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Thistle City Barbican


Hotel class 3.0 of 5
120 Central Street | Clerkenwell, London EC1V 8DS, England
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Reviews you can trust

64% Do not recommend
2.5 of 5 stars 420 reviews
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By trip type
All (420)
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1 of 5 stars
Oxford
8 Nov 2009 | Trip type: Business New

From the moment that my colleague and I arrived, we were shocked by the poor level of service that we received. Having been spoken to with complete disregard by the receptionist I went to the room that had been allocated. To my horror after this room was already occupied!!! On our arrival back to the receptionist I explained what had... more

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1 of 5 stars
Lechlade, UK
5 Nov 2009 | Trip type: Couples New

I feel sure that the cost of a room in this hotel could be better spent elsewhere. As others have noted, the hotel needs a lot of TLC - it is decidedly shabby. The room we were in was tiny and had all the signs of lack of care (rust on the radiators, hole in the bathroom door etc.). It... more

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1 of 5 stars
Kingston upon Hull
4 Nov 2009 | Trip type: Business, Solo travel New

Well, this room was booked on my behalf - I'm a business traveller on a course. I'd read some of the reviews on this site and others and wasn't looking forward to the experience. When I arrived I thought the place looked tired and in need of a major spruce up, but at least it was clean and tidy. In... more

Management response from
Tara Farnham, Customer Relations

I am grateful to you for taking the time to review your recent stay with us at Thistle Barbican City. I would like to apologise that you were unable to have a restful nights sleep during your stay with us. I have asked that the issues you encountered with the heating & noise in the room are investiagated by our...

Awful
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1 of 5 stars
Hants
3 Nov 2009 | Trip type: Couples New

Just don't !!!! Dirty, noisey , you could hear the occupants in the next! rooms breathing, nevermind snoring all night ! bathroom filthy, broken cables, light switches, holes in carpet also dirty. , smelt of very bad drains. more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for taking the time to review your recent stay with us. Please let me take this opportunity to apologise to you for the poor level of standard you experienced during your stay. I have taken note of your comments and I’m appalled with your description of your room. This is not a true representation of Thistle’s high standards...

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2 of 5 stars
Algarve
25 Oct 2009 | Trip type: Business, Solo travel

Having read the reviews i decided to stay at this hotel because it was fairly near to where i wanted to be and Lastminute.com had a deal which was £50 a night cheaper than Thistle direct (they refused to match!). On arrival I was impressed with the look of the lobby and thought perhaps the hotel had been refurbished since... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for your recent review. I would personally like to apologise to you for the inconvenience caused to you and that certain aspects of your stay did not meet your expectations. Feedback is important to us as we use it to further improve our services and standards. Please let me assure you that I am taking your points up...

Not bad
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3 of 5 stars
Edinburgh
24 Oct 2009 | Trip type: Business, Solo travel

I stayed here while on business in London - cost cutting like everyone else! Check-in not the slickest but not too bad. Room small and in separate building but quiet and comfortable although the lighting in the bathroom has poor. Breakfast very ordinary and it took a while to get served with coffee. I didn't find the area threatening at... more

Management response from
Thistle_CS, Customer Relations Manager

Many thanks for sharing your feedback. I am pleased that some aspects of your stay with us were pleasant and also disappointed to hear that you were not completely satisfied with the breakfast & bathroom lighting. We take guest feedback very seriously at our hotel and I will be sure to pass on your comments to the entire team and...

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3 of 5 stars
Toronto
23 Oct 2009 | Trip type: Solo travel

The location is a touch scarey at night, there are 3 tube stations you can walk from and each has a social housing project on its edge. I found Angel and down the main road was the best. That said everything was fine, but you are not at ease. Room was fine, clean, decent bathroom, all you needed. Fairly well... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for your review on your recent stay at Thistle City Barbican. I was delighted to read that you had a pleasant stay with us and that we were able to cater for your needs. However please accept my apologies for the unecessary wake up call you received and I will be sure to pass your comments on to...

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3 of 5 stars
Newcastle-Under-Lyme
23 Oct 2009 | Trip type: Friends getaway

I have no complaints about this hotel. We paid £79 in advance for a double room and the room was clean, spacious enough (for London) and the bathroom had everything you could need. Staff on reception didn't speak much English which is mildly annoying but fairly common in London hotels. Only a small point anyway. Tube station is within walking... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for your review on your recent stay at Thistle City Barbican. Customer satisfaction is crucial to us and therefore we are welcoming to all comments whether positive or negative. I was delighted to read that you had a pleasant stay with us and that we were able to cater for your needs. I will be sure to pass...

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1 of 5 stars
Baku
18 Oct 2009 | Trip type: Business, Solo travel

OMG... i never seen such 4 star in my life and more than shure that never stay there... Staeyed at STANDARD SNGL ROOM... No refrigerator and minibar inside, TV shows only few useless local channels like Five, BBC and etc, Discovery and other channels were not available due expired card date, no heater inside in October where outside temp is... more

Management response from
Thistle_CS, Customer Relations Manager

I was naturally disappointed to read your review and would like to apologise to you personally for the inconvenience caused to you during your stay with us. Please let me assure you that I am taking your points up with the relevant managers to ensure these issues are addressed.

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3 of 5 stars
South East
18 Oct 2009 | Trip type: Solo travel

I was slightly concerned by the varying reviews for this hotel before arriving. I picked the hotel because it's convenient for an event I was attending but I'd agree that it's quite a way from the underground and difficult to find. I didn't find the area unsafe provided one took sensible precautions. My room was perfectly fine, clean and comfortable.... more

Management response from
Thistle_CS, Customer Relations Manager

Many thanks for sharing your feedback. I am pleased that some aspects of your stay with us were pleasant and also disappointed to hear that you were not completely satisfied with the breakfast service and offering in the hotel. We take guest feedback very seriously at our hotel and I will be sure to pass on your comments to the...

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Thistle City Barbican Also Known As

  • Thistle City Barbican London
  • Thistle City Barbican Hotel London
Address: 120 Central Street | Clerkenwell, London EC1V 8DS, England