Abolutely shocking hotel with terrible customer service! The rooms are grim and the bathrooms are terrible. We paid for an en-suite bathroom only to find in the morning that our shower didn't even work! I know from overhearing other guests outside our room that they also had the same problem. We reported it to reception and asked for a refund... More

Room small, bed could feel every spring in the mattress. Washroom bin still had waste in it, shower no pressure did not feel confident that if shampooed hair would be able to rinse hair enough. Toilet was private but had to cross the hall to get to it, privacy was provided by use of padlock on the door. TV on... More

This is the worst hotel. Indifferent clerks at the reception desk. A filthy room. Housekeeping , if they did "do" our room, didn't clean the bathroom, change our sheets or vacuum. The shower was backwards so when you took a shower water sprayed all over everything. The toilet was placed in a nook and partially under the sink so one... More

At first, I was a bit worried that So Paddington would be very disappointing, due to the bad reviews on Tripadvisor. However, I was pleasantly surprised to find the hotel to be quite the opposite. The rooms were clean and comfortable, the location was very central, and the service was excellent.

We stayed for one night and i wouldn't recommend it to anyone, we got offered a basement room as we had to check in late where we could hear everyone moving about upstairs. The room was cold and poorly decorated. There was also a back door leading on to an open court outside which wouldn't lock properly, which wasn't very... More

We stayed here for 4 night while we were visiting London. Didn't expext too much so there was no surprises. When we arrived the girl at the reception seemed to be nice, checked in, went to the room. Its not a suite but we didn't pay for that either. Room was basic, that's all we needed, spent the days in... More

This hotel isn't to bad. Just around corner from paddington. Hotel is like converted house. Steep stairs, rooms very small, clean beds, no views from window. Bathroom tiny, doesn't feel clean. I would suggest to only use this hotel for a short duration. As a place to change and sleep, that's it. Girl on reception very helpful with bus guides... More

after reading reviews we were very aprehensive.however on arrival i was surprised.The receptionist was lovely even though a very rude man had obviously upset her whilst we were waiting to check in.The room although small had a comforable bed and was fine for an overnight stay.Definitly suitable for the price we paid.Breakfast although no english available was completey adequate.If you... More

I wasnt expecting the ritz for the price i payed, the only good thing was how close the hotel is to paddington station.The girl on reception was helpful, but the man was very unhelpful we told him that the window in the room wouldnt stay open and he looked at me has if i was mad,said he would come up... More