here. It is advertised as a 4 star hotel but it is really like a 2 star motel. The carpets are disgusting, the rooms smell, the toilets maybe work, you feel bad for the staff just trying to do their best but who are helpless. You will regret spending your money here.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: The location is great if you want to be in the west end. Other than that, do not stay here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Pierluigi Toscano, Guest Services / Front Office at Thistle Piccadilly Hotel
Responded 6 days ago
Dear M47951lisar, Thanks for your review. I am so sorry to hear that your stay was incredibly disappointing. Your comments have been already shared with the management to investigate the matter further. Therefore, I would like to hear more about your recent experience with us, and share your concerns with the team to avoid unpleasant experiences like yours. Please feel free to contact us on piccadilly@thistle.co.uk and we will be happy to stay in touch. Sincerely, Pierluigi Toscano Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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aleitc213042 wrote a review 3 Mar
1 contribution
Friendly clean and location great, would highly recommend. Weekend was a trip with my niece for her 40th and when we arrived in our room there were 2 bottles of prosecco and a birthday card with balloons and petals also in the room. lovely gesture from the hotel. :)
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Pierluigi Toscano, Guest Services / Front Office at Thistle Piccadilly Hotel
Responded 2 weeks ago
Dear aleitc213042, Thanks for this amazing feedback! I shared your incredible score with everyone, and the team will be so excited to read your rewarding comments for the detailed attention we gave you on this special occasion. I look forward to welcoming you back, and to give you another memorable experience. Kind Regards, Pierluigi Toscano Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maria S wrote a review 3 Mar
Hastings, United Kingdom30 contributions3 helpful votes
Wonderful staff; great breakfast buffet, on the doorstep of Phantom musical. Many thanks for looking after us so well at breakfast today & fixing the latte machine and bringing latte to our table. As for the cooked breakfast, mini croissants and danishes, absolutely delicious! And how lovely to have fresh pineapple. Cleanliness perfect and the hotel lifts smelt wonderful too. What a hotel, thoroughly recommend. Thanks for a friendly welcome.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Pierluigi Toscano, Guest Services / Front Office at Thistle Piccadilly Hotel
Responded 2 weeks ago
Dear mariasZ2245DW, Thanks for this perfect score! It's great to be part of an amazing adventure in London, and the entire team feels the reward of your comments! I will pass your great feedback for the restaurant to the team and kitchen, they will love it. All we need now is to welcome you back soon to tick all the boxes over again! Kind Regards, Pierluigi Toscano Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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astolt68 wrote a review 3 Mar
1 contribution
Perfect location. Easy access with Piccadilly line from Heathrow. Easy access to West End etc How ever bad smell in bathroom and breakfast can be improved. Rooms quite standard. Modern bathroom, but really bad smell.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Pierluigi Toscano, Guest Services / Front Office at Thistle Piccadilly Hotel
Responded 2 weeks ago
Dear asstolt68, Thanks for sharing your thoughts with us. I am glad to hear that you enjoyed our central location, but I am sorry about the smell in the room. If you stay in touch with the hotel, we will be happy to investigate this matter further and ensure to avoid similar episodes in the future. I am confident on your next stay we will achieve a 5 star score! Kind Regards, Pierluigi Toscano Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Elina I wrote a review 3 Mar
Seinajoki, Finland1 contribution
We had a very lovely stay at Thistle Piccadilly. Location is priceless and the bed was amazing in deluxe king room. Bathroom needs a little renovation (leaking toilet seat). But the room was clean, wifi worked great and we got the room hours beforehand. So nothing really to complain about. Breakfast was average, but got what we needed for the long day exploring the city.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Pierluigi Toscano, Guest Services / Front Office at Thistle Piccadilly Hotel
Responded 2 weeks ago
Dear Elinal26, Thanks for this 5* score! I am glad to hear that your stay was lovely, and you found an unique location to enjoy our stunning city! I would like to apologise for the issues with the bathrooms and I already raised the concerns to the maintenance team to resolve the matter and avoid further problems in the future - I am confident you will notice the progress in the future. Kind Regards, Pierluigi Toscano Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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The Duke wrote a review 2 Mar
Oakham, United Kingdom1 contribution
Location was excellent. The room was clean and beds were really comfy. The minibar had a good selection of drinks and it was brilliant that they were complimentary - a lovely surprise! Staff were helpful and check-in and checking-out was quick and simple.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Pierluigi Toscano, Guest Services / Front Office at Thistle Piccadilly Hotel
Responded 2 weeks ago
