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BEST WESTERN Mornington Hotel

4.0 of 5
12 Lancaster Gate | Westminster, London W2 3LG, England
Hotel amenities
BEST WESTERN Mornington Hotel
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69%
Ranked #343 of 1,077 hotels in London
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379 reviews from our community

Traveller rating
    97
    160
    65
    33
    24
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Families
51
 
Couples
99
 
Solo
53
 
Business
69
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Wiltshire UK
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 7 June 2013

We like staying in Bayswater and usually try to find hotels in that part of London; very central, close to Paddington Station, right by the park and with some friendly pubs and restaurants close at hand. The Mornington is excellent from this perspective and that is why we picked it on this occasion. While we expect London hotel rooms to... More

Was this review helpful? Yes 1
See 2 more reviews by Andrew B for London
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review
13 June 2013

Dear Andrew B Thank you for taking the time to post your comments about your stay with us on Tripdavisor. I appreciate all the feedback that I receive from our guests as it helps us to improve for future guests. I am pleased that you enjoyed your stay with us. I have noted your comments about the room size. All... More

Kentucky
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 7 June 2013

My wife, son, granddaughter, and I very much enjoyed our recent stay the Best Western Mornington Hotel. It is very near Paddington Station and a short walk to the Central Line at Lancaster Gate for easy access to anywhere in London. Plus, it is a short walk to Hyde Park. The rooms are quite comfortable and staff were very friendly... More

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Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review
13 June 2013

Dear KentuckyTraveler40 Thank you for taking the time to share your recent experience on Tripdavisor. I appreciate all the feedback that I receive from our guests as it helps me in improving the service that we can give our future guests. I am delighted that you enjoyed your stay with us and also the breakfast. I look forward to welcoming... More

Zurich, Switzerland
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 June 2013

The rooms for single occupancy (probably all on the 5th floor) are outlandishly large - by Japanese standards. Commensurate with this dollhouse scale, the bed widths are roughly that which you may have experienced had you been supine in a field hospital during WWI. But, come on in, let’s actually key-in to Room 504. Watch your step – with one... More

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Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review
14 June 2013

Dear Saizen Thank you for taking the time to post your recent experience with us on tripadvisor. We take all the feedback we get very seriously as we use this as our key tool to improve the property. We go through all the reviews posted on tripadvisor and on other booking websites daily with the leadership team with in the... More

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Sedgwick, United Kingdom
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 17 May 2013

My second stay here, and deliberately chose to return as had a good experience first time around. Could and should have been very good - but was allocated a basement bedroom (room 23) which was very small and claustrophobic. Also had the disadvantage of being adjacent to the delivery entrance which was in use at 6.30am! A pity, because there... More

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Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review
23 May 2013

Dear GH-york Thank you for taking the time to post your recent experience with us on tripadvisor. Your feedback allows us to make the right decisions to improve the experience for all future guests. I am sorry that on this occasion we did not meet your expectations. As a listed heritage building all of our rooms are different shapes and... More

Worcester, United Kingdom
1 review
2 of 5 stars Reviewed 14 May 2013

The room was fine but at about 8.30am the room next door was cleaned and hoovered. Having been slightly annoyed by this at 8.55am I then had a knock on the door by housekeeping to which I duly declined still trying to sleep. To my amazement 35 minutes later another knock on the door, housekeeping again! I made my disappointment... More

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Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review
16 May 2013

Dear Dan C Thank you for taking the time to post your recent experience with us on tripadvisor. Your feedback allows us to make the right decisions to improve the experience for all future guests. I am sorry that on this occasion we did not meet your expectations. We encourage all of our guests to display the Do not disturb... More

Cologne, Nordrhein-Westfalen, Germany
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 29 April 2013 via mobile

This best western is conveniently located on a few mins walk form Hyde park and the local central line underground station. When Approaching the hotel don't be deterred by the sloppy facade as we were, the hotel assured us they were "under renovation". This being said the inside of the quaint getaway was sleek and modern and a classical city... More

Was this review helpful? Yes
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review
16 May 2013

