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DoubleTree by Hilton London - West End

4.0 of 5
92 Southampton Row | Bloomsbury, London WC1B 4BH, England
Hotel amenities
Ranked #356 of 1,068 hotels in London
3.5 of 5 stars 293 Reviews
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293 reviews from our community

What travellers say about this hotel
  • Very good(12)
  • British museum(11)
  • Tube station(8)
  • Great location(8)
  • Business friendly room(6)
  • Air conditioning(6)
  • Clean and modern(5)
  • Flat screen TV(4)
  • Would definitely stay(3)
Traveller rating
    69
    123
    55
    25
    21
Only show reviews for Family (38) | Couples (83) | Business (63)
Date Rating
stockportsaint1985
Contributor
16 reviews
8 helpful votes
4 of 5 stars Reviewed 19 February 2012 NEW

Always enjoy going to any Hilton - this one was no different apart from one thing of which there will before later. As a Hilton Gold member we were upgraded to an executive room which also gave us use of the executive lounge. This was excellent as was the warm cookies on check-in. The staff on reception was great and... More

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Alex S
London, England
Senior Contributor
25 reviews
40 helpful votes
5 of 5 stars Reviewed 18 February 2012 NEW

The Doubletree did very well from the moment I arrived to the moment I left. Comfortable, friendly, everything worked as it should and the rate was fantastic. Highly recommended for central London. More

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Peanutbut
1 review
3 of 5 stars Reviewed 17 February 2012 NEW

Shockingly small rooms. Have stayed in better travelodges! More

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Forgotmytoothbrush
Cornwall
Contributor
16 reviews
10 helpful votes
5 of 5 stars Reviewed 17 February 2012 NEW

An excellent location - close to lots of good restaurants. I liked the warm welcome at reception: Sean in particular was very helpful and friendly. More

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TurkeyBurger
West Yorkshire
Contributor
16 reviews
50 helpful votes
5 of 5 stars Reviewed 16 February 2012 NEW

We have just returned froma one night stay at the hotel and could not fault it. It is very fresh and clean and the rooms are very well planned out. It is one hotel I have stayed at where there hasn't been any noise from outside and in. I slept like a log! The welcome cookie is a nice touch... More

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EUTraveller
Copenhagen, Denmark
Senior Contributor
33 reviews
21 helpful votes
4 of 5 stars Reviewed 14 February 2012 NEW

It´s very nice too see the Doubletree-brand showing up in Europe. And our 3 night stay at the London West End branch was a good one. The location of the hotel is absolutely perfect, with most of central London within walking distance. The hotel itself is newly refurbished, and our room was small but of high standard. Beds were lovely.... More

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Caitlin Klarenbach, Administration at DoubleTree by Hilton London - West End, responded to this review
15 February 2012

Thank you for your comments. I am glad to read that you enjoyed the hotel’s central location and found your room comfortable. I am very sorry that you did not receive your Chocolate Chip cookie on arrival. As you mentioned, giving all of our Guests a warm DoubleTree Chocolate Cookie on arrival is an important part of welcoming our Guests... More

GHJr
Harrogate, United Kingdom
Reviewer
4 reviews
9 helpful votes
4 of 5 stars Reviewed 14 February 2012 NEW

Just like the Doubletrees we've stayed in all over the US, but with London sized rooms. Very friendly staff, very good breakfasts, and just a few minutes walk from Holborn tube station. The rooms are very nicely finished, clean bathrooms (with good shower pressure - not always a given in London!), and really comfortable beds! But it is London, so... More

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Caitlin Klarenbach, Administrator at DoubleTree by Hilton London - West End, responded to this review
15 February 2012

Thank you very much for your comments regarding your stay with us. It is lovely to hear that you enjoyed our newly refurbished hotel and our buffet breakfast. If you return to the hotel, please feel free to request a room to the back of the hotel to avoid any noise from the traffic on Southampton Row. We do hope... More

Cop_This
R'lyeh
Senior Reviewer
10 reviews
3 helpful votes
3 of 5 stars Reviewed 12 February 2012

Nothing special. Pretty arrogant staff. Little annoyances like having to pay £15 for a bit of wifi in your room. Breakfast average. Very small room. In fact so small bedside tables to put a drink of water on were not even fitted. On the positive side they did get me a room at a discount (or so they claimed) when... More

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Caitlin Klarenbach, Administrator at DoubleTree by Hilton London - West End, responded to this review
15 February 2012

Thank you for your comments regarding your recent stay with us at DoubleTree by Hilton London – West End. I am happy to hear we were able to offer you a discount but am sorry to hear you were not happy with your room size. The hotel is housed in a historic building, and we do have a variety of... More

Emma-183
Oxford
Reviewer
3 reviews
4 of 5 stars Reviewed 12 February 2012

We stayed here as we wanted somewhere central to stay near to the theatres. Enjoyed a nice room and bathroom, and very efficient service for our room service breakfast in the morning. The lobby area was really nice and welcoming and staff were really helpful and friendly, couldn't fault them. The only issue (although we found it amusing) was that... More

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Caitlin Klarenbach, Administrator at DoubleTree by Hilton London - West End, responded to this review
15 February 2012

I am glad to read your positive comments regarding your recent stay with us at the DoubleTree by Hilton London – West. It is great to hear the team were helpful and friendly throughout your stay. I believe you may have accidentally taken our service elevator to the basement floor. I can assure you that will be putting better signage... More

Gems-Dad
Birmingham, UK
Senior Contributor
27 reviews
8 helpful votes
1 of 5 stars Reviewed 12 February 2012

Stayed one night as colleagues had already booked their stay at the hotel. Room itself was adequate, but no Internet access - wifi or wired - in the room. For a hotel in a major city where business people will stay this is a major issue. Access in public areas and Executive Rooms, but none in standard rooms that cost... More

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Caitlin Klarenbach, Administrator at DoubleTree by Hilton London - West End, responded to this review
15 February 2012

Thank you for providing feedback on your recent stay with us at the hotel. I am sorry to read your stay was not a complete success. I was especially concerned to hear about the lack of Internet connectivity as this is a facility that we do provide throughout the hotel. If you would like to discuss the issues you mentioned... More

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DoubleTree by Hilton London - West End Also Known As

  • Park Inn London
  • Park Inn Russell Square
  • Bonnington Hotel London
Address: 92 Southampton Row | Bloomsbury, London WC1B 4BH, England

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DoubleTree by Hilton London - West End
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