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Hilton London Metropole


Hotel class 4.0 of 5
225 Edgware Road, London W2 1JU, England
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Best fare found from Los Angeles to London: £405

Reviews you can trust

76% Recommend
4.0 of 5 stars 886 reviews
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By trip type
All (886)
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3 of 5 stars
Northwest
17 Dec 2009 | Trip type: Business

I have stayed at this hotel on two occasions in the last couple of months for business. On the first occasion, there were a number of issues, and I gave them the benefit of the doubt, returning for 2nd visit. Unfortunately, this 2nd visit experience was at best average. So let's look at the positives: 1) Check in is friendly... more

Management response from
Kati Meagher, Manager

Dear Guest, Thank you for taking the time to leave your comments regarding your stay at our hotel on this website. Whilst we were pleased to learn that there were some aspects of your stay with us that you did enjoy, we were a little disheartened to read that you were disappointed with your room quality. We are currently undergoing...

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5 of 5 stars
hampshire
17 Dec 2009 | Trip type: Business

The hotel was very busy throughout the weekend. Breakfasts can be very challenging in a hotel of this size that was fully booked. However it was managed with total excellence. Whilst this is a huge hotel in central London. I was amazed that the team were able to deliver such a personalised and friendly service. CAN'T WAIT TO COME BACK..... more

Management response from
Kati Meagher, Manager

Dear Guest, Thank you for taking the time to leave your comments regarding your stay at our hotel on this website. We were delighted to read that you enjoyed your stay with us! We are very proud of our team members, who are there to ensure all our guests feel welcome, and to help make their stay as comfortable and...

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4 of 5 stars
reading
17 Dec 2009 | Trip type: Couples

The location is great for Hyde Park and Oxford Street shopping and for Theatre trips. Don't forget swimming costumes as the pool and sauna are great for a refresher. The restaurant is good value and the nip and tuck restaurant on the top floor is a must too for the views. more

Management response from
Kati Meagher, Manager

Dear Guest, Thank you for taking the time to leave your comments regarding your stay at our hotel on this website. Our location in the city is second to none, as we are well placed for both Oxford Street’s fantastic shops, and the beautiful parks London has to offer. We are very proud of the facilities we have for our...

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5 of 5 stars
Surrey
17 Dec 2009 | Trip type: Friends getaway

The service was very good and staff were attentive to our needs, particularly in the bar, nice to be welcomed even when returning late. The rooms were very good size compared with some london hetels I have experienced and the facilities great. The location was perfect for us with a big party night out in soho easily accessed via local... more

Management response from
Kati Meagher, Manager

Dear Guest, Thank you for taking the time to leave your comments regarding your stay at our hotel on this website. We were very pleased to see that you enjoyed your stay with us! Our team members are always on hand to ensure your time with us is as comfortable as possible, and we endeavour to make everyone feel as...

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4 of 5 stars
Tasmania
15 Dec 2009 | Trip type: Couples

Wonderful service. Staff very pleasant to deal with. Best breakfast in all of Europe. (Is London part of Europe?!). And all this in probably the busiest hotel I have ever stayed at. Excellent location. Just a wonderful beginning to our holiday. Thank you. more

Management response from
Kati Meagher, Manager

Dear Guest, Thank you for taking the time to leave your comments regarding your stay at our hotel on this website. Our team members are there to ensure your stay is as comfortable and memorable as possible, and we are very pleased that they were able to on this occasion! We are also extremely proud of our Hilton breakfasts, and...

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2 of 5 stars
UK
13 Dec 2009 | Trip type: Business, Solo travel

This is the 2nd time I stayed here. I did not enjoy the first time, but thought I'd give it another go, and it still did not appeal to me this time either. Quick check in. Service without a smile. Despite being a Diamond HH member I had to fight to get an extra ONE hour extended stay. Rooms were... more

Management response from
Kati Meagher, Manager

Dear Guest, Thank you for taking the time to leave your comments regarding your stay at our hotel on this website. We were disappointed to read that on this occasion, we did not manage to meet your expectations. We are usually very proud of the service we provide, and do apologise if you feel like there was any shortfall this...

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5 of 5 stars
Surrey
11 Dec 2009 | Trip type: Friends getaway

Check in was quick and effecient and service good. Really liked the fesitive decorations. The room was a generous size, great view of London and nice large shower. I am tall and so appreciated the large bed and also liked the electronically operated curtains. Warning - dont try and open the curtains manually - my friend made that mistake in... more

Management response from
Kati Meagher, Manager

Dear Guest, Thank you for taking the time to leave your comments regarding your stay at our hotel on this website. On reading your review, we were delighted to hear that you thoroughly enjoyed your stay with us. We are very proud of our team members and the service they provide, as well as of the facilities we have to...

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1 of 5 stars
The Gar
7 Dec 2009 | Trip type: Family

Appalling. If you have booked this hotel, cancel your booking and book a hostel for a comparable experience at a significantly reduced price. The breakfast was truly dreadful, we were herded downstairs to the bowels of the hotel to utter chaos, in a room filled with empty tables with dirty delph. There was no evidence of any management or structure... more

Management response from
Kati Meagher, Manager

Dear Guest, Thank you for taking the time to leave your comments regarding your stay at our hotel on this website. We are deeply concerned that you feel so dissatisfied with your stay at our hotel. Please do accept our apologies for any shortfall in service you experienced, and for having not been able to meet your expectations on this...

Mediocre
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2 of 5 stars
San Jose, California
6 Dec 2009 | Trip type: Friends getaway
1
person found this review helpful

Our stay was for 3 nights. It was hard to find a hotel that could accommodate for 3 people in 1 room for a decent price, so we were happy to find that this Hilton had rooms with 2 Queen size beds. Check-in service, line did not move very fast. However, service was good, very friendly staff. We stayed in... more

Management response from
Kati Meagher, Manager

Dear Guest, Thank you for taking the time to leave your comments regarding your stay at our hotel on this website. We are pleased that there were some elements of your stay with us that you enjoyed. Our spacious family rooms are designed to provide extra space and comfort for our guests who travel with their families. Regarding the issue...

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5 of 5 stars
steven1806
2 Dec 2009 | Trip type: Couples
1
person found this review helpful

Stayed here with my girlfriend/now fiancee (as i proposed in London!!) for 2 nights in November 09, the receprion area as you walk in is stunning and check-in was very efficient (ive been to a lot of places and this was one of the smoothest......trust me). Our room was great, the bed was huge and everything was very clean, we... more

Management response from
Kati Meagher, Manager

Review: Impressive all round. Posted 2nd December 2009. Dear Guest, Thank you for taking the time to leave your comments regarding your stay at our hotel on this website. We are very pleased that you had such an enjoyable experience at our hotel, and that we were able to contribute to a very special couple of days for you both!...

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Hilton London Metropole Also Known As

  • Hilton International London
  • Hilton Metropole London
  • Hilton London
  • London Hilton
Address: 225 Edgware Road, London W2 1JU, England
London hotels Hilton London Metropole
4.0/5.0
886