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All 1,077 London hotels

Charing Cross

4.5 of 5
The Strand, London WC2N 5HX, England (Formerly Thistle Charing Cross) (Mayfair / St James's / Piccadilly / Green Park )
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79%
Ranked #197 of 1,077 hotels in London
Most recent review
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1,307 reviews from our community

Traveller rating
    514
    493
    187
    74
    39
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Families
191
 
Couples
510
 
Solo
70
 
Business
204
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Houston Texas
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 19 June 2013 NEW

This is the third time we have stayed at this hotel when we take our grandchildren to London. It has a great location and is walking distance to most of London's theaters, the restaurants in Convent Garden, Westminister Abby, the London eye and many other west end attractions. It's also close to three tube stations. The rooms are quiet and... More

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See 3 more reviews by PapaENTDOC for London
Stavanger
1 review
5 of 5 stars Reviewed 18 June 2013 NEW

We have stayed in this hotel twice now. It is in a fantastic location and has lovely clean rooms but it is worth taking an executive rather than a standard double room for a lot more space. Cosy ambience in the evenings when the "candles" are lit along the passages and stairways. Breakfasts nothing special but the glass breakfast room... More

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Charing X, General Manager at Charing Cross, responded to this review
19 June 2013

Dear Guest, I am delighted to read your favourable review posted on Trip Advisor. The Hotel makes every effort to provide a nice atmosphere so guests feel comfortable during their stay. Most importantly, I am glad that Charing Cross Hotel will be your first choice on your return to London. I look forward to welcoming you back. Kind Regards, Glenn... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 June 2013 NEW

Couldn't have had a more friendlier welcome, Jose was very helpful and friendly. Great rooms and great location couldn't have asked for better. Lovely effect in the evening with all the candles a lovely atmosphere. Booked two double rooms and they sorted it out so we could have them next to each other. Will certainly want to come back.

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See 2 more reviews by Trinacambs for London
Charing X, General Manager at Charing Cross, responded to this review
19 June 2013

Dear Guest, I am pleased that you had a nice and comfortable stay at Charing Cross Hotel. Thank you for posting your feedback on Trip Advisor and should you require assistance with a future booking, please do not hesitate to contact the Hotel directly. Kind Regards, Glenn Hallam General Manager More

Bexleyheath, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 17 June 2013 NEW

From Outskirts of London and stayed here for one night . So know London. Chose this as sibling (who was with) has stayed before and ideal location. Wasn't disappointed. Very nice staff, happy creating a nice atmosphere. Ignacio on reception very friendly and helpful. Room which we were told was an upgrade (we bed a twin deluxe originally), was very... More

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Charing X, General Manager at Charing Cross, responded to this review
19 June 2013

Dear Guest, Thank you for your delightful review of your recent stay at Charing Cross Hotel. I am pleased that you enjoyed your stay especially the warm hospitality of the team. Please let us know when you are visiting again and we’ll ensure that you are assigned a room which has a bath. We look forward to welcoming you back.... More

Toronto
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 16 June 2013 NEW

Booked a Double Deluxe room for me and my wife to spend the weekend in the centre of London to walk around, eat, and see some shows. The hotel was overbooked so my only complaint was that they bumped me down to a Deluxe Twin (two single beds) and the only option given was to pay 25 pounds per night... More

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Charing X, General Manager at Charing Cross, responded to this review
19 June 2013

Dear Guest, Thank you for your feedback posted on Trip Advisor and for making us aware of your recent experience at Charing Cross Hotel. I read with concern your comments about the room assignment and should you wish to discuss this matter further, please do not hesitate to contact the Hotel directly via this email: charingcross@guoman.co.uk and kindly indicate the... More

Espoo
1 review
4 of 5 stars Reviewed 16 June 2013 NEW

The staff in the reception was really helpful and they answered happily to every question you had. We had an executive room but there were no significant difference to a usual room. The positive surprise was that continental breakfest was included although based on the original info that was not part of the package. The underground stations were really near... More