Dear TheRutlandDukedom, Thanks for this great score! I am happy to see that you enjoyed our company and the friendliness of the staff. We all look forward to welcoming you back to achieve a 5 star review next time! Kind Regards, Pierluigi Toscano Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mla278 wrote a review Feb 2024
1 contribution
I booked a junior suite for 4 nights for 3 adults. From day 1 it was only set up for 2 people, towels only for 2. Day 2, after housekeeping left fresh towels, again only 2 sets. Day 3, same again. It was only on day 4 that they finally got it right. the front desk people were useless in fixing the problem. They just sent up the towels everyday I called.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Pierluigi Toscano, Guest Services / Front Office at Thistle Piccadilly Hotel
Responded 2 weeks ago
Dear mla278, Thanks for taking some of your time to write us a review. I am so sorry about the inconvenience with the towels, and rest assured this has been picked up by the management. I do understand the importance of having enough towels in the room, and it's sad to see that this impacted so negatively on your stay. I am confident you will see immediate changes on your next stay. Once again sorry about any problem, and I hope you had a good time in London. Kind Regards, Pierluigi Toscano Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Claire G wrote a review Feb 2024
7 contributions7 helpful votes
When we arrived to our room, booked Junior Suite as we wanted a bit more luxury, and also asked for a room with a good view. However as soon as we got to the room I phoned reception to ask if we could me moved to a higher room, or change with a room overlooking Leicester Square, and we were told a no outright. The room is quite dated. Not all the USB Ports worked in the room. The table light on Desk did not work. The bathroom was not cleaned properly around tap areas, and waterfall shower clearly had limescale as did not flow properly. Although Robes are provided, no slippers in the suite (which is poor) as all hotels with suites provide these. Breakfast was not great at all. There was an awful smell in there which was offputting. What should have been hot food was cold, the bacon was hardly cooked. And no one asked if food was okay.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Pierluigi Toscano, Guest Services / Front Office at Thistle Piccadilly Hotel
Responded 2 weeks ago
Dear 101claireg, Thanks for your review. I am sorry to hear that your experience was disappointing, and I would like to thank you for sharing such a detailed comment about your stay. The team is always happy to look for rooms to accommodate your requests, but this is subject to the availability, and unfortunately the team at the reception was not aware of your request. I can assure we are happy to look for a more suitable option on your next stay, and feel free to contact the team at the hotel directly, and we will be happy to leave all the necessary notes to make it happen. Regarding the room, we are happy to provide some amenities on request. We try to be greener and reduce waste, and we provide some items on request - I am sorry for any confusion created by that, but we do it for a noble reason. I also raised your concerns with the F&B team, and I can assure we aim to a top quality food service for our guests, and we are always super attentive to serve ideal food to our team. I can guarantee you will see that next time. My understanding is that we missed the chance to give you a great experience, and I am sorry about that. I still hope to give you a great stay next time, and feel free to contact me on pierluigi.toscano@thistle.co.uk if you wish to come back, and I will be happy to look after your next stay personally. Sincerely, Pierluigi Toscano Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£192 - £295 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
thistle piccadilly hotel london, thistle piccadilly london
LOCATION
United KingdomEnglandLondonLeicester Square / Shaftesbury Avenue / Trafalgar Square / Embankment
NUMBER OF ROOMS
82
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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THISTLE PICCADILLY HOTEL - Updated 2024 Reviews (London)

Frequently Asked Questions about Thistle Piccadilly Hotel
Which popular attractions are close to Thistle Piccadilly Hotel?
Nearby attractions include National Gallery (0.2 miles), Strawberry Tours (0.03 miles), and On The Rocks Bar Crawl (0.09 miles).
What are some of the property amenities at Thistle Piccadilly Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Thistle Piccadilly Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Thistle Piccadilly Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Thistle Piccadilly Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Thistle Piccadilly Hotel?
Conveniently located restaurants include Chop Chop, Green Bar at Hotel Café Royal, and Leicester Square Kitchen.
Are there opportunities to exercise at Thistle Piccadilly Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Thistle Piccadilly Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Thistle Piccadilly Hotel?
The staff speaks multiple languages, including English, Spanish, German, Italian, Russian, Hindi, and Polish.
Are there any historical sites close to Thistle Piccadilly Hotel?
Many travellers enjoy visiting Houses of Parliament (0.8 miles), Tower of London (2.4 miles), and Churchill War Rooms (0.6 miles).
Is Thistle Piccadilly Hotel accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.