My husband had booked this stay as a 40th birthday surprise for me,what a terrible let down!! staff very unfriendly, never smile! room was so cold we had to sleep in our t-shirts,wallpaper peeling off all four walls !! bathroom really tatty and shower useless.never again. more

Booked this through last minute (Secret Hotel) and very glad i didnt pay anywhere near the full price. I had stayed one night for work at the Tower Bridge Travel Inn, ( to be honest i wish i'd just stayed on there) and thought as my wife was joining me for the weekend i'd get something a bit nicer for... more

This hotel was organised for me through work, I read the reviews on Trip Advisor, but thought I'd give them the benefit of the doubt. That was a big mistake. Upon arrival, it was soon clear there were going to be problems. They couldn't find our booking and the women on Reception gave each other furtive glances and talked about... more

This is definetly not a four star hotel. It is dirty, haggard and cold. I think it was probably a four star hotel 10 years ago but certainly not now. The hotel looks nice on the outside but as soon as you walk in you notice that the whole place needs a refurb. I don't usually comment on hotels but... more

What a dreadful hotel. Dirty carpets, cold, crappy TV, unfriendly staff, shabby shabby room. I could go on but I don't want to. I just have to use up my 50 characters. No way is this even a 3 star hotel. Do NOT stay here. Ever. more

I must say i am really disappointed with this hotel, i booked it for a director and this was one of the worst mistakes of my life. The staff was terrible they did not give a ... about the guest. The rooms were cold and rugs were filthy. The manager was terrible and rude to me and to their guest.... more

We live in Devon and as a surprise Birthday for my husband (his 50th) I had booked 2 nights for us both to stay at your hotel, which we arranged weeks ago. After seeing it on the website we thought what a wonderful hotel it looked and were so excited about staying there, especially as there was nothing as luxurious... more

We have stayed at this hotel numerous times. The Mayfair location is terrific for restaurants, walking to the theater, shopping at Harrods or Harvey Nichols and even Oxford Street. The location and price is what brings us back to this small hotel. It is located on a back street and is very quiet, though the rooms need a bit of... more

I had the unfortunate pleasure of staying here on a recent trip to London, I'm a general manager of a global customer service company that relies upon repeat business, where do I start! front desk staff appear to have no training and are rude when they are placed under any work load, more interested in chatting looking after their nails... more