The hotel is the typical old, elegant hotel in central London. The lobby isn't anything special, as it is rather small and disjointed, but the main ballroom is quite something! Our room wasn't quite as nicely renovated as some, but was still in decent shape. Washroom was updated-modern, and functional. Could have used some more counter/shelf space to put toiletries,...
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Dear Sir/Madam,
Thank you for taking the time to share your comments with us. We are delighted that you enjoyed your time with us at the hotel and it is particularly rewarding for us to receive such positive feedback.
I regret that you were not given one of the modern-designed rooms, perhaps this was due to the availability. I suggest...