excellent location good value would stay again.cant comment on food didnt eat at hotel. more

great location , near the oxford and bond street .. really un welcoming staff , so rude , not friendly room keepig are not clean more

I stayed because I was attending a conference at the hotel, I had a deluxe room on the second floor, the room was well equipped, had tea making facilities which is great because I wake up earlier usually than the resturant opens. Good bathroom. My room overlooked Primark on Oxford Street, so the opportunity for shopping would have been fabulous... more

We have stayed here several times in the past. The location is unbeatable: a few steps from the Marble Arch tube station and the shopping on Oxford Street. The wheelchair friendly Accessible room is outstanding: very spacious roll-in shower (we based our new remodeled bathroom on its design), easy-to-use sink and mirrors, and plenty of room to maneuver in the... more

This is a typical mass market hotel. The reception area is fine (but large queues at peak times for check in) but go upstairs and you will find well worn corridors and well worn rooms. The suite I had was spacious but intensely used, old fashioned and had a feeling that made me hesitant to take off my socks and... more

I saw the reviews as to bad service at the hotel, and had no choice given that friends had already booked. The hotel advertises that it offers the best rate guarantee, and I thus checked its website, as well as trip advisor comparisons. Two sites had a rate of £50 less, for the same room on the same day. When... more

I've stayed in this hotel several times before and it was OK when you consider the prime location of it. However, during this last stay it was extremely horrible. The room is tiny the bed sheets were dirty and the quality of service was not as good as it was few years back. We stayed in a family room me,... more

We had a "family room" which consisted of 1 King size bed and a double fold out bed for the kids (which wasn't comfortable). The room was clean and serviced daily. It was very close to oxford street and the buses & underground. The Full English Breakfast that was included was really good, but the service was not great. more

Travelled to London on Oct 1, 2009 and stayd at the Thistle MArble Arch for 4 nights. The hotel was chosen primarily for location and ability to have three people in a room (not always available in London hotels). We went to visit our son/brother who is studying in London and lives near the Marble Arch. The hotel ended up... more