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The Waldorf Hilton


Hotel class 5.0 of 5
The Aldwych | (formerly Le Meridien Waldorf), London WC2B 4DD, England
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Reviews you can trust

73% Recommend
4.0 of 5 stars 435 reviews
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By trip type
All (435)
[ Date ] [ Rating ]
Excellent
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5 of 5 stars
Mannheim
4 Nov 2009 | Trip type: Friends getaway New

Excellent service. Excellent guest Relation Manager(Kerstin) excellent Rooms for the Complete Travel Group. more

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4 of 5 stars
Edmonton, Canada
1 Nov 2009 | Trip type: Couples

The hotel is the typical old, elegant hotel in central London. The lobby isn't anything special, as it is rather small and disjointed, but the main ballroom is quite something! Our room wasn't quite as nicely renovated as some, but was still in decent shape. Washroom was updated-modern, and functional. Could have used some more counter/shelf space to put toiletries,... more

Management response from
GRMWAldorf, Public Relations Manager

Dear Sir/Madam, Thank you for taking the time to share your comments with us. We are delighted that you enjoyed your time with us at the hotel and it is particularly rewarding for us to receive such positive feedback. I regret that you were not given one of the modern-designed rooms, perhaps this was due to the availability. I suggest...

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5 of 5 stars
26 Oct 2009

I stay at this hotel many times a year. I have found the staff great and the rooms very nice. The extra touches of welcoming back a returning visitor and an upgraded room enhance the stay. The staff goes the extra step to make the guest feel pampered. The location of the hotel is perfect for West End theater, a... more

Management response from
GRMWAldorf, Public Relations Manager

Dear Sir/Madam, First and foremost we extensively thank you for your ongoing loyalty and it takes great pleasure to have read your comments about your remarkable stay at the Waldorf Hilton London. The Waldorf Hilton as always takes pride in delivering the highly recognised hospitality standards, which leads to exceeding guest expectations and rewarding employees for their job excellence. Moreover...

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4 of 5 stars
New York
20 Oct 2009 | Trip type: Couples
3/3 found this review helpful

I stayed at the hotel with my parter for a weekend, we booked it as we are Hilton Honors members and we always get a good service at this brand. Waldorf was however not to our expectations. We expected something more like the Waldorf Astoria in New York. The rooms were too modern and we did not like the open... more

Management response from
GRMWAldorf, Public Relations Manager

Dear Sir/Madam, Further to your recent stay I am writing to thank you for taking the time to complete the review above. It was with great pleasure that I read your comments and found you enjoyed your time with us. I will be delighted in sharing your nice comments about our colleagues with the entire team. I can assure you...

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3 of 5 stars
sarahscarlet
20 Oct 2009 | Trip type: Couples
3/4 found this review helpful

We visited london to see oliver which was above and beyond expectations, a shame the hilton waldorf was not the same. The hotel is nicely decorated , but no more than expected for this grade hotel and price, the bedroom was nice, clean, but i am afraid to say service was very slow and sometimes non existant. We sat down... more

Management response from
GRMWAldorf, Public Relations Manager

Dear Sir/Madam, Thank you for taking the time to share your comments with us. As we pride ourselves in meeting and exceeding our guest’s expectations, we are both surprised and disappointed to hear of your experience. I regret that you stayed during such a busy that that you had to wait to be seated in our restaurant for breakfast. I...

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5 of 5 stars
London
20 Oct 2009 | Trip type: Business
1/2 found this review helpful

This is one of my favourite worldwide hotels, I am a very regular business traveller and always choose the Waldorf when in London. The staff are just super and even remembered my name when I walked in the door. I have specific room requests which are consistently met. The Executive lounge is great, service with a huge smile. I ate... more

Management response from
GRMWAldorf, Public Relations Manager

Dear Sir/Madam, It is with great pleasure to read your very warming comments about the Waldorf Hilton and all staff members. I am very glad you enjoyed the hotel's facilities, especially the restaurant and executive lounge. All your comments have been made available for our colleagues and of course they are encouraged by them. Our entire team endeavour to provide...

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3 of 5 stars
Caversham, Berkshire, UK
20 Oct 2009 | Trip type: Business
1/2 found this review helpful

For a cost of £355 per night, which was generously paid for by our generous business host, this did not represent good value. The hotel has an excellent location, off the Aldwych, but is slightly tired looking and contains a completely impractical room layout. Also we were unable to check in before 3:30pm. more

Management response from
GRMWAldorf, Public Relations Manager

Dear Sir/Madam, Thank you for taking the time to express your comments on this website further to your recent stay at the Waldorf Hilton. I am very pleased to read you enjoyed the location of the hotel. We believe in our product and are very proud of our location. In regards to building and room layout, I am pleased to...

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3 of 5 stars
16 Oct 2009 | Trip type: Couples
2/3 found this review helpful

When we got there air condition not working, so they moved us to a room on the lowest floor for the night, said our room would be ready the next morning. It was not. Then they said by 3 that afternoon saw we went out for the day. Returned, still didn't have our room ready. Then they said a few... more

Management response from
GRMWAldorf, public relations manager

Dear Sir/Madam Thank you for taking the time to share your comments with us. I would like to reply personally and take your feedback on board to improve our high level of service we are usually associated with. All your comments have been forwarded to the relevant department heads for review. We very much hope we have the opportunity to...

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4 of 5 stars
Thessaloniki, Greece
10 Oct 2009

We travelled to London last Easter during April, a group of 4 teachers accompanying 10 teenagers on their first time abroad . The hotel was great value for money and fantastic location next to all the popular theaters and Covent Garden. Very easy, walkable access to best areas, nice renovated rooms and helpful staff. On our first night our window... more

Management response from
GRMWAldorf, public relations manager

Dear Sir/Madam Thank you for taking the time to share your experiences with us. We are delighted to read your comments. I am glad that you had such a lovely stay at the Waldorf Hilton. We are very proud about our location and the level of service we provide. We are very much looking forward to welcoming you back shortly....

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5 of 5 stars
dallas
9 Oct 2009 | Trip type: Couples

Using Hilton Honors award. Large room and bathroom. Executive lounge was probably the best I've seen. Exceptional and attentive staff and on the ball management. Location simply can't be beaten. Walking distance to Covent Gardens, Parliament, Trafalgar Square, St. Paul etc. Won't stay anywhere else in the future. more

Management response from
GRMWAldorf, public relations manager

Dear Sir/Madam I would like to take this opportunity to thank you for taking the time to provide us with such valuable feedback. We are delighted that you enjoyed your time with us at the hotel and it is particularly rewarding for us to receive such positive comments. Feedback like yours proves that we work for the right reason in...

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The Waldorf Hilton Also Known As

  • Hilton Hotel London
  • Hilton Hotel Waldorf
  • Waldorf Hilton
  • Hilton London
  • Hilton London Waldorf
  • London Hilton
  • Waldorf Hotel London
  • Waldorf Hilton London
Address: The Aldwych | (formerly Le Meridien Waldorf), London WC2B 4DD, England