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Charing X, General Manager at Charing Cross, responded to this review
18 June 2013

Dear Guest, Thank you for your comments posted on Trip Advisor. The continental breakfast is indeed not part of the package but is a goodwill gesture from the Hotel. Please let us know when you are staying again and we’ll ensure that you have a more comfortable stay. Kind Regards, Glenn Hallam General Manager More

Dartford, United Kingdom
1 review
5 of 5 stars Reviewed 16 June 2013 NEW

Revisiting the Hotel after 50 years, we were very impressed that the very high standards we knew had been retained . The assistance afforded to us by the Concierge - Tony - to my wife who is recovering from a Hip replacement operation, together with the friendly staff and good quality of food made for an excellent evening, and being... More

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Charing X, General Manager at Charing Cross, responded to this review
18 June 2013

Dear Guest, Further to the excellent comments you posted on Trip Advisor, I would like to thank you for choosing to stay at Charing Cross Hotel. All of the people whom you met 50 years ago may have left but one thing I can assure you, the essence of great hospitality service will always be part of Charing Cross Hotel.... More

Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 15 June 2013 NEW

Fantastic Hotel, perfect position. Staff attentive to your every needs. Nothing was too much trouble. I won't look around for another Hotel in London this is perfect. Covent Garden, Mall, Strand, Downing Street, Thames, West-end - all within very short walking distance. Ok so it's at the side of Charing Cross station, this is not a problem we had no... More

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See 2 more reviews by armadillo76 for London
Charing X, General Manager at Charing Cross, responded to this review
18 June 2013

Dear Guest, The team at Charing Cross Hotel is really pleased with your terrific review posted at Trip Advisor. Thank you for your lovely comments and I hope you will stay with us once again. Kind Regards, Glenn Hallam General Manager More

Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 15 June 2013 NEW

For a hotel over a railway station this is very good. The rooms can be dark but they are clean and comfortable. If you can take an executive room because they are much more comfortable. Breakfast is traditional English and wholesome. Good atmosphere in the hotel at night with lots of red lights dotted around. I have to compliment the... More

Was this review helpful? Yes
Charing X, General Manager at Charing Cross, responded to this review
18 June 2013

Dear Guest, I am delighted to read your comments posted on Trip Advisor further to your stay at Charing Cross Hotel. Thank you for giving us your feedback and I certainly hope that Charing Cross Hotel will be your first choice once again on your next trip to London. Kind Regards, Glenn Hallam General Manager More

Wiltshire
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 13 June 2013 NEW

An old building right next to Charing Cross Station with all the convenience of a central location, just a couple of minutes to walk to Trafalgar Square, and Covent Garden with the National Gallery and National Portrait gallery a hop and a skip away. On the top floor we weren't as affected by the street noise as we would have... More

Was this review helpful? Yes
Charing X, General Manager at Charing Cross, responded to this review
18 June 2013

Dear Guest, Thank you for taking the time to make us aware of your experience following your recent stay at Charing Cross Hotel. I am delighted to read your favourable feedback. Please do not hesitate to contact the Hotel for assistance with a future booking and we will ensure that you have a comfortable stay. Kind Regards, Glenn Hallam General... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Trafalgar square(40)
  • Junior suite(21)
  • Buckingham wing(17)
  • Great location(15)
  • Very good(9)
  • Tube station(8)
  • Reception staff(6)
  • Main building(6)
  • Very clean(5)
  • Breakfast room(4)

Additional Information about Charing Cross

Address: The Strand, London WC2N 5HX, England (Formerly Thistle Charing Cross)
Phone Number:
Region: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#75 Romantic Hotels in London
#124 Family Hotels in London
#132 Luxury Hotels in London
#226 Business Hotels in London
Price Range: £££
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Modernized Victorian-era Railroad Hotel adjacent to Charing Cross Station. ... more   less 
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Also Known As:
Charing Cross Hotel London
Charing Cross London
Thistle Charing Cross
Thistle Charing Cross Hotel

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Charing Cross
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