We have stayed at 5 star hotels all over the world and for service this was one of the best. The staff could not do enough for you. Gavin concierge was excellent.Complimentary tea when we arrived at 11.30 pm and impeccable service throughout our stay. Our only gripe was that our room (311) was facing the road and there was... more

Just an ideal London boutique hotel. The right size--so that all amenities are available, the right staff--warm and welcoming, and the right location--overlooking Kensington Park. Our duplex room decorated like a library featured a billards table/dining table (you'd need to see it) and upstairs living area that served as our children's sleeping area. Bathroom was well appointed (though I find... more

Originally I booked this as it was the closest to the Royal Albert Hall as we were going to a concert there. What a find, nothing was too much trouble and all the staff were very helpful. Terry showed us around the hotel and our room. The afternoon tea we had was huge and lovely, the cakes and scones we... more

My husband and I just returned from a long weekend at The Milestone May 15-19th. The hotel is completely charming. The staff is very friendly and accomodating, especially Neil at the concierge, who helped us with restaurant reservations and even offered to personally check out the table at our restaurant before we got there to make sure it was appropriate... more

My wife and I stayed in the Milestone Hotel for 4 days while visiting London for our daughter's grad school graduation. We booked a Superior King room and were delighted upon receiving an upgrade upon arrival. I travel frequently for both business and personal reasons, and I am very demanding when it comes to service and accomodations. The Milestone exceeded... more

A supprise weekend right up to the moment the car pulled up outside the front door. The doorman was there welcoming us (not like the Baglioni) and taking the luggage before you could say Jack Flash. Once inside my partner checked in whilst i chatted with one of the very knowledgable butlers. Once he assertained where we had travelled from... more

It was our frist trip to England and I was there with my wife to celebrate my birthday, But London is cold at this time of the year...who cares, never been there and had to make it special. London is magical, feeling like Peter Pan although I'm older, I felt like a kid entering Disneyland for he first time, never... more

My girlfriend and I were lucky enough to stay at the luxurious Milestone Hotel, Kensington. We were collected from Liverpool street station in a Bentley by Terry our butler and Keith our chaffer and given a guided tour of London on the way to the Milestone. The stay at the hotel was outstanding and we found EVERY member of staff... more

We stayed at the Milestone hotel in London with our two sons, aged 5 and 8, after a previous fantastic stay we had as a couple about a month ago. We booked two connecting rooms, but were faced with some serious problems upon arrival. The rooms were on the fifth floor, that was recently refurbished, but evidently this process was... more