The saving grace of this hotel, is the friendly staff and its location in Kensington. As noted in other reviews tube station is on the corner, and there are plenty of amenities close by. Explore the area and you will find plenty of pubs where you can eat for a reasonable price. Rooms in the hotel are very small, as... more

Just got back from our trip and had to warn future travelers about this hotel. We booked a double through Travelocity paying in advance, which might of been the problem. We found the personnel less than accomodating and in some cases rude. The room was tired with peeling wallpaper although it was renovated recently. The room had a 13" TV... more

Stayed for 2 nights in late October 2009. The hotel is enormous and, being part of a chain, you know exactly what to expect. The public areas are fine if bland, the rooms comfortable if slightly cramped, the location good for tube and bus but just a little 'distant'. Check-in was pain-free but limited - there was no mention of... more

This hotel is only a 1-minute walk to the Gloucester (pronounced Glahster) Road Underground station (called the Tube). Even though the address states Cromwell Road, the hotel entrance is actually facing Courtfield Road. I went to the Holiday Inn around the corner on Cromwell Road and it was the wrong one. So, from Heathrow take the Tube to Gloucester Road,... more

The Holiday Inn Kensington Forum is fine if you like large, impersonal hotels with mediocre service, overcrowded breakfast rooms and don't mind tired decor. We use the Holiday Inn brand a lot and trust it. This is the first time we have stayed at the Kensington Forum and is probably the last, unless we get an incredibly good deal. We... more

Used Hotwire for the first time, requesting a 4-star hotel in the Kensington-Chelsea area. Turned out to be this excellent property in a prime location. Half expected a noisy room by the elevator for the bargain price we paid, but instead got a 17th floor room with awesome city view. Location could not have been better with the Gloucester Road... more

My sister and I recently stayed here in while spending a week in London. The hotel was conviently located. There is a tube stop within close walking distance. A grocery store and two pharmacies. There are a couple pubs, a great patisserie and even fast food restaurants within a block. The hotel was clean and the room was a decent... more

Paid for an executive room and it was not big enough for a family of 3. Our daughter is not old enough to have an adjoining room. There was no room once sofa bed was down as we had to climb over it to get to toilet once our daughter was in bed. I'm glad the fire alarm didn't go... more

The hotel was ideally located next to the tube which made it perfect for getting anywhere we needed to go. Great museums within walking distance. Room and bathroom was very clean. A little small by US standards but big enough for the two of us. My only complaint was the staff at the front desk. There was one lady who... more