I booked to stay at this hotel but had to cancel my stay. I cancelled well within the time set out in the terms and conditions so that I wasn't charged, but the hotel charged me for the first nights stay..trying to get the money back has been a nightmare, no one taking my call, returning my call, refunding my... more

I can not believe how horrible this hotel is. Here is my list: The room was tiny, there was no space to put anything; the wardrobe was too small, I couldn't even fit my bag in it; there was only one bedside table even though it was a double room, there was only one flat pillow each and a sheet... more

We were travelling in Norway and had booked an 8 night stay (Saturday through the following Sunday nights) in this hotel. Our plans changed to leave London for two nights and I contacted Hotels.com to cancel our stay on Friday and Saturday, returning on Sunday night. We were told that this could be done at the hotel upon our arrival.... more

The price and location seemed good but it was not worth it. The room was tiny with there not being enough space for 2 people to move around without one going and standing in the toilet. The bed had one flat pillow each a sheet and dirty blanket. The en-suite was also small and you had to walk in sideways... more

Dirty filthy carpet, small room, too little wardrobe and worst of all, the beds were lousy, filthy, a flat pillow and you only had an old seamy blanket to take over you. Not worthy to be called beds as they were unfit to sleep in. You can hear whatever your neighbour says or do in the next room. The toilet... more

We arrived and the owner was on his personal phone for 15mins then gave us a basement room...the basement hall had no carpet. The room had damp coming through the walls and signs of major structural issues. I have photos to show you!!! TV was from the 1970's Sofa bed was dirty and torn... Please no one should stay here.... more

Please PLEASE don't stay there. My husband booked this hotel for its location if nothing else, as we only needed a bed to sleep on for one night. I had very low expectations, and still this hotel (it doesn't even merit the title of a "hotel") managed to disappoint and disgust me. I've been to over a hundred hotels and... more

I read the reviews after booking the hotel through Lastminute.com and so was dreading staying there (really wish I'd read the reviews first). I wasn't expecting The Ritz and said to my Mother "It's just a bed for a couple of nights, it can't be that bad". How wrong I was! It was awful....The room was tiny and the walls... more

amazing view over the princes square garden,rooms have a comfortable style as have been restored with new carpet and new bed.the staff deserves a special mention thanks. i do recomend this hotel more