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The Milestone Hotel

5.0 of 5
1 Kensington Court | Kensington, London W8 5DL, England
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Ranked #2 of 1,067 hotels in London
5.0 of 5 stars 461 Reviews
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461 reviews from our community

What travellers say about this hotel
  • Royal Albert Hall(13)
  • Room service(13)
  • Afternoon tea(12)
  • High Street(8)
  • Very good(7)
  • Little touches(6)
  • Kensington Palace(6)
  • Red Carnation(5)
  • Staff were friendly(4)
  • Great location(4)
Traveller rating
    402
    35
    20
    2
    2
Only show reviews for Family (101) | Couples (221) | Business (54)
Date Rating
Cetti B
Paris, France
1 review
1 helpful vote
5 of 5 stars Reviewed 8 February 2012 NEW
1
person found this review helpful

I was looking for a nice and traditional place to have afternoon-tea in London and I found The Milestone on the list of the Top London Tea Place Awards 2011. So I was sure I was going to find something very nice. And The Milestone has by far exceeded my expectations. I had the best afternoon-tea ever! The room where... More

Was this review helpful? Yes
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review
9 February 2012

Dear Reviewer Thank you for your wonderful review of our Award winning Afternoon Tea We are very proud to feature on the Top Afternoon Tea Places for 2012 once again, and even more delighted that this award convinced you to enjoy our Afternoon Tea. Our Park Lounge is truly an amazing venue, this was the original drawing room of the... More

drewomite
Honolulu, HI
Senior Reviewer
9 reviews
24 helpful votes
5 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

Stayed at Hotel 41 for four days before a cruise out of Southampton. On the return, we stayed three nights at The Milestone including New Year's Eve. We were so spoiled at Hotel 41 that we thought there was no way The Milestone could compare. Well it did nicely. We did not have that one on one feeling with staff... More

Was this review helpful? Yes
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review
9 February 2012

Dear Reviewer Thank you for your wonderful review of The Milestone Hotel I am delighted to read such a gleaming report of our service and facilities from one of our RCH regular guests; it’s always great to know how we measure up against our sister hotels. The Tudor Suite is an amazing room and never fails to amaze our guests... More

Globetrotters49
Hamar, Norway
Senior Reviewer
7 reviews
21 helpful votes
5 of 5 stars Reviewed 4 February 2012

We stayed at Milestone for five nights at Christmas, from 23 to 28 December, and we had our Christmas Eve Dinner and Christmas Day Lunch in Cheneston’s restaurant. This was our second stay at the hotel, and we had a perfect Christmas away from home. We loved every minute of it, and we have already booked our third stay in... More

Was this review helpful? Yes
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review
9 February 2012

Dear Reviewer Thank you for your very complimentary review of The Milestone Hotel I am delighted that you chose to celebrate your Christmas with us here at The Milestone. I happy to read that you managed to join us for our very special Christmas lunch and dinner, the team went our of their way to make them both very special... More

BCSE
Boston, Massachusetts
Reviewer
3 reviews
5 helpful votes
5 of 5 stars Reviewed 29 January 2012
4
people found this review helpful

My wife and I stayed at the Milestone Hotel for nine nights over the Christmas and New Year holiday. I cannot say enough about the management, staff and hotel in general. Without exception, every staff member treated us with the utmost respect and really, really seemed to care about our needs. We initially had some concerns about staying in a... More

Was this review helpful? Yes
Andrew Pike, Front Office Manager at The Milestone Hotel, responded to this review
3 February 2012

Dear Reviewer I was absolutely delighted to read your fantastic feedback regarding your stay at Christmas. Christmas is a special time at The Milestone Hotel and all the team here try their hardest to make it, as you said, "a home from home." In fact our aim is to do that all through the year !! Anyway I have passed... More

Alyson67
Cambridge, United Kingdom
Reviewer
3 reviews
2 helpful votes
5 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

We stayed here in December for husbands 50th birthday. He had no idea where we where going, everything had been booked and arranged in secret, and i am pleased to say, we both had a fantastic time. All the staff are very friendly and helpful, nice touch to be called by your name, and also remembering what you had to... More

