Only stayed one night (not in the room for long) Clean & comfy, everything worked properly, powerful hot shower, large bathroom, very nice breakfast room with hot & cold breakfast. Front desk staff were pleasent & helpful. Location was great (right opposite the tube station) Short walk up the road to the museums. For somewhere to rest your head for... more

I stayed here with my friend for 3 nights when down in London for concerts at the Royal Albert Hall. My initial impression was one of disappointment because the hotel decor is quite shabby and our room smelled of damp because of structural problems around the windows - they need replacing badly. However, after 3 nights my opinion changed. Hotel... more

Stayed here for 3 nights (just got back home today) and was not impressed by this hotel. We booked a standard double room for £100 per night and this turned out to be smaller than a Travel Lodge Room, the decor of the room and hotel in general was very poor indeed (carpets fraying and not fixed down in places)... more

Don't stay in room #9! Despite the photo's on their website this room is dark and has no direct daylight. The location of the hotel is pretty good. Not all staff is very friendly. more

Hotels in London are expensive, and I should have known at only £85 for the night this was not going to be great. The hotel is need need of refurbishment, it's dowdy, creaky floor boards. I woke up at 05.30 thinking someone was in my room, it was the floor boards from the room above. The cups leave a film... more

This is a 2 star hotel. My room was quite big for London but the place had clearly seen better days - shabby furnishings, desperately in need of paint, meagre towels, tricky shower. On the plus side, there was a little hairdryer provided, and some toiletries. Breakfast was really quite nice. Just a bit depressing decor-wise. more

I have booked lots of various hotels to test out and have always been pleased this has to be the first time I was horrified. The floor I was stopping on when I got out the extremly slow lift looked far from welcoming the doors were all abshed in and the papper on the walls is peeling and the carpet... more

This was my 5th stay at this hotel, in the last 3 months i cannot believe how much the standard has deteriorated. Since last time the cut backs have been amazing. The service I received, from arrival to departure was awful. In previous years i have recommended this hotel to many people but i certainly wouldn't recommend it now. Such... more

Stayed in triple room on Dec 29 - excellent reception on arrival - also the foyer of the hotel is lovely. Room was fine - on top floor but that was fine. My son had double sofa bed (a proper one not like Travelodge) and beds were comfy. Only had a blanket on our double and thought we would be... more