If the rooms were just a little bigger it would be perfect. We had a fold out bed for our daughter and the first room they gave us we could not get to the bathroom with the sofa folded out. They changed our room for the rest of our stay but the room was not as nice and had a... more

I stayed here for two nights while on a group tour of Europe. It was a pretty good value and in a good location. The rooms were smaller than rooms in the States (but so are most rooms in Europe). The hotel was clean and the staff was friendly and helpful. more

I sent an e-mail beforehand to the hotel booking and asked them to reseve a room with a good view. What we got was a room where the hotel wall was on the left side and a roof under our window with full of cabbage. And the windows were very dirty. The fridge did not work ! One of the... more

i have been there in february 2009 for five nights.i was alone. the staff made me feel like home. i stayed again for three nights in june 2009 with my mother. once more,everybody did his best to help us. both times they gave me non-smoking confortable rooms with a great view. i have stayed in much more expensive hotels in... more

We stayed in Kensington forum for 3 nights in January. Price was unbeatable, just 79 pounds/night. We wanted something more spacious, but this hotel had extremely convenient location and good reviews, so we decided to stay there. Room wasn't that big but looks like brand new, bed was very comfy (I love holiday inn's pillow menu^_^). Bathroom also was very... more

The Holiday Inn was a mixed bag I found during my recent stay. The positives, great location, just a few minutes from a tube station which makes touring easy and with a travelcard taking midday breaks is easy. They also have a great room service menu and was surprised at the big portions and quality of the food, great to... more

Apart from the location, the hotel was really not up to standard. The staff were not very helpful. The rooms were rather small and basic. There was no free Internet unlike the previous hotels we had stayed in during this trip. The bathroom doors had no locks! We chose Holiday Inn for its past reputation...Unfortunately they have to keep with... more

The room was tiny, and the heater didn't work properly, The staff if great. The cabbie that took us to the train station said most of his fares say the same thing " great staff but I wouldn't stay there again". If you take the underground from Heathrow, be advised that there is a long steep set of stairs to... more

This isn't as charming as the other Holiday Inn (soon to be a Crowne Plaza) on Cromwell Street. It's a large hotel and seems more geared towards visitors in London on business. We stayed for one night as the other Holiday Inn was full. I was pleased that we were able to get a room on such short notice. The... more