Was this review helpful? Yes
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review
26 January 2012

Dear Reviewer Thank you for your wonderful review complimenting The Milestone Hotel. I was delighted that you decided to join us for your 50th birthday celebrations, our team do work endlessly to ensure The Milestone make every occasion a memorable one. I am happy you mentioned our service as we do pay particular attention to striking the right balance between... More

chick_chickDubai
Asolo, Italy
Contributor
17 reviews
9 helpful votes
5 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

I had the pleasure of having afternoon tea with my fiance' and parents before going to Royal Albert Hall for a Christmas concert. The Milestone had won the the Top London Tea Place awards of 2011, so I was curious if it had truly deserved this honour. The hotel itself was absolutely divine. Interiors of a high quality and very... More

Was this review helpful? Yes
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review
26 January 2012

Dear Reviewer I was delighted that you decided to join us for Afternoon Tea following the tea council awards. Our Park Lounge is such an amazing tranquil venue which is appreciated by all our guests. I am happy that you enjoyed our top quality offering and noted that you will be back again soon. Kindest regards Geoffrey Wild Deputy General... More

Heiske D
Berlin, Germany
Reviewer
5 reviews
1 helpful vote
5 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

On arrival at the Milestone we were greeted by very friendly concierge staff who quickly organised our rooms and luggage. The junior suite had excellent taste and decor. The rooms had everything to make our stay comfitable. What made our stay enjoyable was the personel touches like the turn back of the bed with a book and book light together... More

Was this review helpful? Yes
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review
26 January 2012

Dear Reviewer Thank you for reviewing The Milestone Hotel I am pleased to read such a glowing review of our Concierge service; the team do aim to make every one of our guests feel extra special. Our in room amenities and bespoke touches is a very unique trait of The Milestone and our team are encouraged to make every one... More

888jenny
Sydney, Australia
1 review
5 of 5 stars Reviewed 22 January 2012

We arrived at The Milestone Hotel on September 10th From the time we stepped from our cab until we were bid farewell at 7pm on September 13th, The service we received from your professional ,friendly staff was nothing less than outstanding. Your hotel was recommended to us by our Travel Agent- James Irving of MTA Travel -Robina Queensland Australia James... More

Was this review helpful? Yes
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review
26 January 2012

Dear Jenny Thank you for your wonderful detailed review of The Milestone Hotel I am delighted that you chose The Milestone for your visit in September. I will be sure to send James a thank you note for recommending you to us. Our team were very happy to read your comments about their excellent service; they do strive to exceed... More

LMR56
Cambs, UK
Contributor
14 reviews
20 helpful votes
5 of 5 stars Reviewed 21 January 2012
1
person found this review helpful

We stayed at The Milestone in early October and very much enjoyed the whole experience. The public rooms are so beautiful and we were treated to a tour of the building after enjoying a welcome glass of champagne on arrival. We enjoyed a pre-theatre dinner in the restaurant (which we had to ourselves) and it was really excellent. Our room... More

Was this review helpful? Yes
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review
26 January 2012

Dear Reviewer Thank you for your complimentary review of The Milestone Hotel I am delighted that you chose The Milestone for your visit in October. I happy to read that our butlers took such good care of you on your arrival and that you managed to join us for a glass of Champagne. In order to maintain our beautiful property... More

damwim
Stockholm
2 reviews
1 helpful vote
5 of 5 stars Reviewed 21 January 2012
1
person found this review helpful

We really had an excellent stay and appreciate the staff attention, the good food and wine at the Cheneston's and the cosines of the hotel. We appreciated the food and wine so much that we decided to eat there all three evenings. We especially appreciated the service from the sommelier. We did have drinks at the stable bar and liked... More

Was this review helpful? Yes
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review
23 January 2012

Dear Reviewer Thank you for your review of The Milestone Hotel I am delighted to read that you enjoyed your birthday with us. I am especially pleased that you joined us for dinner in Chenestons on all three nights you were here. Lia our sommelier was very happy to read your comment about her wine and service. I sincerely apologise... More

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