When I read the reviews on this hotel after having booked it as a lastminute.com mystery hotel, I was rather nervous as the reviews were either very good or very bad. We had excellent service from checking in to checking out from staff who were polite, friendly, plentiful and knowledgeable. The room was small but clean and quiet and with... more

A Huge Hotel, Public Areas look rundown, as do corridors. Conveniently located next to a tube station, so moving around London is easy. The customer is absolutely anonymous here, with no staff making any effort to even wish guests. Almost impossible to get to any service on the first call, always busy. Try and get a last minute Upgrade to... more

We booked this hotel through central reservations and specified we would like a smoking room. We arrived at the hotel around midnight, I went to check in and my friend went to the bar to buy us a drink. The barman was serving someone, finished doing that, then turned to my friend and said the bar was shut! He had... more

This was my second stay in this hotel and I loved it! Myself and a friend (two middle aged women) stayed in the Metropole during a weekend break in London and I must say we found it great. We had a great twin queen deluxe in the West wing and were on the 13th floor - so we had a... more

Stayed at this hotel and paid £111 for double room through last minute .com. it is situated in a very urban enviroment a concrete jungle feel to the surrounds. The Edgware road is full of Lebanese restaurants with groups of men sitting outside smoking pipes of flavoured tobacco. Upon arrival I was told that the room had two single beds.... more

the only downside to this hotel is that the leisure facilities did not have a spa bath. more

I travel to London every year and I usually stay in a non-chain, but this time I decided to give the Hilton a try....I had booked a King room and let me tell you the bed took the whole room, no walk space, the pillows were like crackers, bed was hard. If you want to use the phone by a... more

It seems you have to be a bit pushy on arrival to get attention and service. But we did. Were also upgraded on check-in and had a comfortable deluxe room overlooking - well, there seems to be a lot of construction going on in the vicinity. But if there wasn't, you'd be looking at the on-ramp for the M4, so... more

Highlight: foul smelling rooms, smoke alarm goes went off at 4:15 in the morning twice during a 6 night stay, inconsiderate staff, bad service,poor hygine. The room smelled foul from the time I opened the door, after repeated complaints to the staff I was told that there were no other rooms available. During two of the nights the smoke alarm... more