I stayed at the Thistle for one night as a stop over on a longer trip. The hotel is right near oxford/bond street and it is a bustling area. There are a number of shops and restaurants right outside of the hotel in addition to the snack, coffee, and restaurants in the hotel. The breakfast and internet were too expensive... more

I would advise against recommending the Thistle chain, personally or professionally - overpriced, old in Level One section, poor customer service reactions by staff - owned by a Malaysian, and currently losing hotels from their chain, and a company, not prepared, in the economic situation, to upgrade Level One rooms to match Levels 2-8. I also wrote to the General... more

I booked this hotel through superbreak as a package for one night to see take that at wembley. staff very unhelpful messed us about with our rooms concierge really unhelpful as I said great location so centrl not so good to travel back from wembley though along with 86,000 people more

The hotel is very old and desperately needs updating, please please please DO NOT EVER THINK OF GOING THERE. The hotel is smelly, noisy, and the total opposite of clean. Checking in is a disaster, friendly untrained staff will give a headache. The only good thing is the location, but condition of the hotel is terrible, moldy walls furniture and... more

I just came back from London and had 5 nights in Thistle Marble Arch. The hotel is just around the corner from Oxford Street and Marble Arch Tune Station. It's a good place for shopping and someone who likes to walk (Hyde Park and Buckingham Palce are not far away). Staff, though, was not very friendly. Apart from two brazilians... more

I was promised a deluxe room but instead was given a family room as larger and by inference an upgrade. My room was such a let down and was best suited for someone with no sense of smell who hates views. The furnishings and decor were tired and frankly smelled of too many people and too little cleaning and just... more

Decent hotel. Not the greatest at 200 quid a night. Location is good, near shopping district. Couple of nice clubs below the hotel. Rooms were nice but nothing to scream about. The room service people charged us 5 quid on a 20 quid order for the Tray!!? On asking them why do they charge for the tray they didnt even... more

I've just come back from London and I have to say that Thistle Marble Arch was an excellent choice. The service was very good, we were allowed to early check-in and were given an up-graded room which was much bigger than the one we had initially booked. The location of the hotel is also ideal, since it's a 2-minutes' walk... more

Upon arrival I was told the room I had booked was not available and they were full so I was given a room with 3 single beds that smelt of vomit. After complaining they later moved me to a double room. The rooms are tired and need updating. However, you stay there for the location right on Oxford st. If... more