Dear Christopher M Thank you for taking the time to share your recent experience with us on Tripadvisor. I appreciate all the feedback that I receive from our guests as it helps me in improving the experience that we can give our future guests. I am delighted that you enjoyed your stay with us. I have noted your comment about... More

Stavanger, Norway
Top Contributor
103 reviews 103 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 18 April 2013

We have stayed at Mornington a few years ago in a very small room on the backside of the hotel. This time we had a room on the 3rd floor frontside. (We were told by the receptionist they would try to find us an other room this time, if we were not happy - but this time we found the... More

Was this review helpful? Yes
See 2 more reviews by T3T for London
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review
23 April 2013

Dear T3T Thank you for your feedback. I appreciate all the feedback that I receive from our guests as it helps me in improving the service that we can give our future guests. I am delighted that you enjoyed your stay with us and I appreciate your recommendation. I have taken note of your comments and we are now looking... More

Suffolk
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 15 April 2013

A great location for central London. Nice area. About 200 metres from Lancaster Gate tube station which is on the central line. The hotel reception is welcoming and nicely decorated. The staff friendly and helpful. We stayed for one night and had a double room which was well equipped and clean. There was a shower but no bath. We had... More

Was this review helpful? Yes
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review
23 April 2013

Dear Sophia000 Thank you for taking the time to share your recent experience with us on tripadvisor. I value your feedback as it allows us to make the right decisions to improve the experience for all future guests. I am delighted that you enjoyed your stay with us and i appreciate your recommendation. I look forward to welcoming you back... More

Dubai, United Arab Emirates
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 26 March 2013

Stayed here for 2 nights, it's a street behind the one looking onto hyde park but the trees means that makes no difference. A small, cosy room - not for people who like space but well furnished, comfortable bed and modern bathroom, all the facilities you need; TV, wifi, desk, cupboard, ironing board. Friendly and helpful staff with Gym and... More

Was this review helpful? Yes 1
See 2 more reviews by RikTNC for London
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review
1 April 2013

Dear RikTNC Thank you for taking the time to give us your feedback. All the feedback we receive allows us to make the right decisions to improve the experience for all future guests. I am delighted that you enjoyed your stay with us. It is unfortunate that due to the size of the buildings in front of us we do... More

Buenos Aires, Argentina
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 21 March 2013

I stayed with my girlfriend for 6 nights during February 2013. The hotel is located in a nice neighbourhood near Hyde Park close to the Lancaster Gate metro station. The staff was always very nice and helpful and the room was small but cozy. The only issue we had with this hotel was that though the wifi was free, the... More

Was this review helpful? Yes 1
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review
1 April 2013

Dear Martin S Thank you for taking the time to give us your feedback. All the feedback we receive allows us to make the right decisions to improve the experience for all future guests. I am delighted that you enjoyed your stay with us and found us to be of great value. I have noted your comments about the wifi... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Hyde park(22)
  • Central line(9)
  • Gate tube station(7)
  • Short walk(6)
  • Very clean(6)
  • Oxford street(4)
  • Helpful and friendly(4)
  • Front desk staff(3)
  • Very good(3)
  • Marble arch(3)

Additional Information about BEST WESTERN Mornington Hotel

Address: 12 Lancaster Gate | Westminster, London W2 3LG, England
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Fitness Centre Free High-Speed Internet Suites
Hotel Style:
#211 Luxury Hotels in London
#251 Family Hotels in London
Price Range: ££
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located opposite Hyde Park and moments away from Paddington, The Best Western Mornington Hotel is an oasis of peace yet only minutes from London’s West End and Oxford Street.Completely refurbished to combine its Victorian Splendour with a modern contemporary finish, the BEST WESTERN Mornington Hotel the perfect hotel for your visit to London. With 70 fully air-conditioned bedrooms, Complimentary High Speed WIFI throughout the Hotel, a professional meeting room, and stylish bar our London Hotel is perfect for any occasion. ... more   less 
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Also Known As:
Best Western London
London Best Western

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