I have never complained in a hotel so it takes a lot to prompt me. Ordered breakfast to have in our room but staff did not pick up the menu from outside our door the night before. Annoying enough but when I called reception to inform them I was told someone would be sent up immediately. 10 minutes later nothing... more

Stayed at the Sherlock Holmes for a handy hotel near(ish) to Lord's cricket ground and again found the hotel comfy, efficient and a handy base. Service by the staff in the bar was attentive without being intrusive. A couple of points to note : my room only had a shower - better ask if you want a room with a... more

Hi. We stayed here in early Sep 08. We upgraded to an Executive Room on the 2nd level. The room was large but I wasnt too impressed. The shower door wouldn't close properly and the walls of the room were so thin we could hear people in the other room all the time. Breakfast was nothing to shout about. However,... more

This hotel has amazing location and all of the staff was very helpfull.You really can feel like at home.I would recomend this place to anyone who wants to enjoy their time in london more

Me and my husband stay here for 5 nights in august 2008. We like very much the hotel. The size of the room was comfortable, not noisy, staff friendly, free newspaper every morning, and a good breakfast. The bed isn't a king size bed, but it is Europe. Near the hotel there are several places to dinning and shopping, there... more

Stayed at this great hotel on saturday night and I so impressed. The reception staff were friendly and proffessional, the food was great and the service was fast! I cant fault this hotel in anyway, if you are staying in london, say at the Park Plaza Sherlock Holmes more

The hotel was so much better than the last time we stayed. Last time we did not have a great stay but we informed them of this, we returned and it was fantastic this time. The hotel is in a superb location, has lovely staff, nice food and beautiful rooms. I really recommend this hotel if you like to shop,... more

The conceirge service is non existent, I made an enquirey before my arrival but did not get a response and no-one made any offer of help with baggage on arrival. The location is great but it is let down by the staff and lack of service. Checking in was long winded and difficult as they had somehow made a problem... more

we stayed here in March this year and loved it so much we went back in Aug for 2 nights ,We stayed in an excecutive room which was fab,it was spacious,clean and the bed was really comfortable,we also liked the welcome tray we had.The staff are really friendly and we love chlling out in the friendly bar.Baker Street has loads... more