on arriving at the hotel we were given are key to discover that are room had been changed from the3rd floor to the 2nd but that the rest of our party were on the 3rd but that wasnt the end of the world, that happen when we opened the door the room was small and very tired and cold this... more

A group of us stayed for one night, never again. Rooms grubby, drawers wouldn't open. beds were very narrow. One room was very cold, heater not working. . Breakfast was one of the worst we've ever had. The queues were long and thestaff disorganised. The fruit juice was very watered down and the tea was a horrible grey colour, both... more

The hotel is quite impressive when you arrive, public areas are very nice, the location is wonderful, close to everywhere and with very good transport connections. When we arrived we were given a non smoking room when I had requested smoking, but the next morning they changed us to a smoking room. The rooms are on the small side but... more

Stayed here for a couple of days in December on business. The hotel is due a major refurbishment in March 2008, and it is not a moment too soon. I booked a single room, and for £15 extra they upgraded me to a larger room with twin beds. The room was grubby, and the beds very small and soft. I... more

We stayed here two nights in December and the hotel looked lovely. The staff were very friendly and helpful. We had a no smoking room which was clean and comfortable. This hotel is excellent for a shop till you drop weekend as it is located right behind Selfridges in Oxford Street. We had a great time and would happily stay... more

My mother and I arrived at the Selfridge at 6pm. Only to find out that our room wasn’t ready! After waiting for 15 minutes we asked again and were told that they were quite busy tonight but they would soon get us a room. 30 minutes later we were told that they were overbooked and doing their best. 45 minutes... more

hotel rooms abit on the small side but comfortable .bath rooms the same quite small .i found that the majority of the staff in the dinning room did not seem to know what they were doing nor did they seem to understand or speak english this i found not realy acceptable .i felt like a foreiner in my own country.... more

Stayed here for three nights on a business trip. I did not organise or pay for my stay. For this I am thankful. Had this have been a weekend break paid for by myself I would be furious. The room I stayed in was cold. Air conditioning broken. An oil heater was supplied but this smelt odd and required plugging... more

What is it about London hotels that always seem so disappointing? I visit London on a regular basis and I have yet to come across a hotel that is anywhere near as good as it proclaims to be. This one was no exception. From the front it looked impressive, but as soon as you got inside the gloss wore very... more