Spent three nights for business travel, got the upgrade to the single deluxe room. A very small room indeed (and this was the deluxe) but a spectacular view of the tower bridge and the river. The hotel staff was friendly and always helpful. Only a short walk up the hill to the tower hill tube station or you can catch... more

We stayed here for a weekend recently and used the fast Clipper service to visit the O2 (the Dome). Check in took ages but that's our fault perhaps for arriving at the busiest time. We'd paid for an upgraded room. The windows wouldn't open and the room was smelly, otherwise typical for a London hotel. Unlike other hotels in this... more

We stayed at The Tower for three nights (Fri, Sat & Sun) at the end of May. The location is fantastic positioned between St Katharine's Dock, The Thames, Tower of London and Tower Bridge. There was a bit of a hiccup when we went to check in (our booking was noted as being cancelled by us) but this was quickly... more

First impressions when you arrive at this hotel are good. Location is amazing and the reception area is immaculate. However, the disappointment hit when I arrived at my room. I was travelling on business and the room was purchased at a corporate rate so I assume it was one of the poorest rooms available. I had booked a double and... more

We booked our stay 5 months in advance as part of a package deal including flight and one free night. Check in on Friday was easy and quick, were offered an upgrade from the standard room but declined and got what looked to be a refurbished non-smoking room on the 6th floor facing the east. Since we asked for a... more

I booked a double room a month in advance. Was told I could have an early check in and called personally to confirm this. Was also promised breakfast was included and it was not. Was given a twin room instead of a double. The service was standard and that is being generous.The beds were hard, towels crusty, and the bathroom... more

firstly, i arrived...hotel staff were friendly, and i went in smiling....please be aware that they overcharge for food/drinks on room service...£21 for a steak burger!!!! anyway, i was kept awake until 1am with booming music from downstairs, a wedding i was told when i rang up to complain...apparently a sunday night/monday morning until 2am is still classed as a weekend,... more

This hotel is in a great location right on the river with good restaurants very close by. The rooms are ok but old looking. Just look at the window frames - very old. Views out of the room are stunning though. However. the beds are terrible! I must have slept half an hour the whole night. The mattresses they have... more

we stayed form 29 may to 1 june and were very happy, we paid £69.00 a night and upon arrival at 1:45 pm were told as our room wasnt ready we'd been upgraded to an executive room! (check in isn't untill 2:00 pm) reception staff were very friendly, concierges-sooooo helpful, those guys know EVERYTHING!!!! breakfast was good-so much to choose... more